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SaaS. Chapter 5 of the second reference book. SaaS is directly consumable by the end-user. More specifically, SaaS provides the full stack of cloud services, and ideally presents these to end-user in a fashion that is not radically different from how users expect to use their applications. .

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Chapter 5 of the second reference book


SaaS is directly consumable by the end-user.

  • More specifically, SaaS provides the full stack of cloud services, and ideally presents these to end-user in a fashion that is not radically different from how users expect to use their applications.
customer relationship management
Customer Relationship Management
  • One of the most popular and most publized areas of SaaS is CRM. It includes functions such as account management, opportunity tracking, and marketing campaign administration.
  • A well known example in this category is
slide4 provides the following modules as services: Sales, Service & Support, Partner Relationship Management, Marketing, Content, Ideas and Analytics.

  • It can be accessed from almost any browers and multiple mobile platforms such as iPhone, Android, Windows Mobile, and Blackberry

Users can customize the application to some degrees

- add user-defined customized fields,

- add customized tabs for specific vertical or function-level features.

  • offers a Web Service API for data manipulation (Select, Insert, Update, and Delete).

NetSuite is another popular CRM package

  • It provides the following software modules as services

- Pipleline and opportunity management

- Order management

- Advanced forecasting

- Incentive management

- Upsell manager

- Account management


NetSuite has also launched a global business management system called OneWorld, which offers on-demand international support to mid-market companies, or multi-national organizations.

  • NetSuite also has an online marketplace for third party developers to sell their NetSuite extensions.


- SugarCRM itself is not an on-demand service. Rather it is an open-source software solution based on a “LAMP” stack.

- It is very easy and cheap to build SaaS solution on top of an IaaS by downloading SugarCRM and installing it on a virtual machine.

human resources
Human Resources
  • HR administrates processes to support personnel functions such as recruiting, developing, retaining and motivvating employees.
  • Workday provides the following functions as services:

- Absence, Compensation, Benefits, Staffing, Development, Performance management.



Another well-known SaaS provider in the HR space. It provides the following functions as services

- Recuritment, Performance Management, Employee Lifecycle, career management, and succession planning

  • Workday: Payroll, spend management, financial accounting, customer accounts, supplier accounts, and cash management, procurement.
  • Netsuite: Financial management, financial planning, inventory and supply chain, order management, services resource planning, human capital management, business intelligence and analytics.

Intuit (The company who develops TurboTax, Quicken) provides online service include accounting, payroll and payment solutions.

  • Google provides Gmail, Google Calendar, Google Talk, Google Doc, and Google Sites.
  • Microsoft Online Services: Windows Live (Email, Mesh, Messenger, Movie Maker, Photo Gallery, Writer, SkyDrive), Office Web Apps, Office 365 (Exchange Online, SharePoint Online, Lync Online)
backup and recovery
Backup and Recovery
  • Cloud-based backup has an intrinsic benefit over on-site alternatives that the physical stroage is generally very far from the users and their source data. As such, it is resilient to many of the risks of natural disasters and other localized outrages.
  • This type of service can also fall into Storage as a Service, but from the end-user interaction perspective, it is a typicall SaaS.


- backup can be scheduled

- it automatically detects the change of the folders and files and backup the most recent version

- all files are encrypted.

- It can backup buisness applications such as SQL and Exchanges

- Data can be restored through the web, as a Mozy virtual drive on Windows, or via ordering a DVD restore.



- Is not a service running on cloud.

- It can backup data to disk, tape, and Amazon S3. The user can specify hosts, paths, and backup destination at a central console.

industry specific saas
Industry Specific SaaS
  • Healthcare
  • Transportation
  • Logistics
case study
Case Study
  • Microstrategy Cloud

Copy from


MicroStrategy Cloud Enterprise: PaaS

An integration of

- Infrastructure

- BI software stack

(data warehouse, ETL, BI)

- Security

for developing and deploying large-scale BI, social, mobile intelligence applications.


MicroStrategy Cloud Enterprise is architected for processing large volumes of data in a highly concurrent manner.

  • The platform software stack partners including: informatica, ParAccel, and Teradata

MicroStrategy Personal offers BI software as a service that allws users to upload, visualize, and share data through cloud.