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Interviewing Techniques PowerPoint PPT Presentation


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Interviewing Techniques. Goals. Discuss the steps involved in the interviewing process. Discuss ways to create a comfortable environment during interviews. Provide examples on probing, clarifying, and other issues involved in the interview process. Before you dial.

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Interviewing Techniques

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Interviewing techniques l.jpg

Interviewing Techniques


Goals l.jpg

Goals

  • Discuss the steps involved in the interviewing process.

  • Discuss ways to create a comfortable environment during interviews.

  • Provide examples on probing, clarifying, and other issues involved in the interview process.


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Before you dial

  • Familiarize yourself with the investigation and the survey

  • Remain enthusiastic and upbeat


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Introduction

  • Introduce yourself and the organization you represent

  • Follow the survey introduction word for word

  • Project confidence and enthusiasm

  • Speak slowly and enunciate


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Introduction

  • Provide a time estimate on the duration of the interview

  • Address confidentiality

  • Offer contact information

  • Obtain informed consent


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Survey questions

  • Ask the same questions in the same manner

  • Remain neutral throughout the interview

  • When necessary, prompt for clarification and probe beyond “I do not know”


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Survey questions

  • If the participant provides additional voluntary information, record the answer first

  • Do not lead the participant


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Probes

  • It may be appropriate to have a follow-up probe ready

    • Open-ended questions

      • “Could you tell me more about that”?

      • “What did you feel about that”?

    • Closed-ended questions

      • Offer dates, times of day, or seasonal holidays


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Clarification

  • Develop a protocol to deal with questions of clarification

    • Options

      • Repeat the information in the question

      • Refer to pre-determined definitions

      • Respond: “Whatever _____ means to you”

  • Don’t be afraid to say you don’t know


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Closing

  • Thank the participant

  • Provide contact information

  • Make sure all questions are completed


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Face-to-face

  • Remain neutral in vocal tone, body language, and facial expressions

  • Be attentive and maintain appropriate eye contact

  • Be accepting of the participant

  • Concentrate on what the participant is saying


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Questions, problems, and solutions

  • Examples:

    • What sorts of questions will you ask me?

    • What good are these surveys?

    • How did you get my number?

    • I do not have time to complete the survey.


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Other issues

  • Language problems

  • Participant refuses to answer

  • Impatient or tired participant

  • Participant gets off the subject

  • Participant does not understand the question or gives irrelevant answer

  • Participant asks for feedback, confirmation, or additional information

  • Participant did not know he or she had the diagnosis in question


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Conclusions

  • Ways to become a great interviewer:

    • Practice

    • Be an active listener

    • Ask for assistance if needed

    • Be mindful of introducing bias

    • Be courteous and knowledgeable

    • Maintain a professional yet friendly approach


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References

  • Michigan Department of Agriculture. Module 7: Foodborne illness investigations, interview techniques. In: Training program for the professional food service sanitarian. Available at: http://www.michigan.gov/documents/MDA_mod_07_21297_7.html#_Toc491503839. Accessed February 3, 2004.

    2.Salant P, Dillman D. Chapter 8: Setting your survey in motion and getting it done. In: How to conduct your own survey. New York, NY: John Wiley and Sons, Inc;1994:137-170.


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