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Consumer complaints. Resolving differences between buyers and sellers. If you are dissatisfied with your purchase; you need to keep the following items: Copy of receipts Names of people you spoke to Dates of attempted repairs Copies of letters you write Fees you had to pay.

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Resolving differences between buyers and sellers
Resolving differences between buyers and sellers

If you are dissatisfied with your purchase; you need to keep the following items:

  • Copy of receipts

  • Names of people you spoke to

  • Dates of attempted repairs

  • Copies of letters you write

  • Fees you had to pay


5 ways to resolve complaints
5 Ways to resolve complaints

  • Return to the place of purchase

  • Contact company headquarters

    • Check with the consumers resources handbook or internet to get their address

  • Consumer agency assistance

  • Dispute Resolution

    • Mediation – The attempt by a neutral third party to resolve a conflict between a customer and a business through negotiation

    • Arbitration – a process whereby a conflict between a customer and a business is resolved by an impartial third party.


  • Legal options for consumers
    Legal Options for Consumers

    • Small Claims Court

      • A court that deals with legal disputes that involve amounts below a certain limit.

      • Amounts vary by state ($500-$10,000)

      • Cases usually does not involve lawyers or jurors

      • Judges decision is final

    • Class Action Suit

      • A legal action on the behalf of all the people who have suffered the same injustice.



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