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PDCA Training Series 2 DO. Matt Gilman Spencer Soderlind Brieshon D’Agostini October 19, 2011. Can you relate?. Today’s objectives. Develop a future state Build an action item and data collection plan Pilot the improvement. P D CA. “Plan” Part 2 Recap. S.M.A.R.T Goals

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PDCA Training Series 2 DO

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PDCA Training Series 2DO

Matt Gilman

Spencer Soderlind

Brieshon D’Agostini

October 19, 2011


Can you relate?


Today’s objectives

Develop a future state

Build an action item and data collection plan

Pilot the improvement


PDCA


“Plan” Part 2 Recap

S.M.A.R.T Goals

Root Cause Analysis

Event Scope

Planning Your Team

Map your “current state” process


Tools Recap

5 Whys

Cause & Effect or Fishbone diagram

Affinity diagram

Pareto chart

Process mapping


Developing “Future State”

Define “waste”

Analyze the “current state”

Identify “waste”

Identify “value added”

Carry forward “value added”


Defining waste

  • From your client/customer’s perspective

    • Are they willing to pay for “it?”

    • Does it physically change “it?”

    • Is “it” done right the first time?”


Waste in service-based organizations


Quick Poll

Yes or no? My organization currently focuses on eliminating these types of wastes?


WhyFocusonWaste?

  • Most processes are 90–95% non-value-added waste.

  • Focusing on eliminating waste is the best leverage for an improvement effort.

  • Quality and service level are enhanced.

12


Your “waste lens”

Is the step absolutely necessary?

Is the right person performing it?

Is it being done at the right time in the process?


  • 35 steps

  • 5 separate signatures

  • Up to four weeks for approval


S.M.A.R.T. Metrics


Balanced metrics

Cost

Quality

Service

People


Summary slide

Identified and removed waste from your current process

Built a new map with a focus on value-added steps and constant flow

Decided, as a group, on what to measure


Pilot your new process


Piloting decisions

How long?

By whom?

30-60-90 day check-ins


Next PDCA training

  • Check & Act

    • Analyze improvement data

    • Document and share results

    • Sustain the improvement

      November 16, 1:30-3:30


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