1 / 10

Management Skills (Day 1) Workshop << Trainer’s Name>>

Management Skills (Day 1) Workshop << Trainer’s Name>>. LEADERSHIP & MANAGEMENT. Leader - “Where are we going?” Have a Vision of where they want to be and can communicate it Are inspirational - people follow them willingly Manager - “How do we get there? What do we need?”

ronda
Download Presentation

Management Skills (Day 1) Workshop << Trainer’s Name>>

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Management Skills (Day 1) Workshop <<Trainer’s Name>>

  2. LEADERSHIP & MANAGEMENT

  3. Leader - “Where are we going?” • Have a Vision of where they want to be and can communicate it • Are inspirational - people follow them willingly • Manager - “How do we get there? What do we need?” • Achieve their objectives by using the available resources effectively - including their people Management & Leadership?

  4. What do the world’s top tennis players, golfers and athletes all have in common? Answer - They all have a coach - But why? • To build on their successes • To sharpen their skills • To plan tactics for forthcoming events • To stay on top in a very competitive world “Excellence is never an accident” A Question?

  5. A wheel spins slowly to a stop. Beside it, two bodies slumped on the ground. A small crowd is gathering as uniformed figure crouches over to inspect the bodies. What has happened? Question Detective

  6. OBJECTIVE SETTING

  7. Example 1: To improve telephone manner • Example 2: To answer telephone promptly • Example 3: To answer telephone promptly within 3 rings, each and every time. Features of Good Objectives

  8. Achievable – What barriers in their mind to achieving it? “How do you feel about what we’ve just talked about?” • Realistic - How realistic is this objective? Is it the most urgent and important at this moment in time? What else is on their plate? • Timed- Do they know when you plan to review? Objectives

  9. Involves entrusting another person with a task/project (responsibility) for which the delegator remains accountable Delegation

  10. Example • Effect • Change Feedback - The HOW

More Related