Delivering the Future Cohort 8

1. Delivering the Future Cohort 8

2. I hope to share: • Learning from personal stories • Leadership behaviour change tool • Learning from the process

3. The Challenge Moment of Clarity Personal Stories

4. “Just Another Day”

7. “Just Another Day”

8. Background National Strategy--Delivering Quality Through Leadership (2009) Work with partners to drive cultural change in support of the delivery of high quality services Commitment to improve culture Culture integral to service development

9. Evidence Francis Report Recommendations (2013) NHS Scotland Quality Strategy (2012) 20:20 VISION IHI Website/Kings Fund Person Centred Leadership Leadership Framework

11. Developing a Tool Simple and practical To demonstrate leadership To influence our own behaviour To enable personal reflection To enable self assessment To monitor and measure

12. The Tool--VOICES V    Visible O   Open I   Individual Accountability/Improvement C  Care and Compassion E   Encourage and Enable/Ensure focus S   Safe culture

13. Measurement 1= standard not achieved at all/very little evidence of improvement 2= standard minimally achieved/fair amount of improvement 3= standard partly achieved/good level of improvement 4= standard mostly achieved/very good level of improvement 5= standard fully achieved/excellent level of improvement

15. Improvement Run Chart Insert details…

17. V • Visible—am I visible? • To listen, keep up to date, understand…and to show that I understand • Have I engaged with colleagues/patients/service users personally on a one to one basis? • Have I personally involved colleagues/patients/service users in decision making? • Am I accessible to colleagues/patients/service users ? • (e-mails)

18. Visible

19. 0 • Am I Open and Transparent • Personal Governance • Have I been honest in my dealings with others? • Have I been open with others and shared information appropriately? • Am I open with myself? • “Talk to people not about them” • Am I open to change/opportunity?

21. I • Individual Accountability & Improvement • Do I demonstrate Individual accountability and a focus on Improvement? • Have I focused on areas requiring improvement? • Do I consistently do what I say I will do? •  “The answers are in the room” • “Make it easy for people to do a good job” • Individual Needs

22. Individuals

23. C Care/Compassion • Am I consistently caring and compassionate? • Patients • Colleagues • Do I treat  all colleagues/patients/ • service users with respect? • Do I care about how others are feeling? • Do I spend time discussing the concerns of others? • Do I show that I care, and that I am human? • Am I Consistent

24. E • Encourage and Enable • Do I encourage and enable others? • Do I help others to achieve their best at work? • Do I encourage staff to take personal responsibility at work? • Ensure focus – patient Experience “bend the rules” • Ensure clarity

26. S • Safe Culture  - do I promote safe for all? • Do I promote a no blame, learning culture at work? • Do I encourage others to focus on safe working practises? • Sensitively and Skilfully challenge inappropriate behaviour • Zero tolerance • Debriefing

27. I hope to share: • Learning from a personal story • Leadership tool • Learning from the Process

28. Delivering the Future Cohort 8