Client monitoring with system center operations manager 2007
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Client Monitoring with System Center Operations Manager 2007. Helpful Experience. Experience supporting, administering and monitoring Windows-based servers Experience with MOM 2005 Familiarity with Windows Server 2003 user and administrative interface. Level 200. Agenda. Customer Challenges

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Client monitoring with system center operations manager 2007

Client Monitoring with System Center Operations Manager 2007


Helpful experience

Helpful Experience

  • Experience supporting, administering and monitoring Windows-based servers

  • Experience with MOM 2005

  • Familiarity with Windows Server 2003 user and administrative interface

Level 200


Agenda

Agenda

  • Customer Challenges

  • Flexible Approach

  • Client Monitoring Management packs

    • Windows Vista

    • Network Access protection (NAP)

  • Audit collection (ACS)

  • Summary


Client monitoring with system center operations manager 2007

Lack of Awareness of End-User ProblemsUnreported issues drive productivity and satisfaction down and costs up

  • Productivity/Cost Implications

  • Productivity losses

  • Potential data loss

  • No IT awareness

  • Root problem not fixed

Reboot

Most common end-user behavior

>90%(1)

Desktop Crash!

+

  • All costs above and …

  • Help desk FTE cost

  • Additional productivity loss in time with helpdesk

Resolve

Known errors fielded before

Call Help desk

Few help desks equipped to resolve

<10%(1)

+

Escalate

Desktop Admin likely see <5 % of crashes

All costs above and …

One-off escalations often low priority

Little ability to track problems from changes (i.e., patch, new app)

(1) CER TAP participant interviews; MS Help desk qualitative discussions


Customer challenges

Customer Challenges


Flexible approach scales to meet diverse needs for entire enterprise

Flexible Approach Scales to meet diverse needs for entire Enterprise

AgentlessException Monitoring

  • No agent deployment required

  • Integrates with Windows Error Reporting (Watson)

  • Visibility to and resolution knowledge for client crashes

  • Entire Enterprise space

Collective Client Monitoring

  • Reporting and alerting on collections of clients

  • Proactive monitoring of errors, utilization, performance and reliability

  • Remote diagnostic and troubleshooting tasks

  • Client desktop as part of end to end service

Business Critical Client Monitoring

  • Deeper monitoring and alerting on individual clients

  • Verified availability via heartbeat

  • Host for user perspective transactions

  • Optional: security auditing capabilities


Agentless exception monitoring

Agentless Exception Monitoring

  • Enables collection, viewing and reporting of application and operating system crashes

  • Acquiring, viewing and editing knowledge response

  • Leverages Watson and Windows Error reporting clients

  • Allows Enterprises to manage flow of crash information

  • Aggregates Error data for reporting

  • Scales to the entire Enterprise


Aem collection

AEM – Collection

Watson.microsoft.com

\\momserver\errordata

HTTP(s)://momserver/Watson


Aem knowledge resolution

AEM Knowledge Resolution

  • Control Error forwarding of Error reports

    • Basic

    • Detailed

  • Microsoft provides knowledge response for forwarded Error reports

  • Filtering of forwarded Error report data

  • Control privacy for diagnostic data gathering

  • Provide help desk response options for crashes

  • Specify a “self help” link to display to end users for a crash


Aem knowledge resolution1

AEM – Knowledge Resolution

Watson.microsoft.com

\\momserver\errordata

HTTP(s)://momserver/Watson


Report top n applications

Report - Top N Applications


Aem benefits

AEM - Benefits

Simple configuration and deployment of functionality reaching entire Enterprise

Aggregated Reports on Error data collected gives visibility into Top crashes

Provide help desk response options for incoming crashes

Alert on aggregated crash/hang data

Secure, Reliable, Efficient reporting on Windows Vista

HTTP based secure error reporting

Improved report extraction


Configure client monitoring

demo

Configure Client Monitoring


Flexible approach scales to meet diverse needs for entire enterprise1

Flexible Approach Scales to meet diverse needs for entire Enterprise

AgentlessException Monitoring

  • No agent deployment required

  • Integrates with Windows Error Reporting (Watson)

