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PDCA Training Series 2 DO. Matt Gilman Spencer Soderlind Brieshon D’Agostini October 19, 2011. Can you relate?. Today’s objectives. Develop a future state Build an action item and data collection plan Pilot the improvement. P D CA. “Plan” Part 2 Recap. S.M.A.R.T Goals

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PDCA Training Series 2 DO

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Pdca training series 2 do l.jpg

PDCA Training Series 2DO

Matt Gilman

Spencer Soderlind

Brieshon D’Agostini

October 19, 2011

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Can you relate?

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Today’s objectives

Develop a future state

Build an action item and data collection plan

Pilot the improvement

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“Plan” Part 2 Recap

S.M.A.R.T Goals

Root Cause Analysis

Event Scope

Planning Your Team

Map your “current state” process

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Tools Recap

5 Whys

Cause & Effect or Fishbone diagram

Affinity diagram

Pareto chart

Process mapping

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Developing “Future State”

Define “waste”

Analyze the “current state”

Identify “waste”

Identify “value added”

Carry forward “value added”

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Defining waste

  • From your client/customer’s perspective

    • Are they willing to pay for “it?”

    • Does it physically change “it?”

    • Is “it” done right the first time?”

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Waste in service-based organizations

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Quick Poll

Yes or no? My organization currently focuses on eliminating these types of wastes?

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  • Most processes are 90–95% non-value-added waste.

  • Focusing on eliminating waste is the best leverage for an improvement effort.

  • Quality and service level are enhanced.


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Your “waste lens”

Is the step absolutely necessary?

Is the right person performing it?

Is it being done at the right time in the process?

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  • 35 steps

  • 5 separate signatures

  • Up to four weeks for approval

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S.M.A.R.T. Metrics

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Balanced metrics





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Summary slide

Identified and removed waste from your current process

Built a new map with a focus on value-added steps and constant flow

Decided, as a group, on what to measure

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Pilot your new process

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Piloting decisions

How long?

By whom?

30-60-90 day check-ins

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Next PDCA training

  • Check & Act

    • Analyze improvement data

    • Document and share results

    • Sustain the improvement

      November 16, 1:30-3:30

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