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Disaster Recovery Transformed into Business Continuity. Kevin Gunn Director of Technology Services City of Denton. City of Denton. City of Denton. 94 square miles 114,000 population Two Major Universities University of North Texas (36,000 enrollment)

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Disaster recovery transformed into business continuity

Disaster Recovery Transformed into Business Continuity

Kevin Gunn

Director of Technology Services

City of Denton



City of denton1
City of Denton

  • 94 square miles

  • 114,000 population

  • Two Major Universities

    • University of North Texas (36,000 enrollment)

    • Texas Women’s University (14,000 enrollment)

  • Denton Airport 8th busiest in Texas

  • Solid Waste, Water, Wastewater and Electric Utilities

  • $590M Annual expenditures




Potential for disaster2
Potential for Disaster

April 3, 2012


Outage costs
Outage Costs

  • Fire Department – 30 calls for service per day

  • Police Department – 100 calls for service per day

  • Utility Collections - $188K per day

  • Courts Collections – $87K per day

  • Water/ Electric Meter readings – 5,000 per day

  • Email – 250,000 sent/ received per day


Enabling technologies
Enabling Technologies

  • Virtualization – VMware hypervisor

  • Cisco UCS Blade servers and Nexus 5000 switches

  • EMC VNX5300 SAN


New facility
New Facility

  • Electric Operations building a new facility for Systems Operators

  • 3.5 miles from primary data center

  • Built to withstand EF3 tornado

  • Outside of 500 year flood plain

  • No adjacent railroad




Active passive data access
Active-Passive Data Access

Before VPLEX

Site A

Site B

Active-Passive Site

Data on disaster recovery site is used on failure

Outage to moveapplications

SYNCHRONOUS/ASYNCHRONOUS REPLICATION



Federated data access
Federated Data Access

With VPLEX

Site A

Site B

Active-Active Site

VPLEXMetro

DISTRIBUTED VIRTUAL VOLUME

TRANSFER PROTOCOL

VPLEX enables active use of resources at two sites



Expenses
Expenses

  • vBlock, Nexus 7K, and Professional Services $670K

  • vPlex $180K (25 percent)



Business continuity planning
Business Continuity Planning


Ask customers to consider
Ask Customers to Consider

  • Critical processes to restore and what time frame

  • Personnel involved and alternates

  • Resources needed to support these processes

  • Expectations for day zero through day three

  • Expectations for day four through full recovery

  • Contact information


Critical process
Critical Process

  • Not everything!

  • Collect revenue

  • Operations moving

  • Responders and cleanup


Personnel
Personnel

  • One person that owns the process and an alternate

    pg 16

  • Coordination

  • Empowered to make decisions

  • Know the process and resources needed


Resources
Resources

  • Alternate facility pg23

  • Desktops computers

  • Phones

  • Analog/fax lines

  • Electronic and paper files

  • Internal and external support for the process (e.g. other departments, vendors, regulatory agencies)


Expectations
Expectations

  • Zero to three days restoration time frame

  • Changes needed for Day 4 to complete restoration



Documentation
Documentation

Example and blank forms located at:

http://www.cityofdenton.com/index.aspx?page=1608


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