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Training for Empathy Communicating and Listening

Training for Empathy Communicating and Listening. Key Definitions: “ you” message : communicating feelings in a way that blames the other person (s). “ I” message : sentence forms used to communicate one’s feelings and needs without blaming the other person.

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Training for Empathy Communicating and Listening

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  1. Training for EmpathyCommunicating and Listening Key Definitions: “you” message: communicating feelings in a way that blames the other person (s). “I” message: sentence forms used to communicate one’s feelings and needs without blaming the other person. Example: I/my ___________; I need ___________. active listening: behavior that shows one is listening: eye contact, nodding, repeating what has been said. accusatory: blaming, fault-finding.

  2. Training for EmpathyCommunicating and Listening What is the difference between Empathy and Sympathy? empathy: Understanding or experiencing the feelings or thoughts of another person. sympathy: Feeling sorry for someone or someone’s situation.

  3. Training for EmpathyCommunicating and Listening You Messages Actor 1: Hi, _________. How are you doing? Actor 2: Great! I’m really excited about that concert were going to. Actor 1: Huh? Actor 2: What do you mean “huh”? Did you forget? Actor 1: Oh, no! The concert! Actor 2: You forgot about the concert! How could you! You can go, can’t you” Actor1: Well, I don’t know. I promised some other girls/guys I’d do something with them on Friday. Actor 2: That makes me so mad! You’re always forgetting stuff. You promised me first! That’ pretty two-faced. Actor 1: Who are you calling two-faced? I guess I don’t want to go with YOU. Actor 2: I don’t want to go with you either!

  4. Training for EmpathyCommunicating and Listening “I” Messages Actor 1: Hi, _______________. How are you doing? Actor 1: Actor 2: Great! I’m really excited about that concert were going to. Actor 1: Huh? Actor 2: What do you mean “huh”? Did you forget? Actor 1: Oh, no! The concert! Actor 2: You forgot about the concert! How could you! You can go, can’t you” Actor 1: Well, I don’t know. I promised some other girls/guys I’d do something with them on Friday. Actor 2: You and I made plans a long time ago. I feel hurt when I look forward to something and plans fall through. I need to know if I can depend on you. Actor1: I’m sorry I let you down. I didn’t mean to hurt your feelings. Sure, I’ll go. I can do something with them later. Actor 2: Great I’m looking forward to it.

  5. “I” Message I feel ________ when I/my _____________ ___________________________________. I need _____________________________.

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