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D.I.Y Technical Support Tips to troubleshoot your own SAS problems Kim Yee Date : Thursday 2 nd December D.I.Y. Technical Support Check for Error Messages SAS Notes Hotfixes Installation and Administrator Guides FAQs, Samples and SUGI Papers Online Documentation

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D.I.Y Technical Support

Tips to troubleshoot your own SAS problems

Kim Yee

Date: Thursday 2nd December


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D.I.Y. Technical Support

  • Check for Error Messages

  • SAS Notes

  • Hotfixes

  • Installation and Administrator Guides

  • FAQs, Samples and SUGI Papers

  • Online Documentation

  • SAS Online Profile, Free Tutorials and White Papers

  • Newsletters, Mailing Lists and SASware Ballot

  • If all else fails then…


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Check for Error Messages

  • Check SAS log for errors/warnings – Make a copy of these messages, in case you need to send this to SAS Tech Support later on

  • Were there any popup error boxes? Take a screenshot (same as above)

  • If using SAS Macros turn on options such as MPRINT, MLOGIC and SYMBOLGEN to help troubleshoot macro problems

  • Check the Windows Event Viewer (Start->Settings->Control Panel->Administrative Tools->Event Viewer)

  • If using SAS 9 architecture you might find more information on problems in the MetaDataServer Log (Lev1\SASMain\MetadataServer\logs) and ObjectSpawner Log (Lev1\SASMain\ObjectSpawner\logs)


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SAS Notes

Example: SAS Help returns ‘Page not found’ error - SN-007766 – also applies to Enterprise Miner help

http://support.sas.com/techsup/search/sasnotes.html


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Hotfixes

Ensure you have the latest Hotfix applied

http://ftp.sas.com/techsup/download/hotfix/hotfix.html


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Installation and Admin Guides

Have you or your IT person followed the installation/admin documentation? Do you meet the system requirements to install SAS?

http://support.sas.com/documentation/installcenter/index.html


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FAQs

http://support.sas.com/faq/

FAQs are separated by products so you can drill down and search for a particular SAS module – eg Base SAS


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Sample code

Need an example of SAS code to modify it for your data?

Search online for publicly available code samples and tips.

http://support.sas.com/sassamples/index.html


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SUGI

http://support.sas.com/usergroups/sugi/proceedings/index.html

Need more information about a specific procedure? e.g. Generalized Additive Models.

Search online for papers from SAS User Group International conferences.


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Online Documentation

The best source of documentation for syntax help, examples and product information.

Tip: Right-click and open in new window to get link to exact page in online doc that you can send to someone else.

http://v8doc.sas.com/sashtml/


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Online Profile

Set up online SAS profile to gain access to more on the SAS website.

http://www.sas.com/apps/userid/login.jsp


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White Papers

Need more information? Check available White Papers. http://www.sas.com/apps/whitepapers/whitepaper.jsp


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Free Online Tutorials

Need to learn a SAS product in a hurry? Try one of the new free online tutorials.

http://www.sas.com/apps/elearning/elearning_courses.jsp?cat=Free+Tutorials


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Newsletters, mailing lists & SASware ballot

Want to receive the latest Technical information sent straight to your Inbox?

  • TSNEWS-L Listserv - http://support.sas.com/techsup/news/tsnews.html

  • SNOTES-L Listserv - http://support.sas.com/techsup/news/snotes.html

  • TSDOCS-L Listserv - http://support.sas.com/techsup/news/tsdocs.html

  • SAS-L Listserv - http://listserv.uga.edu/archives/sas-l.html

  • SAS E-Newsletters - http://www.sas.com/news/newsletter/index.html

    Have a suggestion for the next version of SAS?

  • SASware Ballot - http://support.sas.com/news/feature/04nov/ballot.html


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If all else fails…

Contact SAS Tech Support

Phone: 02 9428 0444

Email: [email protected]

  • SAS version and exact product relating to problem (eg Enterprise Guide)

  • Operating System

  • Error messages and/or screenshots of problem

  • SAS code/log, if relevant

  • Your full contact details (Name, Company, Site number, phone and email)


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