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Lecture 15. Intercultural Competency and Effectiveness. Becoming Interculturally Effective. IC competency and effectiveness is one of the main goals of the study of and training in intercultural communication. Becoming interculturally competent leads to being interculturally effective.

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Lecture 15

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Lecture 15 l.jpg

Lecture 15

Intercultural Competency

and Effectiveness

COM 340


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Becoming Interculturally Effective

  • IC competency and effectiveness is one of the main goals of the study of and training in intercultural communication.

  • Becoming interculturally competent leads to being interculturally effective.

  • The result of IC effectiveness is the ability to function in a culture.

COM 340


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E-model of IC Effectiveness

Interpersonal

Relationships

Intercultural Competence

Adaptability

Task

COM 340


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Dimensions of Intercultural Effectiveness

  • Factor I: Ability to deal with Psychological Stress

    • frustration

    • stress

    • anxiety

    • different political systems

    • pressure to conform

    • social alienation

    • financial difficulties

    • interpersonal conflict

COM 340


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Dimensions of Intercultural Effectiveness(con’t)

  • Factor II: Ability to Effectively Communicate

    • ability to enter into meaningful dialogue

    • ability to initiate interaction with a stranger

    • ability to deal with communication misunderstandings

    • ability to effectively deal with different communication styles

COM 340


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Dimensions of Intercultural Effectiveness(con’t)

  • Factor III: Ability to Establish Interpersonal Relationships

    • ability to develop satisfying interpersonal relationships

    • ability to maintain satisfying interpersonal relationships

    • ability to accurately understand the feelings of other people

    • ability to effectively work with other people

COM 340


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Being Interculturally Effective

Five personality characteristics for being interculturally are tested in the “Multicultural Personality Questionnaire” (van Oudenhoven and van der Zee):

  • Cultural empathy

  • Open-mindedness

  • Emotional stability

  • Flexibility

  • Social initiative

COM 340


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Cultural Empathy

  • Also referred to as “cultural sensitivity”

  • Def: “The capacity to clearly project an interest in other, as well as obtain and to reflect a reasonably complete and accurate sense of another’s thoughts, feelings, and/or experiences.”

  • Very important to be able to empathize with the feelings, thoughts and behaviors or members from different cultural groups.

COM 340


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Open-mindedness

  • The ability to have an open and unprejudiced attitude towards outgroup members and towards different cultural norms and values.

  • One needs to have a freedom from prejudice, and a true interest in the local people.

COM 340


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Emotional Stability

  • The tendency to remain calm in stressful situations versus a tendency to show strong emotional reactions under stressful circumstances.

  • One truly needs an ability to deal effectively with psychological stress.

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Flexibility

  • One must be able to switch easily from one strategy to another because the familiar ways of handling things will not necessarily work in a new cultural environment.

  • Elements of flexibility

    • Ability to learn from mistakes

    • Adjustment of behavior when required

    • Ability to learn from new experiences

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Social Initiative

  • A tendency to approach social situations in an active way and to take initiatives.

  • An ability to establish and maintain contacts.

  • Interpersonal skill are very important. One must be able to interact with people from the host country and to make friends among the locals.

  • “The courage to make things happen.” has been cited as important for the international executive.

COM 340


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