  • Visibility to and resolution knowledge for client crashes

  • Entire Enterprise space

Collective Client Monitoring

  • Reporting and alerting on groups of clients

  • Proactive monitoring of errors, utilization, and reliability

  • Remote diagnostic and troubleshooting tasks

  • Client as part of end to end service delivery

Business Critical Client Monitoring

  • Deeper monitoring and alerting on individual clients

  • Verified availability via heartbeat

  • Host for user perspective transactions

  • Optional: security auditing capabilities


Agent design goals

Agent Design Goals

Monitoring requirement scale to fit goals

Monitor a collection of clients for medium scale

Business critical desktop for smaller scale

Agent optimizations

Resilient in disconnected client environment

Resource utilization on client machines

Lower alerting of clients

Agent scalability depends on level of Client Monitoring

Use System Center Capacity planner for sizing


Client mp design goals

Client MP design Goals

  • Collective Monitoring

    • Reporting and alerting on groups of clients

    • Monitor collectively for Availability, performance, reliability

    • Collective User perspective monitoring

  • Business Critical Client Monitoring

    • Deeper monitoring and alerting on individual clients

    • Individual User perspective monitoring

    • Audit collection

  • Zero configuration OOB for standard features


Client monitoring mps

Client Monitoring MPs

Windows Management Pack

Windows 2000

Windows XP

Windows Vista

NAP

Audit Collection

Information Worker Management Pack

Office 2000

Office XP

Office 2003


Windows management pack windows 2000 xp features

Windows Management PackWindows 2000, XP - Features

  • Availability and Reliability

    • Service availability

    • Resource availability – storage, CPU

    • Reliability of critical resources

  • Performance

    • Shell responsiveness

    • Startup/Shutdown

  • Hardware and configuration

    • Service and share configuration


Windows management pack windows 2000 xp features1

Windows Management PackWindows 2000, XP - Features

  • Views

    • Client specific

  • Tasks

    • System Information

    • Network Diagnostics

    • System Restart/Shutdown

    • Process Diagnostics (NEW)

  • Reports

    • Global reports


Windows vista mp diagnostics monitoring

Windows Vista MPDiagnostics Monitoring

  • Disk Monitoring

    • Disk failure

    • Self-healing disk

    • Gradual degradation

    • Disk utilization

  • Performance Monitoring

    • Trends on desktop performance

    • Root-cause analysis

      • Resource bottlenecks

      • Applications with problems

  • Memory monitoring

    • Memory hardware health

    • Low memory conditions


Windows vista mp reports

Windows Vista MPReports

  • Enable upgrade decisions based on hardware performance

  • Determine which machines to upgrade

  • Set hardware standards

  • Pick OEMs to use

  • Upgrade software


Windows management pack getting better with windows vista reports

Windows Management PackGetting Better with Windows Vista – Reports


Nap client service monitoring

NAP Client Service Monitoring

  • Track NAP service operation

  • Provides NAP service status and trends

  • Reports

    • Health policy Compliant/Noncompliant Clients

    • Client remediation time and trends

    • Early warning of developing health policy compliance problems


Health policy noncompliant clients report

Health Policy NonCompliant Clients Report


Audit collection requirement

Audit Collection Requirement

Compliance requirement to centrally collect, monitor, report and archive security events

Maintain audit trail of internal security related activities

Requires highly scalable and secure collection infrastructure for huge volume of security events

Further details in separate session


Information worker mp overview

Information Worker MPOverview

  • Platform and Version Coverage

    • Windows 2000 Professional, XP,Windows Vista, Office XP, 2003, 2000

  • Designed for Collective and Business Critical Client Monitoring

  • Suite of Management Packs

    • Separate MP’s for each Windows or Office Application

    • Office XP, Office 2003, Office 2007, Internet Explorer 5.0, Internet Explorer 6.0, Internet Explorer 7.0, Windows Media Player


Information worker mp windows and office features

Information Worker MPWindows and Office Features

  • Availability Monitoring

    • Crash and Hang Management

    • Outlook Mail Availability

    • Internet Explorer Site Availability

    • Data source (Database) Availability

  • Performance Monitoring

    • Resource Utilization Management


Information worker mp windows and office features1

Information Worker MPWindows and Office Features

  • Global Collective and Business Critical Monitoring

    • Are my IW applications crashing or hanging?

    • Are my IW applications consuming to many resources?

  • Application Specific Collective and Business Critical Monitoring

    • Are Office Outlook clients able to send receive mail?

    • Is Windows Internet Explorer able to access sites?

    • Is Windows Client Desktop able to access data sources (eg:DB)?


Client monitoring benefits

Client Monitoring benefits


Summary

Summary

  • Client Monitoring reduces TCO of Windows and IW applications across the entire Enterprise

  • Features designed to scale diverse needs of your Enterprise

  • Agentless exception monitoring provides visibility into client crashes at low cost

  • Audit collection for security events from clients

  • Improved experience on Windows Vista


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