Who we are
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Comm. unity. Who we are. Economic impact. Mission and values. Key issues in health care. Our future. Who we are. Overview. Unity Health System. ACM Medical Laboratory. Park Ridge Hospital. Genesee St. Campus. Unity Medical Group. Aging and Continuing Care Services.

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Who we are

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Who we are

Economic impact

Mission and values

Key issues in health care

Our future

Who we are


Unity Health System

ACM Medical Laboratory

Park Ridge Hospital

Genesee St. Campus

Unity Medical Group

Aging and Continuing

Care Services

Unity Health Foundation


208 acute care beds

Intensive Care Unit

A Top 100 ICU

Emergency Department

Full service with QuickCare unit

Surgical Services Center

Inpatient and outpatient

Orthopaedics & Joint Replacement Center

Highest volume in Rochester

Park Ridge Hospital

Family Birth Place & Women’s Services

Behavioral Health & Psychiatry

40-bed inpatient psychiatric unit

40-bed inpatient chemical dependency unit

Outpatient clinics and services

Community residences

Cancer Center (opening Spring 2005)

Park Ridge Hospital (cont’d)

Cardiology Services

Coronary angioplasty

Full-service outpatient testing & cardiac rehab

Vascular Services

Child Care Center

Park Ridge Hospital (cont’d)

Changes in patient volume2000-2004

33,000 square feet total

Expand treatment spaces from 24 to 40

Upgraded facilities include four new operating rooms

Designed for 45,000 patient visits per year

Total cost $27 million

Opening January 2006

Emergency center expansion

Return to overview

Walk In Care Center (24/7)

Psychiatric Emergency Unit

Inpatient Psychiatric Unit

40 beds

Brain Injury Rehabilitation Unit

33 beds, adults and children

Regional referral center

Unity Living Center

120-bed skilled nursing facility

Genesee Street Campus

Outpatient Services

ACM Laboratory



Full Service Pharmacy

Dental Practice

Family Medicine Practice

Pediatrics Practice

Outpatient Psychiatry

Genesee Street Campus (cont’d)

Community Outreach Programs

Children's Clothes Closet

HealthReach, Healthy Moms, Healthy Start

Health Care for the Homeless

McCree McCuller Wellness Center, HIV-AIDS Services

Genesee Street Campus (cont’d)

Affordable Senior Housing & Senior Services

Moore Park

Park Place SouthWest

Leased Services

Family Resource Centers of Rochester

GRHC Hospice

Sector 4 CDC Office

Monroe County WIC Office

Genesee Street Campus (cont’d)

Return to overview

Skilled Nursing Facilities (362 beds)

Park Ridge Living Center

Unity Living Center

Edna Tina Wilson Living Center

Medical Adult Day Health Services(3 sites)

Social Adult Day Health Services(3 sites)

Home Care Services(325 patients)

Unity at Home

Care at Home

Aging and Continuing Care Services

Senior Housing (549 units)

The Village at Park Ridge (Greece)

Woodland Village (Greece)

The Hamlet (Greece)

Park Ridge Commons (Greece)

Resch Commons (Greece)

Moore Park (Rochester)

St. Bernard’s Park (Rochester)

Hilton Project (2006)

Aging and Continuing Care Services (cont’d)

Return to overview

For-profit business enterprise

Central reference laboratory

Testing services for:


Nursing homes


Pharmaceutical companies

Industry and occupational groups

ACM Medical Laboratory

29 patient service centers throughout Monroe County

Licensed for DOT/Non-DOT toxicology testing. Only New York State lab (and one of six in the U.S.) with a SAMHSA license for drug testing

Rapidly growing global clinical trials division

From $2.5 million in 2000 to $5.5 million in 2003

ACM Medical Laboratory (cont’d)

Return to overview

23 practice sites throughout Monroe County

39 MDs, 354,000 visits


Internal Medicine

Family Medicine


Obstetrics & Gynecology





Unity Medical Group

Return to overview

Assets: $13.1 million

Revenues: $1.9 million

Grants Paid: $829,000

Funds raised through:

