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CHAPTER 7

CHAPTER 7. DEALING WITH PROBLEMS AND CONFLICTS. Potential Conflict Generators. Tension between groups Increased workload Multiple role demands Threats to professional identity and territory. Potential Conflict Generators. Threats to safety and security Scarce resources

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CHAPTER 7

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  1. CHAPTER 7 DEALING WITH PROBLEMS AND CONFLICTS

  2. Potential Conflict Generators • Tension between groups • Increased workload • Multiple role demands • Threats to professional identity and territory

  3. Potential Conflict Generators • Threats to safety and security • Scarce resources • Cultural differences • Invasion of personal space

  4. Resolving Problems and Conflicts • Win, lose, or draw? • Problem resolution

  5. Problem Resolution • Identify the problem or issue • Generate possible solutions • Evaluate suggested solutions

  6. Problem Resolution • Chose the best solution • Implement the solution chosen • Is the problem resolved? • If yes, end process; if not, repeat

  7. Negotiating • Manage emotions • Set ground rules • Clarify the problem • Begin the opening move • Continue the negotiations • Agree on a resolution

  8. Collective Bargaining • Economic issues • Management issues • Practice issues

  9. Negotiating an Agreement Informally • Scope the situation • Set the stage • Conduct the negotiation • Agree on a resolution

  10. Conclusion • Conflict is inevitable within large groups • Is not necessarily a negative experience • Growth may emerge from positive conflict management

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