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BUSN 258 PAPERS Active Participation

BUSN 258 All Homework Assigments, You Decide, Case Study

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BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)

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BUSN 258 PAPERS Active Participation

BUSN 258 Final Exam (All 3 Sets)

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BUSN 258 Final Exam (NEW)

BUSN 258 Week 8 Final Exam 1

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BUSN 258 PAPERS Active Participation

BUSN 258 Final Exam (NEW)

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BUSN 258 Final Exam (NEW)

Question 1.1. (TCO 1) Which of these key organizational

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BUSN 258 PAPERS Active Participation

BUSN 258 Midterm (All 3 Sets)

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BUSN 258 Midterm (NEW)

BUSN 258 Week 4 Midterm - Set 1

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BUSN 258 PAPERS Active Participation

BUSN 258 Midterm (NEW)

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BUSN 258 Week 4 Midterm (NEW)

BUSN 258 Midterm

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 1 Assignment (Devry)

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1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty?

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 1 DQ 1Positive Impact of Good Customer Service

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BUSN 258 Week 1 DQ Impact of Good Customer Service

How does good customer service positively affect both the company and the customer?

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 1 DQ 2 Relation With Customers

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BUSN 258 Week 1 DQ Relation With Customers

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 1 Homework AsssignmentIndependent Auto Sales and Service (NEW)

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BUSN 258 Week 1 Homework Asssignment

Choose either the Independent Auto Sales and Service (IAS)

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 1 to 7 All DQs

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This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)

BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 2 Assignment (Devry)

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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 2 DQ 1 Engaging Your Customers

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BUSN 258 Week 2 DQ Engaging Your Customers

Choose one of the Action Tips presented in Chapter 2 of the textbook

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 2 DQ 2 Listening To Your Customers

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DQ 2

Listening to Your Customers (graded)

Choose one of the Action Tips presented in Chapter 3

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 2 You Decide (Devry)

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Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 3 Case Study (Devry)

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1. Interview: After completing your assigned readings for this week,

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 3 DQ 1 Talkng to Your Customers on Phone

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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone

Choose one of the Action Tips in Chapter 4 of the textbook

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 3 DQ 2 Electronic and Internet Communication

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BUSN 258 Week 3 DQ Electronic and Internet Communication

Choose one of the Action Tips in Chapter 5 of the textbook

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 3 Homework AsssignmentIndependent Auto Sales and Service (NEW)

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Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND)

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 4 Assignment (Devry)

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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs

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Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 4 DQ 2 Emerging Trends in Customer Service

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Emerging Trends in Customer Service

Choose one emerging trend in customer service

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 4 Midterm - Set 1 (Devry)

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1.Question :

(TCO 1) Excellent organizations are

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 4 Midterm - Set 2 (Devry)

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1.

Question :

(TCO 1) The letter L in the acronym LIFE stands for ________.

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 5 Assignment (Devry)

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1. How can organizations become more open to feedback? What kinds of employee training would help?

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 5 DQ 1 Collecting Customer Feedback

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Collecting Customer Feedback

How can companies collect feedback from customers, and how much data should be collected?

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 5 DQ 2 Handling Customer Complaints

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Handling Customer Complaints

How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 5 You Decide (Devry)

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Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 6 Case Study (Devry)

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BUSN 258 Week 6 Case Study LL Bean & AT&T

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 6 Case Study Trader Joes and Time Warner Cable

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Companies with Good and Bad Service

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 6 DQ 2 Using Information to Exceed Customer Expectations

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DQ 2

Using Information to Exceed Customer Expectations (graded)

Explain how providing accurate and timely information can be used

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)

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Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND) case that you started in Week 1 and

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 7 Assignment (Devry)

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1.Which of the two general causes of stress,worker characteristics and working conditions

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 7 DQ 2 Stress and Customer Service

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DQ 2

Stress and Customer Service (graded)

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 7 You Decide (Devry)

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Scenario Summary

You are Bob Yeader, a Sales Manager, of a small printing company

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 8 Final Exam 1 (Devry)

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1.

Question :

(TCO 1) The best way to win customer loyalty is to

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BUSN 258 PAPERS Active Participation

BUSN 258 Week 8 Final Exam 2 (Devry)

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1.

Question :

(TCO 1) The first step to reduce waiting time is to

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