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Anita Douglas, National Manager HR, Risk and Compliance, Toll Linehaul and Fleet Services

Driving heavy vehicle safety through technology: challenges, results and lessons learned at Toll Group: the Driver Excellence Program at Toll Linehaul and Fleet Services. Anita Douglas, National Manager HR, Risk and Compliance, Toll Linehaul and Fleet Services. Toll Linehaul & Fleet Services.

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Anita Douglas, National Manager HR, Risk and Compliance, Toll Linehaul and Fleet Services

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  1. Driving heavy vehicle safety through technology: challenges, results and lessons learned at Toll Group: the Driver Excellence Program at Toll Linehaul and Fleet Services Anita Douglas, National Manager HR, Risk and Compliance, Toll Linehaul and Fleet Services

  2. Toll Linehaul & Fleet Services

  3. On Road Safety Risks

  4. Rollover – 40 km South of Narrabri, NSW29 June 2012 Main Contributor - Fatigue Toll driver fell asleep and wandering onto the left hand side of the road edge. • Details • Driver overcorrected causing the vehicle to travel across the oncoming lane and roll onto its side. Driver • Sustained minor injuries. • Extensive driving experience. • Equipment Damage • Complete loss of PM, trailers and freight.

  5. Concentration & Distraction • Conservatively linehaul driver will be undertaking actual driving for • 31200 sec per trip • 187200 sec per week • 804960 sec per month • 4-8 seconds (0.02% per trip) of concentration lapses can have catastrophic consequences

  6. Rollover – Great Northern Highway, Cue WA20 October 2013 Main Contributor – Concentration Toll driver lost concentration • Details • Driver noticed that he had drifted to the centre line and overcorrected Damage • Driver did not sustain injury • PM and A trailer were not damaged • Complete loss of trailers 2 & 3 and freight

  7. Rollover – Great Northern Highway, Mt Magnet WA25 October 2013 Main Contributor – Distraction Driver distraction – retrieving his boots • Details • Driver noticed that he had completely crossed the road and was in the incorrect lane. Driver over engineered the correction. Damage • Complete loss of third trailer and freight.

  8. TLFS Goals • Shift from a compliance focus to one of safety • Turning data into information • GPS data • Camera footage • Live monitoring and alerts • Use of intervention technology • Identifying trends and utilising available resources • Training facilities • Simulators • Driver experience

  9. Linehaul Driver Training Requirements

  10. Toll Linehaul – Key Challenges with Drivers • National network with remote workforce • Equipping drivers with a broad suite of skills and, once acquired, maintaining those skills • Working with the strength of driver habits and implementing sensible change practices • Experience vs technology

  11. So what did we do? • Analysed the data to identify what it was telling us • Created driver profiles • Speed data • Harsh Braking • Sweet spot driving • Rev’s • Fuel consumption per km (like with like) • Developed and delivered our ‘Driver excellence program’ • Profile – context and relevance for the drivers • Face to face – introduction of theory • Simulator – opportunity to practice

  12. Turning data into information

  13. Driver Excellence Program • Introducing driver strategy concept SPOT • S canning • P redicting • O ptions • T aking action • Using blended training solutions face to face, simulator and coaching against real data and outcomes

  14. Training Centre On road simulators • Replicate on road conditions • Replicate incidents and/or accidents • New driver reviews • Maintaining skill currency • Upskilling driving techniques

  15. Achievements – Motor Vehicles • Motor vehicle incidents reduced by half over a two year period • left lane collision reduction • reduction in at fault incidents • reduction in incidentseverity

  16. Achievements - Drivers • Positive change in driving data • speed events • harsh braking incidents • positive trends in fuel consumption • Cultural shift • benefits of coaching and benchmarks • upskilling is not a punishment

  17. Lessons Learnt • Melbourne based centre vs National network and remote workforce • Positive trends are a blended approach • Upskilling forms a part • Equipment technology • Not all gaps are related to training

  18. Next Steps • Increase the capacity to deliver material locally • Mobilise the simulators • Leverage of the One Toll shift • Working with other BU • Working with recruitment • Continue to work with suppliers on technology solutions

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