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Department of Health & Wellness Promotion Bureau of Substance Abuse Prevention, Treatment & Recovery. Access Management System (AMS) 24 – Hour Call Center. Access Management System. AMS is a system in which the Coordinating Agency (CA) carries out the access management functions.

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department of health wellness promotion bureau of substance abuse prevention treatment recovery

Department of Health & Wellness PromotionBureau of Substance Abuse Prevention, Treatment & Recovery

Access Management System (AMS)

24 – Hour Call Center

1-800-467-2452

access management system
Access Management System
  • AMS is a system in which the Coordinating Agency (CA) carries out the access management functions.
  • 24 hour access-Medicaid mandate
    • Residential
    • Detoxification
    • Outpatient ( Drug-Free)
    • Outpatient with Medication(methadone, Buprenorphine)

1-800-467-2452

who s eligible
Who’s Eligible?
  • City of Detroit Residents who have ….
  • No Insurance
  • Medicaid Insurance
  • Under Insured

1-800-467-2452

call center
Call Center
  • The purpose of the “Call Center” is to create a telephonic access line for a brief screening and referral process for the City of Detroit residents who are seeking substance abuse services.

1-800-467-2452

call center5
Call Center
  • Location- 3rd floor
  • Hours of Operation 7:00 am-6:00 pm/After hours 6:00 pm -7:00 am.
  • 7 Referral Agents are stagger to cover daytime hours of operation. 5 referral agents alternate monthly to cover the after hour shift.

1-800-467-2452

process
Process
  • The referral agents answer the access line
  • Conduct a brief screening
  • Determine eligibility for substance abuse services.
  • If the client is determined eligible for services the client will be given a choice of providers within the modality.
  • The referral agent will then contact the provider of choice and make the referral.
  • Referrals generated electronically.

1-800-467-2452

treatment on demand
Treatment on Demand
  • Clients are able to go to treatment immediately after the screening is completed.
  • No waiting list.

1-800-467-2452

substance abuse 24 hour access line
Substance Abuse 24 hour Access Line

Please call today!

1-800-467-2452

24-hours/ 7 days

1-800-467-2452

contacts
Contacts
  • Jeanine McIntosh, BSAPTR, Treatment Coordinator-876-4787
  • Judy Davis, BSAPTR, Utilization Manager- 876-4565
  • LaJoy Hawkins, BSAPTR, Call Center Team Leader-628-2157
  • Dr. Calvin Trent, BSAPTR, Director
  • Dr. Kanzoni Asabigi, BSAPTR, Deputy Director

1-800-467-2452

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