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Altiris IT Management Suite 7.0 Redefining IT Lifecycle Management And Automation

Altiris IT Management Suite 7.0 Redefining IT Lifecycle Management And Automation. Rick Maddox. Sr. Manager, Product Marketing. Stephen Brown. Sr. Manager, Product Management. Remote Control. 1990s Systems Management. Operating Environment. UNIX. Solutions. Challenges. Deploy &

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Altiris IT Management Suite 7.0 Redefining IT Lifecycle Management And Automation

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  1. Altiris IT Management Suite 7.0 Redefining IT Lifecycle Management And Automation Rick Maddox Sr. Manager, Product Marketing Stephen Brown Sr. Manager, Product Management Altiris IT Management Suite

  2. Remote Control 1990s Systems Management Operating Environment UNIX Solutions Challenges Deploy & Maintain Problem Resolution Desktop Imaging Sneaker Net Altiris IT Management Suite

  3. 2000s Systems Management Operating Environment Software Distribution & Virtualization Laptop UNIX Challenges Solutions Ghost \ DS Client Linux pcAnywhere Server Inventory IT Asset Management Problem Resolution Deployment & Configuration Patch Asset Patch Management Application Packaging & QA Desktop Others Suites Point Products Altiris IT Management Suite

  4. Systems Management Looking Forward Operating Environment Laptop UNIX Challenges Solutions Ghost \ DS Client Service Levels Linux pcAnywhere Server Budget Inventory Patch Asset Desktop Others Threats Suites Point Products Altiris IT Management Suite

  5. Standardize, Automate, And Consolidate Operations Client Management ServerManagement IT Asset Management Service Desk Altiris IT Management Suite

  6. Intelligently Integrate Capabilities Avoid calls or requests entirely with best practice self service delivered via the Service Catalog Self Service (Service Catalog) Increased Service, Efficiency and Savings Automate human and system interactions; eliminate latency, errors and omissions Process Automation(Workflow Engine) Policy Enforcement (Policy Engine) Detect and remediate automatically, with no human involvement Task Automation (Task Engine) Perform multiple remote management tasks simultaneously Remote Management(Remote Services) Avoid desk side visits with one to one remote management capabilities Altiris IT Management Suite

  7. Altiris Product Family • ServiceDesk • ITIL best practices • Service Catalog • Manage budgets • Ensure license compliance • Support growth or contraction • Align IT with the business Altiris™ Service Desk from Symantec Altiris™ Asset Management Suite from Symantec Self Service (Service Catalog) Process Automation(Workflow Engine) Altiris™ Client Management Suite from Symantec Altiris™ Server Management Suite from Symantec • Configuration management • Patch management • Monitoring and alerting • Remote control • IT process automation • Best practices • Manage virtual infrastructure Altiris IT Management Suite 7.0 from Symantec Policy Enforcement (Policy Engine) Task Automation (Task Engine) • System provisioning • Task-based operations • Simple one to one management Altiris™ Deployment Solution from Symantec Remote Management(Remote Services) Altiris IT Management Suite

  8. Altiris IT Management Suite 7.0Redefining IT Lifecycle Management And Automation • New products in one comprehensive suite • Client Management Suite 7 • Asset Management Suite 7 • Server Management Suite 7 • ServiceDesk 7 • Workflow 7 • Process automation • Intelligent software management • Windows 7 migration support Altiris IT Management Suite

  9. Altiris IT Management Suite 7.0 Theme: Redefining IT lifecycle management and automation Benefits 0 0 • Comprehensive Suite • Brings all Altiris suites to version 7 under a new name • Key Capabilities • IT Process Automation • Employee onboarding/ termination • Software request • Patch management • Intelligent Software Management • Software license management/reclaim • Windows 7 Migration • Enhanced Effectiveness • Delivers unique value to the business through faster deployments, increased security and enhanced service • Reduced Costs • Closes technology gaps to maximize technology investments and mitigate risks • Integrated Management • Improves manageability amidst increasing information and infrastructure sprawl IT Management Suite Altiris IT Management Suite

  10. Who needs IT Management Suite? • Mid-size businesses to mid-size enterprises • Typically 500+ clients and servers • Companies with: • High level of complexity • Large number of IT assets • Large number of assets in remote locations • Excellent solution for companies in all industries Altiris IT Management Suite

  11. IT Management Suite Common Use Cases Altiris IT Management Suite

  12. Windows 7 No Touch Migration Customer Profile Background • Planned OS upgrade and migration of 300,000 endpoints within 18 months • Moving to corporate standard image • Estimated $200-300 migration cost per endpoint • Estimated 5 migrations per technician per night • Global Financial Institution • 300,000+ endpoints • 30+ hardware platforms • 600+ applications • 7 data centers • Previous Products • Various point products • Previous Migration Rate • 1,000 migrations in 12 months Results • 200% greater efficiency while using less staff • Migrated ~1,800 endpoints in a 24-hour period • Required only 6 technicians per 400 migrations • Process deployed the corporate SOE, then Line of Business software, then specialized “one off” applications Altiris IT Management Suite

  13. 7 Steps To Windows 7 Assess Environment Altiris™ Inventory Solution from Symantec Altiris™ Asset Management Suite from Symantec Altiris™ CMDB Solution from Symantec 1 Build Image 2 Altiris™ Deployment Solution from Symantec Prepare Applications 3 Wise Package Studio™ from Symantec Capture Personality 4 Altiris™ Deployment Solution from Symantec Assemble & Automate 5 Symantec™ Workflow Migrate Systems Altiris™ Deployment Solution from Symantec Altiris™ Software Management Solution from Symantec Altiris™ Patch Management Solution from Symantec 6 Measure & Report Altiris™ Inventory Solution from Symantec Altiris™ ServiceDesk 7.0 from Symantec 7 Altiris IT Management Suite

