Cloud Services
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Cloud Services. Making business Collaboration easy. C loud Realities. Collaboration applications still run on a network Delivered as a service (predictable monthly subscription) No need to upgrade & manage your own applications Must evaluate strength of the cloud provider’s network

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Cloud Services

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Cloud services

Cloud Services

Making business Collaboration easy


Cloud services

Cloud Realities

  • Collaboration applications still run on a network

  • Delivered as a service (predictable monthly subscription)

  • No need to upgrade & manage your own applications

  • Must evaluate strength of the cloud provider’s network

  • Business benefits are real – agility, flexibility, expense control

2


Cloud services

Growth of Cloud Computing

2016

Predicting 80% of Global 2000 will have 30% of their IT capability offsite

(IDC’s Buyer Market Guide, July 2013)

77%

2013

TeleSpace is 1 of 3 Cisco Master Cloud Service Providers

and “…corporations [and] governments now have the comfort level from a security perspective [and] the return on investment is clear to move to the cloud…” (The Wall Street Journal, June 11, 2013)

of North American companies were using at least one public cloud service in 2012

(IDC’s Buyer Market Guide, July 2013)

2012

TeleSpace founded and 1st customer “live” on Quad Core Network™

2011

Cisco developed virtual multiservice data center reference architecture standards to address concerns about cloud data security & app performance

2009

Google and Microsoft offered browser-based enterprise apps

Late 1990s

Internet offered significant bandwidth

and SalesForce.com pioneered delivering enterprise apps via a website

1960s

Concept of Cloud Computing


Cloud services

Top Applications Moving to Cloud

Cisco CIO/CTO Market Survey, June 2012

4


Cloud services

Uses of Collaboration Cloud Services

  • Incorporate video into meetings, trainings, and large-scale communications

  • Enable meetings with remote participants, virtual teams, and B2B

  • Create internal communities, online team workspaces, new office space uses

  • Give mobile & remote workers access “as if in the office”

  • Provide multi-channel customer service (experts in real time)

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Cloud services

TeleSpace Overview

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Cloud services

Corporate Snapshot

  • Broad, fully-integrated TeleSpace℠ Cloud Services

    • UCaaS (hosted Unified Communications)

      • UCaaS P1 Interconnected VoIP (eligible for E-rate)

    • TPaaS (hosted TelePresence)

    • CCaaS (hosted Contact Center)

    • Innovative WAN Services for choice in how to connect

    • Managed private cloud offers

  • World-class Quad Core Network™ and Operations

    • Secure, scalable, carrier-neutral, geo-redundant design

    • One of industry’s most aggressive Service Level Agreements

  • Sample customers

    • Synergis Education (UCaaS, educational services)

    • One of America’s top 3 homebuilders (TPaaS, real estate)

    • Brokerage (UCaaS/CCaaS, health insurance) sold by ShoreGroup

  • Credentials

  • Cisco® Master Cloud & Managed Service Provider

  • Specializations in Cisco Collaboration portfolio

    • Advanced Collaboration Architecture

    • Advanced TelePresence

  • Expertise in security and quality service management

    • CISSP®, Cisco CCIE and CompTIA™ Security+ certifications

    • ITSM processes, ITIL® and PMP® certifications

  • Headquartered in Austin, Texas with extensive footprint

    • U.S. TeleSpace sales team and authorized agents

    • Global and North American coverage via 50+ resellers, distributors

7


Cloud services

Lead with Cisco Powered Cloud Services

UnifiedCommunications

CustomerCollaboration

TelePresence

CollaborationApplications

Same on-premise applications now available via monthly subscription

8


Cloud services

Unmatched Strength of Quad Core Network™

  • Secure design

    • Carrier class

    • Fault-tolerant

    • Geo-redundant

    • High availability

    • Carrier-neutral access

  • Independently scalable

    • MPLS Core

    • DMVPN / Mobility Core

    • Data Center Unified Fabric Core

    • Fabric Computing Core

Fabric Computing Cloud

Internet / MPLS

Internet / MPLS

Backbone Waves

ASR9K

ASR9K

ASR9K

Dallas

telecom/partner peering POP

Ashburn

production data center

Fabric Computing Cloud

Internet / MPLS

Backbone Waves

Backbone Waves

ASR9K

ASR9K

Austin

production data center

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Cloud services

Trailblazer in Service Operations

  • Resilient, Reliable, Predictable, and Accountable

  • Geo-redundant NOCs (certified technical engineers)

  • 99.99% service & infrastructure uptime guarantees

  • World-Class Support Expertise & Innovation

  • TeleSpace intellectual capital

  • Industry best practices

  • Market-leading tools

  • Proven ITSM processes

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Cloud services

TeleSpace Cloud Services

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Cloud services

Unified Communications as a Service

(UCaaS)

