The process Daily Review Meetings ‘short and sharp’ Individual staff Action Plans

1. The use of OPMS (Operational Performance Management System) to deliver a cost effective performance culture in Microbiology Shelley Wilson Head of Service Infection Sciences • Background • Groundbreaking JV formed February 2009 • Technology and patient care driving consolidation and improved performance • Vision (begin with the end in mind) • Implement a cost effective performance culture which is continually striving for ways to improve • Align outcomes to QIPP • Improve productivity and efficiency in the laboratory • Increased responsibility & accountability of staff • Empower staff to be proactive in making their own decisions • Make better use of resources • Happy, valued, well trained confident staff • Cost effective service • Challenges • Rapid changes in NHS • Austerity measures • QIPP • Performance/behaviour • Increased service expectation • The process • Daily Review Meetings ‘short and sharp’ • Individual staff Action Plans • Weekly Performance Review Meetings – identify and deal with big problems • Outputs from Daily/Weekly meetings are funnelled into Monthly Operational Performance Report • Results • Small problems are dealt with rapidly • Productivity and efficiency improved • Recurrent problems identified and resolved • New ways of working and improved communication • Monthly performance reports provide a powerful tool to judge quality of service provision and highlight areas for concern. Benefits Operational = performance Financial = £349k annualised (10% pay budget) Behaviours = improved Accountability = improved The organisational structures are changing as follows Past Interim Future