Community capacity building program
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Community Capacity Building Program. Interpersonal Communications. Agenda . Icebreaker Welcome and Overview Communication Process Types of Communication Verbal Non-verbal Listening Factors Influencing Communication Parking Lot Discussion/Evaluation.

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Community Capacity Building Program

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Community capacity building program

Community Capacity Building Program

Interpersonal Communications


Agenda

Agenda

  • Icebreaker

  • Welcome and Overview

  • Communication Process

  • Types of Communication

    • Verbal

    • Non-verbal

    • Listening

  • Factors Influencing Communication

  • Parking Lot

  • Discussion/Evaluation


Interpersonal communications skills exercise 1

Interpersonal Communications Skills Exercise 1

  • Pair participants with someone they don’t know, if possible

  • Take five minutes to interview each other to learn enough to introduce your partner to the group

  • Each person introduces their partner to the group


Interpersonal communication skills

Interpersonal Communication Skills

  • What is communication?

    • A process in which a person, through language,signs and symbols, conveys a message to another person

    • Comprised of

      • Sender

      • Message

      • Channel

      • Receiver

      • Feedback

      • Barriers


Interpersonal communication skills1

Interpersonal Communication Skills

  • Sender

    • Language and how you use it

    • Credibility

    • Knowledge of content, audience and context

    • Experience, attitudes and values

  • Message

    • Written – words, sentences, paragraphs

    • Oral – use of voice – tone and pitch

    • Non-verbal – gestures, facial expressions, eye contact, environment (office set up)


Interpersonal communication skills2

Interpersonal Communication Skills

  • Channel

    • Verbal – face to face meetings, telephone, video

    • Written – reports, letters

  • Receiver

    • Abilities

    • Attitudes

    • Experience

  • Feedback

    • Receiver responds in some way

    • Sender can evaluate effectiveness of message


Interpersonal communication skills3

Interpersonal Communication Skills

  • Barriers

    • Inappropriate medium or channel

    • Incorrect grammar, inflammatory words, words that conflict with body language

    • Technical jargon

    • Noise

      • Can occur at any stage

      • Can be interference from various sources – radio, chatter, etc.


Interpersonal communication skills exercise 2

Interpersonal Communication Skills - Exercise 2

  • Discuss barriers to communication process

  • Brainstorm and discuss some barriers in your workplace or volunteer group


Interpersonal communication skills exercise 3

Interpersonal Communication Skills - Exercise 3

Identify strategies to deal with common communication problems


Types of communication

Types of Communication

  • Verbal

  • Non-verbal

  • Listening


Types of communication exercise 4

Types of Communication - Exercise 4

  • How we communicate

    • Role Play


How we communicate

How we communicate

  • Verbal – 7%

  • Quality and tone of voice – 38%

  • Visual (non-verbal) – 55%


Verbal communication

Verbal Communication

  • Speech

    • Range

    • Pitch

    • Volume

    • Enunciation

    • Pronunciation

    • Infliction

    • Tone


Non verbal communication

Non-verbal communication

  • Body language

  • Written communication


Non verbal communication1

Non-verbal communication

  • Appearance/Image

  • Environment


Interpreting non verbal behaviour exercise 5

Interpreting Non-verbal Behaviour Exercise 5

  • Discover what you know about non-verbal language

  • Think about some non-verbal behaviours that have not been discussed


Listening exercise 6

Listening - Exercise 6

  • Complete the listening skills exercise

  • Rate your listening skills


Types of listening

Types of Listening

  • Pseudo

    • Listen to meet some other need

    • Make people think you are interested

    • Keep alert to see if you are being rejected

    • Get some time before your next comment

    • Pretend to be listening to be polite

    • Natural to be pseudo listening some times


Types of listening1

Types of Listening

  • Active

    • Listen without barriers (time, emotional)

    • Listen to the entire message by focusing on verbal and non-verbal message

    • Listen using your non-verbal communication skills

    • Listen to the person without interrupting, judging or arguing

    • Clarify and ask questions or paraphrase


Improving listening through feedback

Improving Listening through Feedback

  • Paraphrasing

  • Perception checking

  • Describing behaviour

  • Making “I” statements


Paraphrasing

Paraphrasing

  • Tests your understanding of communicator’s message

  • Allows communicator to clarify a misunderstanding

  • Provides climate where communicator can feel understood

  • Provides communicator with sense that what they are saying is important


Perception checking

Perception Checking

  • Describe other's feelings or behavior

  • Indicates to person that you want to understand their feelings

  • State interpretation of behavior

  • Ask if interpretations are accurate


Describing behaviour

Describing Behaviour

  • State what has been observed

  • Does not judge behaviour

  • Use it to indicate negative behaviour

  • Provides non-threatening opening to further communication


Making i statements

Making “I” Statements

  • Use when you want to explain your feelings

  • Use to reduce level of tension in conflict situation


Making i statements1

Making “I” Statements

  • How to make an I statement

    • When (description of behaviour, not person),

    • I feel (description of the feeling,

    • Because (tangible or real effect) or how about if (suggestion for change) pushes speaker to define what disturbs him/her


Paraphrasing exercise 7

Paraphrasing - Exercise 7

  • Discuss some ways to provide feedback through paraphrasing

  • Discuss the exercises in manual


Giving and receiving feedback exercise 8

Giving and Receiving FeedbackExercise 8

  • Assign groups

  • Write your responses

  • Share responses with group

  • Select one response to share with large group


Ways we communicate public speaking exercise 9

Ways We CommunicatePublic Speaking - Exercise 9

  • Discuss public speaking fears

  • Discuss some strategies to improve public speaking fears


Ways we communicate

Ways We Communicate

  • Speeches

  • Presentations

  • Correspondence/office communication

  • Telephone

  • Voice mail

  • Email

  • Websites

  • Blogs

  • Others?


Email practices exercise 10

Email Practices - Exercise 10

  • Discuss advantages and disadvantages of email


Factors influencing effective communication

Factors Influencing Effective Communication

  • Special needs/accessibility

  • Environment/setting

  • Literacy skills

  • Cultural factors

  • Email etiquette

  • Tone

  • Respect and appropriateness

  • Gender neutrality

  • Jargon

  • Others


Communication blockers

Communication Blockers

  • Responses that can block effective communication

    • Evaluation response

    • Advise giving response

    • Topping response

    • Diagnosing, psychoanalytic response

    • Prying-questioning response


Community capacity building program

Conclusion and Evaluation

  • Review objectives

  • Review any additional expectations

  • Review Parking Lot

  • Point out Certificates of Participation

  • Complete evaluation

  • Thank you!

Community Capacity Building Program

www.intrd.gov.nl.ca/intrd/regionaldev/capacitybuilding.html


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