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HANDOUT NO 1 4. & EMOTIONAL QUOTIENT. HAMZAH DENNY SUBAGYO 0857.30.11.55.22. TUJUAN PEMBELAJARAN. SETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT :. Achieving Success Through Effective Business Communication. Effective Communication. Quicker problem solving Stronger decision making

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slide1

HANDOUT NO 14

& EMOTIONAL

QUOTIENT

HAMZAH DENNY SUBAGYO

0857.30.11.55.22

tujuan pembelajaran
TUJUAN PEMBELAJARAN

SETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT :

achieving success through effective business communication

Achieving Success Through Effective Business Communication

Excellence in Business Communication, 7e

effective communication
Effective Communication
  • Quicker problem solving
  • Stronger decision making
  • Increased productivity
  • Steadier work flow

Excellence in Business Communication, 7e

effective communication1
Effective Communication
  • Stronger business relationships
  • Clearer promotional materials
  • Enhanced professional image
  • Improved stakeholder response

Excellence in Business Communication, 7e

what employers expect
What Employers Expect
  • Organizing ideas and information
  • Presenting coherently and persuasively
  • Listening effectively
  • Communicating with diverse people

Excellence in Business Communication, 7e

what employers expect1
What Employers Expect
  • Using communication technology
  • Mastering high-quality speaking and writing
  • Practicing business etiquette
  • Communicating ethically

Excellence in Business Communication, 7e

characteristics of effective communication
Characteristics of Effective Communication
  • Provide practical information
  • Give facts rather than impressions
  • Clarify and condense information
  • State precise responsibilities
  • Persuade and make recommendations

Excellence in Business Communication, 7e

communication in organizational settings
Communication in Organizational Settings
  • Internal
    • Formal
    • Informal
  • External
    • Formal
    • Informal

Excellence in Business Communication, 7e

internal communication
Internal Communication
  • Official structure
    • Formal chain of command
    • Up, down, across formal power lines
  • The grapevine
    • Informal networking
    • Unofficial lines of power

Excellence in Business Communication, 7e

external communication
External Communication
  • Formal contacts
    • Marketing
    • Public relations
  • Informal contacts
    • Employees
    • Managers

Excellence in Business Communication, 7e

the communication process
The Communication Process
  • Sender has an idea
  • Sender encodes the idea
  • Sender transmits the message
  • Receiver gets the message
  • Receiver decodes the message
  • Receiver sends feedback

Excellence in Business Communication, 7e

why is business communication unique
Why Is Business Communication Unique?
  • Globalization and diversity
  • Information value
  • Pervasiveness of technology
  • Reliance on teamwork
  • New corporate structures
  • Communication barriers

Excellence in Business Communication, 7e

globalization and workforce diversity
Globalization and Workforce Diversity
  • Products and markets
  • Business partnerships
  • Employees and executives

Excellence in Business Communication, 7e

increasing value of business information
Increasing Value of Business Information
  • Knowledge workers
    • Competitive insights
    • Customer needs
    • Regulations and guidelines

Excellence in Business Communication, 7e

pervasive technology
Pervasive Technology
  • Enhancing communication
  • Using technology wisely
  • Maintaining your skills

Excellence in Business Communication, 7e

evolving organizations
Evolving Organizations
  • Tall structures
  • Flatter structures
  • Flexible structures
  • Corporate cultures

Excellence in Business Communication, 7e

reliance on teamwork
Reliance on Teamwork
  • Employee satisfaction
  • Overall flexibility
  • Responsiveness to competition

Excellence in Business Communication, 7e

communication barriers
Communication Barriers
  • Perception and language
  • Restrictive environments
  • Distractions
  • Deceptive tactics
  • Information overload

Excellence in Business Communication, 7e

effective communication2
Effective Communication
  • Minimize distractions
  • Consider the audience
  • Improve your skills
  • Give and get feedback
  • Apply business etiquette

Excellence in Business Communication, 7e

using business communication technology
Using Business Communication Technology
  • Maintaining perspective
  • Improving productivity
  • Reconnecting with people

Excellence in Business Communication, 7e

observing business communication ethics
Observing Business Communication Ethics
  • Unethical practices
    • Plagiarism
    • Selective misquoting
    • Misinterpreting numbers
    • Distorting visuals

Excellence in Business Communication, 7e

making business choices
Making Business Choices
  • Ethical dilemma
    • Stakeholders
      • Conflicting loyalties
      • Difficult tradeoffs
  • Ethical lapse
    • Business pressures
      • Illegal choices
      • Unethical choices

Excellence in Business Communication, 7e

ensuring ethical communication
Ensuring Ethical Communication
  • Individual employees
  • Company leadership
  • Policies and procedures

Excellence in Business Communication, 7e

communication climate
Communication Climate
  • Modify organizational structure
  • Facilitate feedback

Excellence in Business Communication, 7e

ethical communication
Ethical Communication
  • Recognize ethical choices
  • Make ethical choices
  • Motivate ethical choices

Excellence in Business Communication, 7e

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