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PDCA Training Series 2 DO. Matt Gilman Spencer Soderlind Brieshon D’Agostini October 19, 2011. Can you relate?. Today’s objectives. Develop a future state Build an action item and data collection plan Pilot the improvement. P D CA. “Plan” Part 2 Recap. S.M.A.R.T Goals

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PDCA Training Series 2 DO

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PDCA Training Series 2DO

Matt Gilman

Spencer Soderlind

Brieshon D’Agostini

October 19, 2011

Can you relate?

Today’s objectives

Develop a future state

Build an action item and data collection plan

Pilot the improvement


“Plan” Part 2 Recap

S.M.A.R.T Goals

Root Cause Analysis

Event Scope

Planning Your Team

Map your “current state” process

Tools Recap

5 Whys

Cause & Effect or Fishbone diagram

Affinity diagram

Pareto chart

Process mapping

Developing “Future State”

Define “waste”

Analyze the “current state”

Identify “waste”

Identify “value added”

Carry forward “value added”

Defining waste

  • From your client/customer’s perspective

    • Are they willing to pay for “it?”

    • Does it physically change “it?”

    • Is “it” done right the first time?”

Waste in service-based organizations

Quick Poll

Yes or no? My organization currently focuses on eliminating these types of wastes?


  • Most processes are 90–95% non-value-added waste.

  • Focusing on eliminating waste is the best leverage for an improvement effort.

  • Quality and service level are enhanced.


Your “waste lens”

Is the step absolutely necessary?

Is the right person performing it?

Is it being done at the right time in the process?

  • 35 steps

  • 5 separate signatures

  • Up to four weeks for approval

S.M.A.R.T. Metrics

Balanced metrics





Summary slide

Identified and removed waste from your current process

Built a new map with a focus on value-added steps and constant flow

Decided, as a group, on what to measure

Pilot your new process

Piloting decisions

How long?

By whom?

30-60-90 day check-ins

Next PDCA training

  • Check & Act

    • Analyze improvement data

    • Document and share results

    • Sustain the improvement

      November 16, 1:30-3:30

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