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Government-to-Government (G2G) Partnerships

Government-to-Government (G2G) Partnerships . Profitable Shared Services: Inglewood Citation Management Services Los Angeles Technology Forum December 3, 2007. Presented By: Michael D. Falkow, PMP. Introduction. Primary Role: Director, Information Technology & Communications (ITC)

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Government-to-Government (G2G) Partnerships

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  1. Government-to-Government (G2G) Partnerships Profitable Shared Services: Inglewood Citation Management Services Los Angeles Technology Forum December 3, 2007 Presented By: Michael D. Falkow, PMP

  2. Introduction • Primary Role: Director, Information Technology & Communications (ITC) • Recently appointed by City Council to Acting Assistant City Administrator • Left private sector 4½ years ago to join the City of Inglewood • Areas of responsibility/expertise: • Finance, Budget, Purchasing, Human Resources, Library, and ITC • Enterprise Project Management • Systems Analysis, Implementation, and Process Automation • Document Imaging and Records Management • BS & MS in Computer Science • Served as part-time faculty for 3 years with University of Phoenix • Project Management Professional® (PMP) • Certified Document Imaging Architech™ (CDIA+)

  3. The City of Inglewood • Full-service City of 125,000 residents • Located near LAX • 14 Operating Departments • 1,000+ staff (including PD) • Incorporated in 1908 (February 14th is our Centennial!) • City’s Internet Site www.cityofinglewood.org

  4. Today’s Presentation • What are common factors among government agencies that should be considered? • How can IT Departments facilitate G2G partnerships? • Pitfalls and issues to avoid in G2G enterprises • Examples of successful G2G partnerships • Inglewood Citation Management Services Case Study • Questions/Answers

  5. Common Factors in Local Government • Lack of resources • Difficulty in attracting/retaining top talent* • High demand for services • Political decisions by elected officials • Highly active citizens groups * Especially in IT!

  6. Common Factors in Local Government • We all have systems and/or solutions for these: • Finance, Budget, and Purchasing • Public Works/GIS • Human Resources/Personnel • PD/Fire Computer Aided Dispatch & Records Management • Building Permits • Parking: meters, citation processing, collections • Parks & Recreation • City Attorney/Legal • City Clerk: records management, agenda publication, agreements/resolutions/ordinances • Housing

  7. How IT Departments Can Help • Look for agencies with similar regulations • City, County, State • Find organizations open to cost/responsibility sharing • Look to larger organizations with more experience to take the lead • Look for opportunities to purchase a packaged system or outsource to a hosted system • Public/Private collaborative endeavors • Form steering committees

  8. How IT Departments Can Help • Look for long-term commitments w/ agencies and partners ($) • Build on the platform of staff and experience of the lead agency • Expect G2G partners to influence business processes • Establish safeguards for security and backup • Establish policies on cost recovery and liability • Obtain executive management sponsorship and approval • Establish political support

  9. Pitfalls & Issues to Avoid • Budget pressures on the lead agency get in the way of doing the job right • Larger client agencies leverage their clout to get their way and receive special attention • Agencies change management and decide to go a different direction and reduce/eliminate participation • Private sector companies do not like the loss of individual opportunities

  10. Pitfalls & Issues to Avoid • G2G clients don’t keep up their end of responsibility in terms of staffing, training, and cooperation • Need to consider capital requirements for facilities, equipment, software, and staff to prevent them from becoming problems in the future • Agencies need to participate in policy and direction of organization

  11. Successful G2G Partnerships • City of Inglewood Citation Management Services • Services 80 client agencies around the state including DFW • CAD and Records Management Services • South Bay Law Enforcement Consortium • Shared Public Safety Communications Centers • LA and Orange Counties • Police and Sherriff Services • Brea PD services Placentia and Yorba Linda

  12. Successful G2G Partnerships • Fire • Orange County Fire Authority • County of Los Angeles Fire Department • County Records • Riverside County – Clerk’s marriage license system:25 counties shared system source code

  13. ICMS Powered By Duncan • Case Study

  14. How to Reach Me! By e-mail (Michael D. Falkow):mfalkow@cityofinglewood.org By Telephone: 310.412.8751 By Fax: 310.412.5591 By Mail: ITC Department One Manchester Blvd. Inglewood, California 90301

  15. Questions?

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