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No.1. Dennis Livy Linda Shine Emily Daniel. OUTLINE. Introduction to Wegmans. Human resource Department. Meat Department. Produce Department. Departments of Wegmans. Ordering Department. Quality Department. Inventory Department. Differentiation strategy.

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Dennis Livy Linda Shine Emily Daniel

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No.1

Dennis

Livy

Linda

Shine

Emily

Daniel


OUTLINE

Introduction to Wegmans

Human resource Department

Meat

Department

Produce

Department

Departments of Wegmans

Ordering Department

Quality

Department

Inventory Department

Differentiation strategy

Questions about this case


1.Introduction to Wegmans


1.Introduction to Wegmans

  • 100,000 square feet

  • 25 to 30 checkout lanes

  • 500 to 600 employees


1.Introduction to Wegmans

  • fresh production, breads and other baked goods, fresh seafood, meat, deli and imported cheeses, international food, flower shop and household goods.


1.Introduction to Wegmans

NIELSEN STUDY / 2012


2.Departments of Wegmans

Produce

Department

Human resource Department

Meat

Department

Quality

Department

Inventory Department

Ordering Department


-Produce Department


-Meat Department


-Inventory Department


-Human resource Department


-Quality Department


-Ordering Department


3.Differentiation strategy

Meals-to-go

Food experts

Information

kiosks

Delicious and healthy eating, healthy living


-Meals-to-go

Meals-to-go has also attracted the attention of many consumers.

You can even call ahead ordering and pay the bill, and then, parking in the designated area, someone would send the meals to you there.


- Delicious and healthy eating, healthy living

  • A "home meal replacement" concept, that is providing consumers with healthy and delicious prepared foods.

  • Health experience card


-Information kiosks

  • From the summer of 2010, customer can enjoy a more comprehensive food information services in Wegmans.

All information about this product.


-Food experts

  • Wegmans also has "food expert", they arrange some food experts in the stores.

  • They can teach customer how to do a delicious and healthy meal.


4.Questions about this case


Q1: How do customers judge the quality of a supermarket?

Financial

-3 billion annual sales

-invest $ 7,000 to train each new employee

  • Customer satisfaction

  • - good product quality

  • -replacement or refund

  • food expert

  • good interaction

  • -Information kiosks


Q1: How do customers judge the quality of a supermarket?

Learning and growth

-Well trained employee

-meat university

-Willing to spend money on training employees

Internal processes

-provide a good purchasing

environment

- produce system

-inventory & ordering

management


Q2: Indicate how and why each of these factors is important to the successful operation of a supermarket

Forecasting

Location

Inventory management

Layout of the store

Scheduling

Customer

satisfaction

Capacity planning


6

7

5

Inventory management

Forecasting

Scheduling

2

Layout of

the store

Supplier

Supplier

Supplier

Supplier

1

Customer

satisfaction

4

3

Capacity

planning

Location


Q3: What are some of the ways Wegmans use technology to gain an edge over its competition?


Operations

Management

We are No.1


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