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ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM

ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM. Mark Rogers, Director Information Policy and IT Security, IP Australia. Where did KM Come From. People Management. Quality Management. Information Management. Knowledge Management. Economics Sociology Psychology.

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ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM

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  1. ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM Mark Rogers, Director Information Policy and IT Security, IP Australia

  2. Where did KM Come From People Management Quality Management Information Management Knowledge Management • Economics • Sociology • Psychology From: L.Prusak, IBM Systems Journal Vol. 40, No4, 2001

  3. ASHENa Sense-making Model Explicit, thing Artifacts Skills Heuristics Experience Natural Talent Databases, books, manuals, records ... Measured -quality, time etc Rules of thumb , self awareness Hard to manage ... cf apprentices What you recruit for ? Tacit, how From: David Snowden - KM Masterclass 2001

  4. Records & RK Systems • ISO 15489 • Government /NAA Requirements • Authenticity, Reliability, Integrity, Useability • Information in a context

  5. Challenges • Technical • Information access • Information durability • Discoverability • Information Quality

  6. Challenges • Cultural • Understanding your culture • Knowledge hoarding/ tribalism • Security Vs Sharing • WIIFM?

  7. RK Behaviours - Some Data

  8. RK Behaviours - Some Data • Most Likely to Create/Use Records • Employees -4-10 yrs experience • Least Likely to Create/Use Records • Contractors

  9. RK Behaviours - Some Data

  10. Changing Behaviours • Framework - link to strategic direction • Strategy, principles • Link outcomes & individual performance and development • Communicate • Monitor & Review • Metrics/Indicators (with care)

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