Annual Appeal

PRISM Leadership Giving Society

Memorials and Tributes

Planned Giving

Special Events *2003 numbers

Unity Health Foundation

Return to overview

Unity locations in Monroe County

Return to overview

Economic impact

Continuing financial success

Medical staff

4,690 employees = 3,355 FTEs

Unity physicians and employees

Direct impact: $414,213,000

Our economic impact

  • Taxes: $18,277,000

  • Bad debt and charity care: $7,994,999

Mission and values

The mission of Unity Health System is to make a positive difference in the lives and health status of individuals in the city of Rochester and western Monroe County. We will educate our community, our providers, and future health care professionals in order to offer the highest quality care to all members of our community, especially those who are underserved and most vulnerable.

Our mission


Quality service




Our core values

Unity Health people provide the best possible health care experience.

Our brand promise

Employee turnover

A great place to work

Overall employee satisfaction

A great place to work

Key issues in health care

Key issues in health care

Changing consumer needs

Labor shortages


Quality and safety

Health policy

Aging of the population

Chronic illnesses

Patient expectations

Growth of uninsured and under-insured

Changing consumer needs

Obesity Trends* Among U.S. Adults1990, 1996, 2002




*BMI 30, or ~ 30 lbs overweight for 5’4” woman

Source: Behavioral Risk Factor Surveillance System, CDC.

No Data





 25%

Health risks among the uninsured

Percent of Individuals Not Receiving Selected Recommended Preventive Care Services

Source: J. Ayanian, et al. “Unmet Health Needs of Uninsured Adults in the United States,” JAMA 284 no 16 (2000): pp 2061–2069.

*Among women 50–64. **Among adults 45–64.

Increased spending on health care

National Health Care Expenditures as a Percent of GDP1988-2012 Projected


Source: Heffler et al., “Health Spending Projections for 2002–2012,” Health Affairs (February 7, 2003).

Return to key issues

Physician supply

Scarcity of nurses and other health professionals

Benefits costs

Workforce diversity

Labor shortages

Shortages in certain specialties

Changing practice patterns

Malpractice costs

Physician-hospital relationships


Physician supply

Recruit, develop, and retain high quality physicians

Increase physician involvement in decision-making

Support physician-to-physician networking

Employment vs. solo practice

Physician strategies

Support of MCC nursing and radiologic technologist programs

On-site classes for Keuka College nursing students

Employee development: training pathways for existing employees to advance into clinical positions

Our commitment to training

Return to key issues

Increasing costs of:





Limited access to needed capital

Rising importance of philanthropy


Rochester hospitals: inpatient trends

The majority of hospitals lose money on Medicare and Medicaid

Source: MedPAC and AHA Annual Survey Data

Health care IT spending

Return to key issues

Medical errors and patient safety

Consumer-driven health care

Hospital and provider report cards

Quality and safety

Willingness to recommend

Unity patient satisfaction

  • Average patient satisfaction: 98.5%

Published reports:

ACM Laboratory

Behavioral Health


Emergency Services

Endoscopy (GI)


Joint Replacement Center


Senior Services


Care to compare

In process:

  • Diabetes Services

  • ICU

  • Primary Care

  • Patient Safety Initiative

  • Vascular Services

Sample report

Return to key issues


Medicaid – Medicare Reform


Public health and bioterrorism preparedness

Legislative outlook

Health policy

Return to key issues

Our future

Opportunities and challenges:

Capacity and throughput

Evolution away from community rating

Flat population growth

Healthy competition versus community-wide planning (Centers of Excellence concept)

The local environment

Specialty centers and services



Emergency Services




Strategic priorities

  • Oncology

  • Stroke Care

  • Surgery:

    • Orthopaedics

    • Spine-Neuro Surgery

    • Vascular

“Execution . . .

. . . is a discipline and integral to strategies.

. . . is the major job of the business leader.

. . . must be a core element of an organization’s culture.”

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