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NEC Desktop Suite First Choice Communication Services Inc www.FCCSINC.com. Desktop Suite . Single Software Load Included with Each System 60 Day Trial License Individual Licenses enable: Desktop Client SP310 Softphone System License: Shared Services (provides

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desktop suite
Desktop Suite
  • Single Software Load Included with Each System
  • 60 Day Trial License
  • Individual Licenses enable:
    • Desktop Client
    • SP310 Softphone
  • System License:
    • Shared Services (provides

the ability to give anyone

using Desktop Client the

Attendant functionality)

  • High-end Collaboration Option via SP310

PC Attendant

PC Assistant

SP 310 Softphone

Page 2

© NEC Corporation 2009

slide3

UNIVERGE

SV8100

SP310 Softphone

desktop suite softphone highlights sp310
Desktop Suite Softphone Highlights SP310
  • Full Function Terminal Using A GUI
  • 24 Button Terminal With An Optional 8LK For 8 More Line Keys
    • 32 Buttons
  • 60 Button DSS Console
    • Attendant Back Up, On Or Off Premise
  • Tool Bar Mode
    • Customizable
  • Included IP Terminal License
  • Included Enhancement Package
    • Whiteboard, Chat With Up To 4 Party Video, Desktop And File Sharing
  • Call Log
    • Outgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups.
  • Local Call Recording And Preamble

Page 4

desktop suite sp310 softphone
Desktop Suite – SP310 Softphone

Expanded View

Compact View

Toolbar View

  • Resides on a computer and provides voice path plus access to telephony controls, call log, directory, speed dials, etc.
sv8100 softphone includes enhanced package
SV8100 Softphone Includes Enhanced Package

Desktop/Application Sharing

File Sharing

Chat

Whiteboard

slide7

UNIVERGE

SV8100

PC Assistant

desktop suite pc assistant
Desktop Suite - PC Assistant

User Interface docks at the top of the display and does not cover other applications

Controls desktop terminal or softphone

Point-and-Click access to all telephony features : Transfer, Conference, Call Pickup, Park, Unpark, CFWD, DND, Page, etc.

Individual Speed Dial list PLUS access to Shared Directory when Shared Services server is installed

Access DSS/BLF status of all company extensions through Shared Directory

Redial last 20 calls through a pull down menu

User defined Speed Dial List

Last Number dialed list

Telephony feature icons

Call Status indicators

Access to Preferences, Call Log, Directory, etc.

slide9

Outlook Add-In

Dial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook Contacts

Tight Integration (Hooks) Between Outlook and UX Terminals

  • Dialing Out And Screen-Pop To Outlook Contacts Database
  • Also Support Dialing Out And Screen Pops For

ACT, Goldmine, SalesForce.com And Other TAPI Applications

Increases User Productivity

slide10

UNIVERGE

SV8100

PC Attendant

desktop suite pc attendant
Desktop Suite - PC Attendant
  • Available Tools
  • Busy Lamp Status and Direct Select
  • Calls in Progress & Waiting
desktop suite shared services
Desktop Suite - Shared Services

3rd Party CTI License

One site license required

Enhanced Capabilities

PC Attendant

Provides DSS/BLF access to all extensions up to 512 and trunks up to 200

Enables Quick Message to user PCs and terminal displays

Enables the establishment and use of a central directory

PC Assistant

Provides DSS/BLF access to all system extensions

Provides access to a central directory

slide13

What Is Presence?

  • In/Out Board
    • If We Think Back To The Days Of The In/Out Board. This Was A White Board That Someone Would Move A Peg Or Magnet When They Left The Office Or Came Back Or Were Maybe On Vacation.
    • The Receptionist Would Look This Board to See The Status Of Someone, If They Were In The Office Or Not.
    • The Receptionist Would Process the Callers By Looking Up At The In/Out Board.

In Out Board No Longer Needed!

slide14

IP Softphone

Home Office

Presence And Why A Server?

Shared Application Server

PC Attendant User

Windows XP Pro/Vista

Presence Application Server

PC Assistant User

slide16

Desktop Suite Quick Message

  • Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC Screen
    • PC Attendant Initiated
    • Customized Messages And Responses Can Be Built
    • Customized Responses Can Be Sent Back
    • One PC Attendant Can Send PC Messages To All 512 Uses
    • Messages Can Be Sent To Anyone On The Same Network
    • Attendant Can Initiate A Message From:
        • Full Window View
        • Toolbar View
        • Directory, Or The BLF Panel
slide18

Phone Idle

  • Message Sent

Desktop Suite PC Attendant Phone Message

  • Custom Phone Messaging Displays
  • Response Sent Idle Or Busy

PC Attendant Indications

Customized Phone Messages

slide19

UNIVERGE

SV8100

Desktop Suite 3.5

sv8100 desktop suite version 3 6 enhancements
SV8100 Desktop Suite Version 3.6 Enhancements

