Data collection on e government in arab countries
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4 th Meeting of the Working Group on E-Government and Administrative Simplification (Tunis, 29 May 2008). Data collection on e-government in Arab countries. Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD

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Data collection on e-government in Arab countries

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4th Meeting of the Working Group on

E-Government and Administrative Simplification

(Tunis, 29 May 2008)

Data collection on e-government in Arab countries

Marco Daglio


Governance for Development Initiative in Arab countries


Why data collection on e-government?

  • Clear overview of progress made

  • Self-assessment of existing challenges and identifiation of directions for change

  • Provide evidence-based input to decision makers

  • Illustrate good experiences and practices that can be shared among Arab countries

Approach with data collection

  • Start small..

    • country presentations

    • country questionnaire

    • booklets on thematic seminars

What do we know ? Overview of available data (as of March 2007)




  • - coordination / collaboration

  • legislative / regulatory

  • budgetary

  • technical

  • ..

Data on e-government frameworks (1): distribution of e-government portfolios

  • *Notes:

  • In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has both financial and administrative independence in its operations.

  • In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers.

  • In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development.

  • In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of ICT in government

  • In Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers Affairs.

  • In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office

Data on e-government frameworks (2): Legislative and regulatory

Data on e-government frameworks (3): measurement and evalution

Data on e-government frameworks (4): national e-government portals


IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-government-related laws and regulations

SS: provide self-service services (e.g. tax calculator)

SP: allow the possibility to start an administrative procedure online (e.g. downloading forms)

CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services)

DM: allow user to provide input in government decision-making (e.g. feedback on service quality)

Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology

Next steps

  • what?

  • - Complete and update existing databases

  • - more extensive data collection

  • focus? descriptionNOT EVALUATION of e-government frameworks

  • output? Overview study

Where to focus? Main areas for data collection

Question for discussion

  • What are the basic frameworks and mechanisms for e-government implementation, in addition to those presented today, for which you wish data to be collected?

  • How can the OECD assist in ensuring that common data collection frameworks on e-government be established and used for the benefit of individual Arab countries?

  • What are your needs in terms of collecting data and information for better policy-making in the area of e-government?

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