Presentation to the Information Technology Project Review Committee April 12, 2005

1. COMMERCE and TRADE SECRETARIAT Presentation to the Information Technology Project Review Committee April 12, 2005

2. COMMERCE and TRADE SECRETARIAT What We Do The Secretary of Commerce and Trade oversees the economic, community, and workforce development of the Commonwealth. Each of the 14 Commerce and Trade agencies actively contributes to the Commonwealth's economic strength and high quality of life. Whether you are looking to start a small business, expand an existing business, relocate a company to Virginia, enhance the vitality of your community, or need business assistance services, we are ready to assist you.

3. COMMERCE and TRADE SECRETARIAT Demographics The 14 agencies of Commerce and Trade employ approximately 2,800 people and do business in 97 separate locations across the Commonwealth and in six (6) international offices. Largest Agency:Virginia Employment Commission (VEC) Smallest Agency: Board of Accountancy

4. COMMERCE and TRADE SECRETARIAT COMMERCE and TRADE SECRETARIAT Agency Missions • Virginia Employment Commission • Providing the Commonwealth’s workforce services that promote maximum employment to enhance the economic stability of Virginia. • 949 full time and 593 part time employees • 40 offices across the Commonwealth • Virginia Housing Development Authority • Assisting low and moderate income Virginians in obtaining safe, sound, and decent housing. • 300 employees • Department of Mines, Minerals, and Energy • Enhancing the development and conservation of energy and mineral resources in a safe and environmentally sound manner to support a more productive economy. • 235 employees

5. COMMERCE and TRADE SECRETARIAT COMMERCE and TRADE SECRETARIAT Agency Missions • Virginia Tourism Corporation • Promoting and developing Virginia’s tourism business by supporting and expanding the Commonwealth’s domestic and international travel markets – more visitors to Virginia, staying longer, and spending more money. • 105 employees • Economic impact of tourism on Virginia: $15.2 billion in 2003. • Department of Professional and Occupational Regulation • Serving and protecting the citizens of the Commonwealth by administering and enforcing those laws and regulations necessary for their health, safety, and welfare. • 146 employees • Regulates 34 occupations and professions through 19 boards; licenses or certifies more than 265,000 individuals and businesses.

6. COMMERCE and TRADE SECRETARIAT COMMERCE and TRADE SECRETARIAT Agency Missions • Department of Labor and Industry • Making Virginia a better place to work through the promotion of safety and health in the workplace, establishment of best employment practices, and job training. • 180 employees • Department of Business Assistance • Supplying business with value-added services such as workforce training, financing, small business development and increased business communication through the industry visitation program. • 49 employees

7. COMMERCE and TRADE SECRETARIAT COMMERCE and TRADE SECRETARIAT Agency Missions • Department of Housing and Community Development • Improving the quality of communities in Virginia through technical and financial assistance, as well as regulatory oversight. The Department supports the creation and preservation of affordable housing, assures the health and safety of Virginia’s buildings and works to enhance the vitality of the Commonwealth’s communities. • 137 employees • Invests over $100 million into housing and community development projects throughout Virginia each year. • Virginia Economic Development Partnership • Aggressively recruiting and encouraging the expansion of businesses, industries and entrepreneurship in the Commonwealth; creating employment with higher income opportunities; significantly increasing capital investment and the expansion of the tax base. • 112 employees • 6 foreign offices and 6 offices across the Commonwealth.

8. COMMERCE and TRADE SECRETARIAT COMMERCE and TRADE SECRETARIAT Agency Missions • Department of Minority Business Enterprise • Expanding the growth and development of the Commonwealth’s minority businesses, creating new jobs through the full participation of the minority community in Virginia’s vigorous free enterprise system. • 25 employees • Tobacco Indemnification and Community Revitalization Commission • Serving the Commonwealth by providing compensation to farmers for the decline of tobacco quotas and promoting the economic growth and development in tobacco-dependent communities. • 12 employees

9. COMMERCE and TRADE SECRETARIAT COMMERCE and TRADE SECRETARIAT Agency Missions • Virginia Resources Authority • Providing infrastructure financing for local governments in the areas of water, wastewater, stormwater drainage, solid waste, brownfields remediation, public safety and airports. • 11 employees • Virginia Racing Commission • Overseeing and ensuring the safety and health of Virginia’s horse racing as well as monitoring pari-mutuel wagering. • 10 employees • Board of Accountancy • Serving the Commonwealth by setting standards for those who practice accountancy and licensing Certified Public Accountants. • 4 employees

