D.I.Y Technical Support Tips to troubleshoot your own SAS problems Kim Yee Date : Thursday 2 nd December D.I.Y. Technical Support Check for Error Messages SAS Notes Hotfixes Installation and Administrator Guides FAQs, Samples and SUGI Papers Online Documentation
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Tips to troubleshoot your own SAS problems
Date: Thursday 2nd December
Example: SAS Help returns ‘Page not found’ error - SN-007766 – also applies to Enterprise Miner help
Ensure you have the latest Hotfix applied
Have you or your IT person followed the installation/admin documentation? Do you meet the system requirements to install SAS?
FAQs are separated by products so you can drill down and search for a particular SAS module – eg Base SAS
Need an example of SAS code to modify it for your data?
Search online for publicly available code samples and tips.
Need more information about a specific procedure? e.g. Generalized Additive Models.
Search online for papers from SAS User Group International conferences.
The best source of documentation for syntax help, examples and product information.
Tip: Right-click and open in new window to get link to exact page in online doc that you can send to someone else.
Set up online SAS profile to gain access to more on the SAS website.
Need more information? Check available White Papers. http://www.sas.com/apps/whitepapers/whitepaper.jsp
Need to learn a SAS product in a hurry? Try one of the new free online tutorials.
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Have a suggestion for the next version of SAS?
Contact SAS Tech Support
Phone: 02 9428 0444
Email: [email protected]