Professionalism
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Professionalism. A Matter of Inner Strength and Attitude. Press the “Enter” key to begin!. Professionalism. A set of internalized character strengths and values directed toward high quality service to others through one’s work. Any honest work can be done professionally. Professionalism.

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Professionalism

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Professionalism

A Matter of Inner Strength and Attitude

Press the “Enter” key to begin!


Professionalism


  • A set of internalized character strengths and values directed toward high quality service to others through one’s work.

  • Any honest work can be done professionally.

Professionalism


  • Professionals show self-respect in their work.

  • They see work as service to others.

Respect

Yourself

And

You Will

Respect Others!

Professionalism


  • Professionals have respect for experience.

  • They respect other’s rights.

Professionalism


  • Professionals make efficient use of their time. They know how to get the job done and get it done right.

  • And, professionals know how to keep their personal life and affairs separate from their jobs!

Professionalism


  • Negative attitude and/or rude behavior

Professionalism


  • ABC-7-18-.01. Official Dress Code for Stores Division Employees. All store employees will dress and groom so as to present a clean, neat, professional appearance at all times. Clothing must be clean and fit properly, cannot be faded, worn, or wrinkled. Employees are expected to observe acceptable standards of personal hygiene in regard to cleanliness, hair, nails, etc.

Professionalism


Professionalism


  • ABC-7-22-.01. Discussion of Business. Any ABC Board business, including information concerning customers, is not to be discussed with anyone outside the ABC Board. This is to include information concerning amount of business and procedures for handling monies, customer’ buying habits, customers’ financial status, etc. Employees are to project a positive image of the ABC Board to the public.

Professionalism


  • ABC-7-26-.01 Telephone Courtesy

Professionalism


  • Good Customer Relations

    • Project a positive attitude.

    • Be alert to the customer’s needs.

    • Be helpful to the customer.

Professionalism


  • Be friendly!

  • Give your customer your full attention.

  • Give your customer efficient service.

Professionalism


  • Handling the difficult situations.

    • Stay calm and collected.

    • Rise above the fray!

    • Contact your supervisor immediately.

    • Use good “common sense” and “reasonable judgment.”

    • Employees are not to have confrontations with customers!

Professionalism


Religion

Politics

Your sex life

Problems at home

Performance Appraisals and Salary

Your health

Topics to Avoid at Work


Professionalism


Q & A

Press the “Escape” key to end this presentation.


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