  14. Licensing Harvesting At Large Manufacturer Customer Profile Background • Needed better understanding of software environment • Unstable software licensing costs • Wanted increased negotiating power with software vendors to save money • World’s largest manufacturer and marketer of major home appliances • 214 locations in 44 countries • 73,000 employees globally • 31,000 client nodes • 1,500 server nodes Results • Uninstalled 6,441 unregistered software products • Cost avoidance of over $2 million (US) • Negotiated new Enterprise Agreement with vendor

  15. Software Request Process No Yes No Yes • ITMS Components Used • ServiceDesk • Workflow (process) • Asset Management • Inventory • Wise • Software Management Potential Approval Altiris IT Management Suite

  16. Eliminating Unnecessary IT Labor VPN Certificate Request Manual Effort • Number of requests • 334 requests in 2 months • Estimated helpdesk time spent • 25.05 man weeks per year • Before Automation • User entered request via web site • No error checking, no user verification • Request forwarded to helpdesk • Worker opened ticket • Found request number and logged into Certificate Server • Approved or Denied request (blindly) • Marked ticket completed • Certificate emailed to end-user with no security attached • Average time to completion – 1.5 days Results • Number of requests • 1,774 requests in 6 months • Estimated helpdesk time spent • 0 Hours • Cost avoided • $85k annually

  17. The Need For Management And Security Protect theInfrastructure • Symantec™ Protection Suite Protect the Information • Symantec™ Data Loss Prevention • Symantec™ Control Compliance Suite Develop and Enforce IT Policies Manage Systems • Symantec™ IT Management Suite Altiris IT Management Suite

  18. pcAnywhere Integrations Available Today7.0 Management Platform • Symantec pcAnywhere™ Solution 7.0 • Supports light and full versions • Management console right click context menu • Management database integration (audit trail, security) • Deployment Solution 7.1 • Incorporates Ghost Imaging Foundation • Hardware independent imaging • In-place file preservation imaging • Native VMDK support including physical to virtual • Symantec™ Endpoint Protection Integration Component 7.0 • Updated to 7.0 platform • Antivirus inventory • Expanded migration tasks • Symantec Backup Exec™ System Recovery 8.5 & 2010 • Native integration • Client deployment • Backup and recovery tasks • Web reports • IT Analytics 7.0 for Symantec Endpoint Protection • Updated to 7.0 platform • Key Performance Indicators Management Platform 7.0 • Data Loss Prevention (Vontu) Integration Component 9.0 • Agent rollout and management • Integrated reporting • Symantec Backup Exec™ Infrastructure Manager 12.5 • Discover and inventory Backup Exec components • Report on enterprise protection • Deploy and patch of Backup Exec components • Monitor Backup Exec at enterprise level and rack storage • Control Compliance Suite 9.0 SP1 • Import assets from Management Platform into Control Compliance Suite • Automated creation of service tickets from audit results

  19. IT Management Suite Benefits Reduce Total Costs Focus on Critical Organization Initiatives Reduce Complexity • Align process, people and technology • Free IT to focus on strategic business initiatives • Drive business • Automate time consuming and mundane tasks • Reduce costs of • Protection • Management • Recovery • Increase security and reduce risks • Get information to IT and decision makers • Gain visibility into your environment

  20. Appendix

  21. Symantec Is Windows 7 Migrations Symantec Has The Products And The Expertise • Supports migrations from 2000/XP/Vista to Windows 7 • Proven imaging technology • Supports in-place migrations • Completely automate the migration process • Little or no scripting • Scales to any size • “Altiris Deployment Solution migrates a PC in minutes versus up to six hours with manual process. [Migrations] can be performed remotely [and- use a fraction of the IT resources.” – Financial institution • 300 Million deployments migrations • 10 years of experience • Numerous awards and accolades Easy to Use Touch Free Automated Reliable

  22. …Across Traditional Product Lines Altiris™ Service Desk from Symantec Altiris™ Asset Management Suite from Symantec • Software license management • IT asset management • ServiceDesk • ITIL best practices • Service Catalog Self Service (Service Catalog) Process Automation(Workflow Engine) Altiris™ Client Management Suite from Symantec Altiris™ Server Management Suite from Symantec • Configuration management • Patch management • Monitoring and alerting • Remote control • IT process automation • Best practices IT Management Suite 7.0 Policy Enforcement (Policy Engine) Task Automation (Task Engine) • System provisioning • Task-based operations • Simple one to one management Altiris™ Deployment Solution from Symantec Remote Management(Remote Services) Altiris IT Management Suite

  23. The Asset And Configuration Management Test • What hardware assets are in your environment? • What software applications are installed on that hardware? • What versions are those applications? • How secure are those devices and applications? • Are you compliant with software license agreements? • What is the relationship to other configuration items? • Are there contracts tied to those assets? • Is that asset leased or purchased? • Are you able to justify fixing that asset? • What is the total cost of ownership for that asset? Altiris IT Management Suite

  24. Altiris IT Management Suite 7.0 Components • Email Notification/Processing • Automation Rules Client Management Suite 7.0 SP2 Server Management Suite 7.0 SP2 Asset Management Suite 7.0 Symantec Workflow 7.0 Symantec ServiceDesk 7.0 Wise Package Studio Suite 8.0 Deliver Real-Time System Manager Inventory (Clients) Deployment Solution for Clients Software Management CMDB Solution Asset Management Solution Deployment Solution for Servers Software Management Patch Management (Clients) pcAnywhere Solution Inventory (Servers) Real-Time System Manager Monitor Patch Management (Servers) Barcode Symantec Management Platform SP4 Altiris IT Management Suite

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