Using performance evidence
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Using Performance Evidence. Dr. J. Eric Davies LISU Loughborough University. EBM. Summary - Libraries and Managing Performance and Evidence Aspects of Applying Evidence including Benchmarking. EBM. Libraries and Information Agencies - Providing:- Access to Information

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Using Performance Evidence

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Using performance evidence

Using Performance Evidence

Dr. J. Eric Davies

LISU

Loughborough University


Using performance evidence

EBM

  • Summary -

  • Libraries and Managing

  • Performance and Evidence

  • Aspects of Applying Evidence including Benchmarking


Using performance evidence

EBM

  • Libraries and Information Agencies -

  • Providing:-

  • Access to Information

  • Space ~ Ambience

  • Services ~ Advice ~ Support

  • Opportunities ~ Stimulus


Measured management

Measured Management

EBM

  • Libraries and Information Agencies –

  • Management Challenges are

  • PERFORMANCE CENTRED

  • Meeting the challenges using

  • PERFORMANCE EVIDENCE

  • to:

  • maximise resources

  • demonstrate accountability

  • accommodate innovation


Using performance evidence

EBM

  • PERFORMANCE EVIDENCE for –

  • Managing economically [multi focus]

  • Managing efficiently [internal focus]

  • Managing effectively [user focus]

  • Advocacy through added value [external focus]

  • Accountability (target practice) [external focus]

  • Developing services [ multi focus]


Using performance evidence

EBM

  • Aspects of Performance Evidence – 4C’s

  • Calculating local performance data.

  • Comparing pooled data gathered and benchmarking against similar systems.

  • Contrasting performance against standards and national examples of best practice.

  • Containing and assimilating research based intelligence.


Using performance evidence

EBM

  • Inputs SERVICE DOMAIN

  • Outputs

  • Outcomes USER RESPONSES

  • Non-User /

  • ImpactsPotential-User Data

E

v

i

d

e

n

c

e


Using performance evidence

EBM

  • BENCHMARKING

    • STRATEGIC

      macro performance metrics and qualitative evidence

    • PROCESS

      detail cost performance data


Using performance evidence

EBM

BENCHMARKING –

  • Evaluate the level of performance of various services within an institution

  • Overall level of institution performance

  • Compare performance over time

  • Compare with other institutions

  • Compare with recognised standards


Using performance evidence

University Library - Book expenditure per FTE student


Using performance evidence

10

9

8

7

6

5

4

XXXXX

Group

3

CURL

SCONUL

2

1

0

1997-98

1998-99

1999-00

2000-01

2001-02

2002-03

2003-04

University Library - FTE students per seat


Using performance evidence

PLs - Comparing with published standards


Using performance evidence

British Library reader satisfaction survey ratings


Using performance evidence

Books re-shelving and tidying performance


Using performance evidence

EBM

PERFORMANCE EVIDENCE CULTURE

  • Service design and delivery are informed by appropriate internal and external evidence.

  • This approach is built in to service

  • “Think Evidence” attitude permeates the Organisation.

    Pre-requisites= Skills, Knowledge, Attitudes


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