Leadership communication for the pocc essential skills for dealing successfully with anyone
This presentation is the property of its rightful owner.
Sponsored Links
1 / 27

Leadership Communication for the POCC: Essential Skills for Dealing Successfully with Anyone PowerPoint PPT Presentation


  • 96 Views
  • Uploaded on
  • Presentation posted in: General

Leadership Communication for the POCC: Essential Skills for Dealing Successfully with Anyone. Presented by Rick Import ESI, Charlottesville, VA. 11:00am-12:00pm……… 12:00-1:00pm…………… 1:00-2:00pm……………. Understand First Lunch Be Understood. Agenda. Attention to detail Efficient

Download Presentation

Leadership Communication for the POCC: Essential Skills for Dealing Successfully with Anyone

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Leadership communication for the pocc essential skills for dealing successfully with anyone

Leadership Communication for the POCC:Essential Skills for Dealing Successfully with Anyone

Presented by Rick Import

ESI, Charlottesville, VA


Agenda

11:00am-12:00pm………

12:00-1:00pm……………

1:00-2:00pm……………..

Understand First

Lunch

Be Understood

Agenda


Pocc profile rick s perception

Attention to detail

Efficient

Organized

Time efficient

High standards

High expectations

Wears lots of hats

Wicked Awesome

POCC Profile: Rick’s Perception


Today s goals

Professional Side

Reduced conflict and stress

Increase accuracy

Consistent operator compliance

Results without demanding

Faster solutions to challenges

Develop people who want to help

Personal Side

Reduced conflict and stress

More willing compromise

More understanding

More open frank discussions

Today’s Goals


One way vs two way communication

Quicker

Easier on the deliverer

Harder on the recipient

Results in less precise results

Takes more time

Harder for the deliverer

Easier on the recipient

Results in much more precise results

One-way vs. Two-way communication


Our impressions

Our Impressions

  • Based on our life’s experiences

  • No two people with the same experiences

  • We have different impressions of the same exact thing

  • Impressions are based on our own perspectives


Communication land mines

Communication land mines

  • When we make judgments too soon

  • When we advise without knowing their perspective

  • When we try to change someone’s perspective


Communication 101

Communication 101

Listen without judging


How we respond

How we respond

  • We Evaluate: Agree or disagree

  • We Probe: Ask questions …from our own perspective

  • We Advise: Also from our own perspective

  • We Interpret: Figure out people’s motives and behavior - also from our perspective


Types of listening

Types of Listening

Pretending

Scene: Husband is reading paper at table, facing

away from doorway. Wife steps into doorway.

………………

Wife: Honey, does this dress make me look fat?

Husband (Keeps reading): You betcha.

Announcer: In the time it takes to pull out the

sleep-sofa, you can get a free auto insurance

quote from Geico.


Types of listening1

Types of Listening

Selective Listening

…………..

Husband and wife in car.

Wife: While I work on the invitations, can you

Pick up 400 pounds of sugar, 76 bulbs of garlic,

and a couple of gallons of Pepto Bismol? Oh,

and get some chips and stuff for the game tonight.

Husband: What time’s the game?


Types of listening2

Types of Listening

Attentive Listening

Young married couple in restaurant…………

Wife: I got a lot done today, honey. I interviewed three

pediatricians, put in for a leave in 9 months, and cleaned

out the entire study. Honey, do you know what I’m

saying?

Husband, staring into her eyes: Yeah. You interviewed

three pediatricians, put in for a leave in 9 months, and

cleaned out the entire study. You did get a lot done.

Can you pass the salt?


Types of listening3

Types of Listening

Reloading:

Instead of listening, we’re thinking

about what we’re going to say.


Types of listening4

Types of Listening

Active Listening: Four phases

  • Repeat the content

    • Least effective, but gets you to listen.

  • Rephrase the content

    • You’re thinking about what they’ve said. They know you’re listening

  • Reflect feeling

    • Right brain kicks in. Shows concern

  • Rephrase the content and reflect feeling

    • You’re sincerity shows, barriers disappear


  • Active listening

    Active Listening

    • Mary’s Keys to successful communication

      • She showed she was engaged immediately

      • She didn’t judge – verbally or non-verbally. This is absolutely essential.

      • She didn’t respond from her perspective. This is all about Barbara.

      • She gave Barbara total freedom to speak her heart.


    Understand first then be understood

    Understand first, then be understood.


    Lunch practice suggestions

    For participants who have identified

    communication issues:

    If you could resolve the issue, what would be the ultimate goal?

    How could the goal benefit the other person?

    Form Groups of three

    Designate on person who will speakto the other two

    Lunch: Practice suggestions


    I m not angry

    I’m not angry


    Hold on a second

    Hold on a second.


    Bodyspeak

    Bodyspeak

    • Introductions

    • Credibility

    • The smile

    • Deep Breath

    • Eyes and you’s


    Your words

    Your Words

    • Not what you say

    • Lead with “You”

    • “Ummm, like wow”

    • The end is near

    • Sow some seeds for tomorrow’s communication


    Understand first then be understood1

    Understand first, then be understood.


    Questions

    Questions?


  • Login