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WELCOME!. Meiho Institute of Technology 11 th December 2006. KNOWLEDGE MANAGEMENT RESEARCH SEMINAR. A little bit about me ……. Academic & Professional background: BSc MBA DBA ADipC EurIng CEng MCMI MILT FCIOB FICE FRSA

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Welcome

WELCOME!

Meiho Institute of Technology

11th December 2006

KNOWLEDGE MANAGEMENT

RESEARCH SEMINAR


A little bit about me
A little bit about me ……

  • Academic & Professional background: BSc MBA DBA ADipC EurIng CEng MCMI MILT FCIOB FICE FRSA

  • International KM expert – working closely with United Nations, Astra Zeneca, Unilever etc

  • Published first integrated book on Knowledge Management

  • Senior Lecturer in Knowledge Management

  • Trustee of the Joseph Rowntree Foundation

  • Love playing the saxophone and enjoy the pub.







Success failure what drives ol
SUCCESS & FAILURE: WHAT DRIVES OL?


Organising knowledge ontology taxonomy
ORGANISING KNOWLEDGE: ONTOLOGY & TAXONOMY


Capturing knowledge
CAPTURING KNOWLEDGE

  • Cognitive mapping tools such as oval mapping

  • Information retrieval tools – desire for precision and recall

  • Search engines

  • Personalisation tools


Evaluating knowledge
EVALUATING KNOWLEDGE

  • Case based reasoning

  • OLAP

  • Datamining


Sharing knowledge
SHARING KNOWLEDGE

  • Internet, Intranet, Extranet and E-mail

  • Groupware tools

  • Text based conferencing

  • Yellow Pages

  • Computer based training/e-learning

  • Security


Storing knowledge data warehouse
STORING KNOWLEDGE:Data Warehouse

  • Database with query and reporting tools

  • Stores current and historical data from internal and external sources

  • Data mart – subset of data warehouse which contains summarized or highly focused data for certain users


Presenting knowledge visualisation
PRESENTING KNOWLEDGE:Visualisation

  • Modelling – way of representing objects e.g. journal covers, weather maps, flows of citations

  • Rendering – makes computer generated image look like photograph e.g texture mapping

  • Virtual reality









Moving beyond tacit and explicit distinctions a realist theory of organisational knowledge

Moving beyond tacit and explicit distinctions : A realist theory of organisational knowledge

Working Paper


Introduction
Introduction theory of organisational knowledge

  • Knowledge and competitive success

  • Economic role to promote innovation

  • RBV to KBV of firm

  • Is knowledge a football?

  • Is knowledge an ongoing social accomplishment?


Gilbert ryle 1949
Gilbert Ryle (1949) theory of organisational knowledge

  • Tacit (knowing how) & Explicit (knowing what)

  • Polanyi(1967) – continuum

  • Nonaka (1994) – neat conversion processes from one form to another: socialization, combination, externalization and internalization

  • All-encompassing but little revealing concept

  • Logical behaviourist perspective


What s your philosophy functionalism or idealism
What’s your philosophy? Functionalism or Idealism? theory of organisational knowledge

  • Naturalism debate ignoring social relations

  • Closed rather than open systems

  • Any universal laws or theories?

  • Idealists assert reality constituted by our perceptions

  • Reality answerable to our representations rather independent reality

  • No scope for causal explanation only meanings


Fancy postmodernism or feminism
Fancy postmodernism or feminism? theory of organisational knowledge

  • Postmodernists emphasise diversity of world, plurality of perspectives

  • Knowledge divided into discrete systems of thought

  • Invoke problem of incommensurability

  • ‘Situated knowledge’ in terms of power relations forwarded by feminists

  • Problems of white, western, heterosexual male in research

  • Certain positions are advantageous over others

  • Research by white males as distorted but not black women?


What s your philosophy of knowledge realism
What’s your philosophy of knowledge? Realism? theory of organisational knowledge

  • Real world exists independent of us

  • Seek to penetrate surface phenomena to reveal mechanisms and structures

  • Explanation is not ‘billiard-ball’ but identifying mechanisms and structures

  • Theory is conceptualisation

  • Observations are theory laden

  • Critical theory


Problems with ryle

All mental states are ignored theory of organisational knowledge

Consciousness reduced to behaviour or disposition to behaviour

Problem you may be in pain but refuse to show behaviour linked to it

Pretend to be in pain?

Purely look at surface level behaviours

Problems with Ryle!


Realist theory of organizational knowledge
Realist Theory of Organizational Knowledge theory of organisational knowledge


Consciousness
Consciousness theory of organisational knowledge

  • Consciousness primary character of mind

  • Inner, subjective, first-person ontology

  • Experiences in the present

  • Collective consciousness not Hegelian spirit but shared meanings and representations through social interactions in context of power relations and culture

  • Cognitive, relational and cultural

  • Social Capital


Intentionality
Intentionality theory of organisational knowledge

  • Mental process that represents objects, events and states in the world

  • Can be conscious, unconscious, semi-conscious in terms of hopes, desires, beliefs, fears.

  • Intention leads to action in locus of control

  • Some intentions go unrealised


Organizational memory
Organizational Memory theory of organisational knowledge

  • Past experiences stored in organizational memory influences consciousness

  • Foucault’s genealogy

  • Absorptive capacity linked to past experience

  • Remembering and forgetting

  • Unlearning

  • Organizational & Human Capital


Spark organisational routines sensemaking
Spark: Organisational Routines & Sensemaking theory of organisational knowledge

  • Gunpowder analogy

  • Dispersed knowledge in organisations

  • Allow coordination and integration

  • Allow improvisation

  • Dynamic capabilities in volatile environments

  • Create plausible stories for diagnosis and solutions

  • Sensemaking not accuracy but plausability in terms of observations and past experiences


Conclusions
Conclusions theory of organisational knowledge

  • Problem of no recourse to philosophy in literature but themes and patterns

  • Consciousness and memory primary knowledge mechanisms and structures

  • Tensions between figurative stories and literal memories in orgs

  • Contribution to intellectual capital

  • Methodological implications


Time for reflection
TIME FOR REFLECTION theory of organisational knowledge


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