Using Performance Dashboards to Enable Decision-Making

Using Performance Dashboards to Enable Decision-Making Katie Frost and Anthony Harris August 16, 2019 METRO INTERNAL USE ONLY

Introduction About Us Anthony HarrisSenior Manager, Performance Analyst 4 years at Metro • At Metro, Anthony leads Supply Chain Management Transformation and the Station of the Future program while assisting Metro facilities teams with performance improvement • Prior to joining Metro, Anthony was an internal operations & strategy consultant for a Federal contractor • BS in Management Science from the University of South Carolina Katie Frost Senior Manager, Performance 2 years at Metro • At Metro, Katie manages the Performance Office’s reporting team, including developing interactive dashboards and managing STAT meetings • Prior to joining Metro, Katie was a management consultant in operational environments, like emergency management and firefighting • Master in Public Policy from Harvard and a BA in Political Science Methods from UCLA

Introduction About the Office of Performance

Introduction Overview

Dashboard Background What Counts as a “Dashboard”? Project status update email Google Earth Weather reports on phone Data journalism interactive feature Interactivity Automation

Dashboard Background How do you Build a Dashboard?

Dashboard Background What Types of Dashboards does Metro Have? Non-Revenue Fleet Dashboard Bus Maintenance Dashboard COO Dashboard Interactivity Automation RAIL Daily Digest

Dashboard Exploration Let’s Explore Rail Daily Digest Non Revenue Fleet Dashboard COO Dashboard Bus Maintenance Dashboard

Dashboard Use How does Metro Use Dashboards? • Keep a pulse on performance to make operational changes • Example: Joe Leader checks the COO Dashboard and notices a dip in RAIL on-time performance, so he reaches out to see what may be causing it • Put data in the hands of non-technical audiences • Example: Bus Maintenance Dashboard allows mechanics to engage with their performance data on a regular basis • A starting point for root-cause analysis Dashboards are typically not a strong tool for deep, targeted analysis

Questions?

Using Performance Dashboards to Enable Decision-Making

Using Performance Dashboards to Enable Decision-Making

Presentation Transcript

Using Critical Thinking Skills To Impact Decision Making

Using Data for Decision-making

HR Performance Dashboards

Using Simulation and Decision Modeling to Inform Decision Making

Using Accounting for Decision-Making

Using Data for Decision Making

Using Science In Decision-Making

Using Evaluation Data to Drive Organizational Decision Making

Using Geography to Strengthen the Decision-Making Process

HDHHS Performance Dashboard: Using Emerging Technologies to Promote Data Driven Decision-Making

Using Decision Aids to Enhance Shared-Decision Making

Institutional Effectiveness Plans: Measuring Performance using Outcomes-Based Decision Making

Using Data For Decision Making

Using Data for Decision-making

Using Information for Decision Making

Using Data to Inform Decision-Making Process

Why Marketing KPIs Dashboards are Important for Decision Making?

Using Channel Data To Guide Decision Making

Using Information for Decision Making

Using Data for Decision Making

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