10. COMMERCE and TRADE SECRETARIAT Lines of Business Services to Citizens: Community and Social Services Consumer Protection Economic Development Education Emergency and Disaster Management Energy Environmental Management Health Income Security Litigation and Judicial Activities Natural Resources Transportation Workforce Management

11. COMMERCE and TRADE SECRETARIAT Lines of Business Mode of Delivery: • Government Service Delivery • Direct Services for Citizens • Knowledge Creation and Management • Public Goods Creation and Management • Regulatory Compliance and Enforcement • Financial Vehicles

12. COMMERCE and TRADE SECRETARIAT Lines of Business Support Delivery of Services: • Controls and Oversight • General Government • Internal Risk Management and Mitigation • Legislative Relations • Planning and Resource Allocation • Public Affairs • Regulatory Development • Revenue Collection • Revenue Generation

13. COMMERCE and TRADE SECRETARIAT Lines of Business Management of Government Resources: • Administrative Management • Financial Management • Supply Chain Management • Human Resource Management • Information and Technology Management

14. COMMERCE and TRADE SECRETARIAT Critical Business Issues and Priorities Top Critical Business Issues faced by the Secretariat and its Agencies. • Enhancing opportunities for sustainable economic growth and development in all regions and communities of the Commonwealth. • Ensuring Virginia has the best trained and prepared workforce. • Maintaining Virginia’s top-ranked business climate. • Meeting the needs of businesses and stakeholders in the best way possible where state government can and should play an appropriate role and in the context of limited resources. • Improving Virginia’s SWAM procurement performance. • Ensure best managed state government.

15. COMMERCE and TRADE SECRETARIAT Technology Investment Process What questions have to be answered before the Secretary provides support for new technology projects? • What is the business case for the technology solution? • What business needs does it serve? • Will the technology more efficiently and effectively meet customer needs? • How does it fit with Gubernatorial/Secretariat/Agency priorities? • Has the scope of effort been identified? • Are the proposed costs well-outlined and are the costs appropriate? • Are funds available and what is the funding source(s)? • What is the return on investment and cost/ benefit? • Will the technology increase productivity? • Have other solutions for proposed issues been evaluated? • Have risks been identified and is there a plan to reduce to acceptable levels? • What is the timeframe and is it appropriate? • Does the agency have an acceptable implementation strategy? • Has an acceptable project management plan been developed?

16. COMMERCE and TRADE SECRETARIAT Technology Initiatives Priority IT Programs / Projects EAGLES (Electronic Access to Government Licensing and Enforcement System) – DPOR Purpose: To develop a web-enabled application that will replace DPOR’s primary business systems, CLES and ETS,  in order to support the Department's new business needs. Lines of Business:Consumer Protection; Direct Service for Citizens; Regulatory Compliance; Controls and Oversight; Revenue; General Government; Public Affairs. Priorities:Meeting the needs of stakeholders in a more efficient and effective way; Maintaining Virginia’s top ranked business climate; Sustainable economic development; Best managed state government.

17. COMMERCE and TRADE SECRETARIAT Technology Initiatives cont. . . Customer Contact Centers (CCC) – VEC Purpose:To be the cornerstone of VEC’s service delivery system redesign to make major components of the unemployment insurance and job services programs more accessible to its customers.These virtually integrated call centers are the phone option of VEC’s service delivery strategy providing our customers the ability to file a claim, inquire about an existing claim and register for work via our automated voice response system and our customer service representatives. Lines of Business: Community and Social Services; Economic Development; Income Security; Workforce Management; Direct Service for Citizens; Controls and Oversight; General Government. Priorities: Workforce development; Meeting the needs of stakeholders in a more efficient and effective way; Sustainable economic development; Business climate; Best managed state government.

18. COMMERCE and TRADE SECRETARIAT Technology Initiatives cont. . . Web-Enabled Financial Management System – VEC (Approved for planning phase) Purpose: To replace VEC’s current financial system, originally developed in 1969, in order to significantly improve usability and efficiency, enable VEC management to have timely information for decision-making purposes, and to provide more effective reporting to federal funds sources. Lines of Business: Financial Management; Controls and Oversight; Planning and Resource Allocation; General Government. Priorities: Best managed state government.

19. COMMERCE and TRADE SECRETARIAT Technology Initiatives cont. . . Enterprise-Wide Initiatives Impacting C&T GIS: DMME, VEDP, VTC Online/Web-based Licensing: DPOR, BOA, VRC Looking ahead… Web-based applications for grant administration

20. COMMERCE and TRADE SECRETARIAT ITPRC Agenda Q & A