e -LEARNING Joel Mangilit SOURCE E-Learning by Marc J. Rosenberg - Strategies for Delivering Knowledge in the Workplace. BUSINESS NEEDS Rapidly Changing Information Businesses need to get information to a large number of employees in a timely manner. Cost of Skilled Workforce
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E-Learning by Marc J. Rosenberg
- Strategies for Delivering Knowledge in the Workplace.
Rapidly Changing Information
Cost of Skilled Workforce
“The next big killer application for the Internet is going to be education.”
- John Chambers, CEO of Cisco
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”
- Alvin Toffler
“The only thing that gives an organization a competitive edge…is what it knows, how it uses what it knows, and how fast it can know something new.”
- Laurence Prusak, IBM
“I don’t understand the technology. But you don’t have to. You have to understand what it can do for you.”
- Rupert Murdoch
Enhances Business Responsiveness
Messages are Consistent or Customized
More Timely and Dependable Content
What it Is
What it Is Not
Document Management (Base)
Creating, Sharing, and Managing Information (Middle)
Enterprise Intelligence (Top)
“Tools that Enable People to be More Productive with Less Effort.”
Guides performance directly
Interruption in work
Less work interruption than training
Least interruption from work
Dictates how users will learn
Users determines how they will learn
Task at hand will define what the tool will do
Transfers skill and knowledge to users
Resource to users
Assists in performance
Teaching selling skills
Access of customer information in preparation for a sales call
Tools that help create a sales proposal
Training technicians to fix a computer system
Accessing an interactive database (knowledge database)
Use of a diagnostic tool to identify the failed component of a computer
Case Study – AT&T Global Services
Define Competencies (Sales Executives)
Learning Plan for Each Competency
Performance Support Element
Assessment Scores were Aggregated
Individual Assessments were Electronically Linked to Specific Learning Plans
Competency Assessment Database
AT&T Global Services
Created and Deployed a Learning Architecture
Access to the Web
- Learn at your own pace.
- Accessible from a web browser.
- Good online discussions are stored on hard disks.
- Easier to track “participative” students.
Powerful Teaching Tool
- Professors can track each student’s performance.
- Teaching is not limited to 3 hrs per week.