  • Unified Workspace

    • Voice

    • Voice Messaging

    • IM and Presence

    • Desktop TelePresence

  • Up to 10 endpoints per user

  • 12


    Cloud services

    TelePresence: Today’s Business Culture

    Telephony and Video

    Clients & Endpoints

    Voice, Video and Web Conferencing

    TelePresence-Based

    Customer Care

    Point-to-Point and Multipoint

    TelePresence

    TelePresence

    made simple

    TelePresenceHigh-Definition Room Systems

    Includes apps to capture/record, transformand share


    Cloud services

    TelePresence as a Service (TPaaS)

    • HD-quality business video

      • Supports Cisco, SIP-, and H.323-compliant endpoints

  • TelePresence subscriptions for all use cases

    • Personal, desktop, and 3rd party endpoints

    • Mobile devices

    • Conference room endpoints

    • External connections (B2B)

  • Multi-point functionality for all

    • TeleSpace Rendezvous Rooms

      • Dedicated port model

      • Virtual Meeting Room (VMR) shared port model

    • Secure multi-point meetings

  • TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS

  • 14


    Cloud services

    Contact Center as a Service (CCaaS)

    • Subscriptions can support 25 to 1000’s of users

      • Hosted agents and supervisors

      • Precision routing (most proficient agent for customer)

      • Mobile device flexibility (TeleSpace CCaaS with UCaaS Pro)

      • Reporting

    • Seamless options for best-in-class adjunct applications

      • Bucher+Suter: CRM integration

      • eGain: email, web chat & co-browse

      • Calabrio: recording voice calls & screen captures, workforce management and analytics

      • Nuance: self-service IVR (interactive voice response) and speech recognition

      • Acqueon: predictive outbound dialer

    • Multi-customer environment

      • Individual, dedicated instance of the services you want (vs. all customers sharing same services)

    • Bursting subscription option for seasonal increased capacity needs

    15


    Cloud services

    The Last Mile: Choose Your Connections

    • Supported WAN Services

      • MPLS (traditional private corporate network)

      • Public Internet (over the top and VPN)

      • Secure encrypted media streams

  • TeleSpace WAN Service Innovation

    • Cloud Connect℠ (secure DMVPN over broadband public Internet)

    • Mobile Connect℠ (secure mobile access)

    • Media speeds: Voice (100K), Video (2M), Wideband Video (5M)

    • PSTN Calling Plans: DID, E911, local, LD, number portability

  • 16


    Cloud services

    Compelling Value

    Executives

    Employees

    • Seamless Instant Messaging, presence (availability), voice, and video

    • Secure access with their choice of devices (Bring Your Own Device – BYOD)

    • Improve workforce productivity

    • Accelerate execution of business strategy

    • Stimulate product/service innovation

    • Gain business continuity and disaster recovery capabilities

    • Single Number Reach on all endpoints

    Finance & Administration

    Information Technology

    • Offload non-mission-critical workloads

    • Consolidate communications platform

    • Scale easily with business seasonality

    • Reduce hourly average downtime costs1 that can range from $9K to $686K

    • Trim energy use2

    • Centralize maintenance & support

    • Expedite delivery of current versions for all users

    • Decrease Total Cost of Ownership

      • Lower CapEx (data center facilities, insurance, heating, ventilation, cooling)

      • Limit need to identify, train & incent new technology talent to stay

    1 Aberdeen’s Business Continuity and Disaster Recovery: Don’t Go It Alone, June 2013

    2 CIMI’s Cloud Computing Cost Savings: Fact or Fiction?

    17


    Cloud services

    Measurable Results

    • Nearly double profits when optimize networked connections (including cloud) among people, process, data and things1

    • 27% lower annual contact center costs for companies deploying their contact center in the cloud vs. their peers2

    • Up to 87% reduction in energy useif all US business email, productivity software and CRM software shifted to the cloud3

    1 Cisco’s Internet of Everything Value Index study, June 2013

    2Aberdeen’s Transitioning your Contact Center from On-Premise to the Cloud, April 2013

    3Lawrence Berkeley National Laboratory research study with Google, 2013

    18


    Cloud services

    Noteworthy Distinction with TeleSpace

    • Secure, scalable and flexible Quad Core Network™

      • High reliability with our “carrier-neutral” design

      • Alternate WAN access to TeleSpace (if not using corporate MPLS circuits)

  • Single, integrated applications platform

    • Running complete Cisco Powered Collaboration portfolio

    • Managed private cloud offers for adjunct/ecosystem applications

  • TelePresence breadth

    • Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.)

    • Extensive functionality (B2B, multipoint, recording, capture/transform/share)

  • Contact Center depth

    • Supports 25 to 1000’s of users (Cisco UCCX and UCCE)

    • Simplified contact center environment incorporates best-in-class partner apps

    • Multi-customer environment

  • Aggressive Service Level Agreements

    • Enjoy 99.99% service and infrastructure uptime guarantees


  • Cloud services

    Thank you.

    [email protected]

    20


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