Answering Center Add-In

Presence Enhancements

Enhanced Outlook Presence Integration

Presence Scheduler

Customizable Presence Icons

Mobility Presence Features

Outlook Contact Numbers Can Be Stored In Desktop Speed Dials

Integration With The Salesforce.com Website

Time Matters And Tigerpaw CRM Integration

Microsoft Windows 7 and 64 bit platforms

desktop suite answering center add in
Desktop Suite Answering Center Add-In

Answering Center For Multi-Tenant Environments

Efficient Call Processing

Information Needed For Answered Calls Can Vary For Different Businesses In Multi-Tenant Type Environments

Using The Intuitive GUI, Profiles Of Dialed Numbers Are Mapped And Stored Within The Desktop

PRI Caller ID, DID Or T1 DNIS Information Is Used To Answer And Transfer The Caller To The Appropriate Location, Either Internal Or External

slide23
When A Call Rings Into The System, The Stored Information Along With Notes Is Presented To The Desktop User.

The Calling Company can Be Identified And The Information Displayed Directly To The Desktop

Calls Are Answered Appropriately And Professionally

Incoming Callers Reaching A Business After Hours Are Transferred As Specified With A Single Mouse Click

Desktop Suite Answering Center Add-In cont.

desktop suite answering center add in24
Desktop Suite Answering Center Add-In

System Tray Icon Allows For Easy Access To Customer Profiles

Ease To Add, Modify or View A Customer Profile.

Answering Center Profiles

desktop suite answering center add in25
Desktop Suite Answering Center Add-In

Company Name

Address

Hours Of Operation

Inbound Numbers

Transfer Destinations

Name

Extension Number, Cellular Number

Voice Mail

Company Greeting

Company Notes

answering center add in company profile
Answering Center Add-In (Company Profile)

Profiles Typically Include:

Company Name

Address

Hours of Operation

Company Greeting

Transfer Destinations

Special Notes

  • Company Name
  • Address
  • Hours of Operation
  • Company Greeting
  • Transfer Destinations
  • Special Notes
answering center module notes
Answering Center Module Notes
  • The Answering Center Module Provides More Efficient Call Handling In A Multi-Tenant Environment.
  • Distributed As A Separate Executable On Install.
  • Uses XML Interface.
  • Desktop Must Be Running To Use Answering Center
  • System Tray Icon With Right Click Menu To Configure Database Connection.
  • Profiles Are The Companies Recognized By Answering Center With Name, Address, Hours Of Operation, Inbound Numbers, Transfer Destinations, Company Greeting, And Special Notes.
sv8100 desktop suite presence enhancements
SV8100 Desktop Suite Presence Enhancements

Customized Presence States

Customizable Presence Icons

presence enhancements
Presence Enhancements
  • Presence States Can Now Be Customized For Each Site.
  • The System Administrators Can Determine:
    • Which Presence States Are Valid
    • Change The Icon For The Pre-Defined Presence States
    • Define Up To Four Custom Presence States With Custom Labels/Names And Custom Icons.
desktop presence custom icons and labels
Desktop Presence Custom Icons And Labels

Icon Importing

Four Customized

Presence States And

Icons

desktop suite presence scheduler
Desktop Suite Presence Scheduler
  • Scheduling Presence State Changes Are Supported By A List Of Presence Events.
  • Each User Can Define A Presence State In The New User Interface
  • If A User Is Authorized To Set Presence For Other Users, Then That User Can Also View And Modify Scheduled Presence Events For Other Users.
enhanced outlook presence integration
Enhanced Outlook Presence Integration
  • Scheduling Presence State Changes Are Supported By A List Of Presence Events Each User Defines Using An Interface Through The Outlook Calendar
enhanced outlook presence integration cont
Enhanced Outlook Presence Integration cont.
  • Outlook’s Appointment Calendar
slide39

Adding Outlook Contact Directly Into Speed Dials

  • Telephone Numbers From An Outlook Contact Can Easily Be Added Directly To The Desktop Speed Dial List
desktop suite remote presence
Desktop Suite Remote Presence
  • Provides The User The Ability To View And Set The Presence Status And Call Forwarding Rules While Out Of The Office Via A Web Browser On A PC Or Mobile Device.
desktop suite remote presence cont
Desktop Suite Remote Presence cont.
  • Entering A Web Address You Can Access The Remote Server
desktop suite remote presence cont42
Desktop Suite Remote Presence cont.
  • Log In with A User Name And Password
desktop suite remote presence cont43
Desktop Suite Remote Presence cont.
  • Logged Into The Hosted Remote Server
desktop suite remote presence cont44
Desktop Suite Remote Presence cont.
  • Logged Into The Hosted Remote Server
  • You Can Easily Edit Your Presence
desktop suite remote presence cont45
Desktop Suite Remote Presence cont.
  • iPhone Log In Web Screen
  • Main Window
  • Current Status
  • User Status
  • Directory Status
  • User Modify Area
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