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HANDOUT NO 1 4. & EMOTIONAL QUOTIENT. HAMZAH DENNY SUBAGYO 0857.30.11.55.22. TUJUAN PEMBELAJARAN. SETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT :. Achieving Success Through Effective Business Communication. Effective Communication. Quicker problem solving Stronger decision making

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HANDOUT NO 14

& EMOTIONAL

QUOTIENT

HAMZAH DENNY SUBAGYO

0857.30.11.55.22


Tujuan pembelajaran
TUJUAN PEMBELAJARAN

SETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT :


Achieving success through effective business communication

Achieving Success Through Effective Business Communication

Excellence in Business Communication, 7e


Effective communication
Effective Communication

  • Quicker problem solving

  • Stronger decision making

  • Increased productivity

  • Steadier work flow

Excellence in Business Communication, 7e


Effective communication1
Effective Communication

  • Stronger business relationships

  • Clearer promotional materials

  • Enhanced professional image

  • Improved stakeholder response

Excellence in Business Communication, 7e


What employers expect
What Employers Expect

  • Organizing ideas and information

  • Presenting coherently and persuasively

  • Listening effectively

  • Communicating with diverse people

Excellence in Business Communication, 7e


What employers expect1
What Employers Expect

  • Using communication technology

  • Mastering high-quality speaking and writing

  • Practicing business etiquette

  • Communicating ethically

Excellence in Business Communication, 7e


Characteristics of effective communication
Characteristics of Effective Communication

  • Provide practical information

  • Give facts rather than impressions

  • Clarify and condense information

  • State precise responsibilities

  • Persuade and make recommendations

Excellence in Business Communication, 7e


Communication in organizational settings
Communication in Organizational Settings

  • Internal

    • Formal

    • Informal

  • External

    • Formal

    • Informal

Excellence in Business Communication, 7e


Internal communication
Internal Communication

  • Official structure

    • Formal chain of command

    • Up, down, across formal power lines

  • The grapevine

    • Informal networking

    • Unofficial lines of power

Excellence in Business Communication, 7e


External communication
External Communication

  • Formal contacts

    • Marketing

    • Public relations

  • Informal contacts

    • Employees

    • Managers

Excellence in Business Communication, 7e


The communication process
The Communication Process

  • Sender has an idea

  • Sender encodes the idea

  • Sender transmits the message

  • Receiver gets the message

  • Receiver decodes the message

  • Receiver sends feedback

Excellence in Business Communication, 7e


Why is business communication unique
Why Is Business Communication Unique?

  • Globalization and diversity

  • Information value

  • Pervasiveness of technology

  • Reliance on teamwork

  • New corporate structures

  • Communication barriers

Excellence in Business Communication, 7e


Globalization and workforce diversity
Globalization and Workforce Diversity

  • Products and markets

  • Business partnerships

  • Employees and executives

Excellence in Business Communication, 7e


Increasing value of business information
Increasing Value of Business Information

  • Knowledge workers

    • Competitive insights

    • Customer needs

    • Regulations and guidelines

Excellence in Business Communication, 7e


Pervasive technology
Pervasive Technology

  • Enhancing communication

  • Using technology wisely

  • Maintaining your skills

Excellence in Business Communication, 7e


Evolving organizations
Evolving Organizations

  • Tall structures

  • Flatter structures

  • Flexible structures

  • Corporate cultures

Excellence in Business Communication, 7e


Reliance on teamwork
Reliance on Teamwork

  • Employee satisfaction

  • Overall flexibility

  • Responsiveness to competition

Excellence in Business Communication, 7e


Communication barriers
Communication Barriers

  • Perception and language

  • Restrictive environments

  • Distractions

  • Deceptive tactics

  • Information overload

Excellence in Business Communication, 7e


Effective communication2
Effective Communication

  • Minimize distractions

  • Consider the audience

  • Improve your skills

  • Give and get feedback

  • Apply business etiquette

Excellence in Business Communication, 7e


Using business communication technology
Using Business Communication Technology

  • Maintaining perspective

  • Improving productivity

  • Reconnecting with people

Excellence in Business Communication, 7e


Observing business communication ethics
Observing Business Communication Ethics

  • Unethical practices

    • Plagiarism

    • Selective misquoting

    • Misinterpreting numbers

    • Distorting visuals

Excellence in Business Communication, 7e


Making business choices
Making Business Choices

  • Ethical dilemma

    • Stakeholders

      • Conflicting loyalties

      • Difficult tradeoffs

  • Ethical lapse

    • Business pressures

      • Illegal choices

      • Unethical choices

Excellence in Business Communication, 7e


Ensuring ethical communication
Ensuring Ethical Communication

  • Individual employees

  • Company leadership

  • Policies and procedures

Excellence in Business Communication, 7e


Communication climate
Communication Climate

  • Modify organizational structure

  • Facilitate feedback

Excellence in Business Communication, 7e


Ethical communication
Ethical Communication

  • Recognize ethical choices

  • Make ethical choices

  • Motivate ethical choices

Excellence in Business Communication, 7e


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