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Using Performance Evidence. Dr. J. Eric Davies LISU Loughborough University. EBM. Summary - Libraries and Managing Performance and Evidence Aspects of Applying Evidence including Benchmarking. EBM. Libraries and Information Agencies - Providing:- Access to Information

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using performance evidence

Using Performance Evidence

Dr. J. Eric Davies

LISU

Loughborough University

slide2
EBM
  • Summary -
  • Libraries and Managing
  • Performance and Evidence
  • Aspects of Applying Evidence including Benchmarking
slide3
EBM
  • Libraries and Information Agencies -
  • Providing:-
  • Access to Information
  • Space ~ Ambience
  • Services ~ Advice ~ Support
  • Opportunities ~ Stimulus
measured management
Measured Management

EBM

  • Libraries and Information Agencies –
  • Management Challenges are
  • PERFORMANCE CENTRED
  • Meeting the challenges using
  • PERFORMANCE EVIDENCE
  • to:
  • maximise resources
  • demonstrate accountability
  • accommodate innovation
slide5

EBM

  • PERFORMANCE EVIDENCE for –
  • Managing economically [multi focus]
  • Managing efficiently [internal focus]
  • Managing effectively [user focus]
  • Advocacy through added value [external focus]
  • Accountability (target practice) [external focus]
  • Developing services [ multi focus]
slide6
EBM
  • Aspects of Performance Evidence – 4C’s
  • Calculating local performance data.
  • Comparing pooled data gathered and benchmarking against similar systems.
  • Contrasting performance against standards and national examples of best practice.
  • Containing and assimilating research based intelligence.
slide7
EBM
  • Inputs SERVICE DOMAIN
  • Outputs
  • Outcomes USER RESPONSES
  • Non-User /
  • Impacts Potential-User Data

E

v

i

d

e

n

c

e

slide8
EBM
  • BENCHMARKING
    • STRATEGIC

macro performance metrics and qualitative evidence

    • PROCESS

detail cost performance data

slide9
EBM

BENCHMARKING –

  • Evaluate the level of performance of various services within an institution
  • Overall level of institution performance
  • Compare performance over time
  • Compare with other institutions
  • Compare with recognised standards
slide11

10

9

8

7

6

5

4

XXXXX

Group

3

CURL

SCONUL

2

1

0

1997-98

1998-99

1999-00

2000-01

2001-02

2002-03

2003-04

University Library - FTE students per seat

slide15
EBM

PERFORMANCE EVIDENCE CULTURE

  • Service design and delivery are informed by appropriate internal and external evidence.
  • This approach is built in to service
  • “Think Evidence” attitude permeates the Organisation.

Pre-requisites= Skills, Knowledge, Attitudes

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