4 th Meeting of the Working Group on E-Government and Administrative Simplification (Tunis, 29 May 2008). Data collection on e-government in Arab countries. Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD [email protected]
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IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-government-related laws and regulations
SS: provide self-service services (e.g. tax calculator)
SP: allow the possibility to start an administrative procedure online (e.g. downloading forms)
CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services)
DM: allow user to provide input in government decision-making (e.g. feedback on service quality)
Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology