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Catherine Kost Heather McGreevy

Supervising Volunteers. Catherine Kost Heather McGreevy. Objectives. Increase knowledge of the steps to supervise volunteers. Increase ability to design and use strategies for volunteer supervision. Develop next steps to improving volunteer supervision. Activity: The Volunteer Experience.

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Catherine Kost Heather McGreevy

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  1. Supervising Volunteers Catherine Kost Heather McGreevy

  2. Objectives • Increase knowledge of the steps to supervise volunteers. • Increase ability to design and use strategies for volunteer supervision. • Develop next steps to improving volunteer supervision.

  3. Activity: The Volunteer Experience Share with partner answers to questions below. 1 = did not contribute at all 5 = contributed significantly • Think of a negative volunteer experience you’ve had. To what extent did your supervisor contribute to its negative qualities? • Think of a really great volunteer experience you’ve had. To what extent did your supervisor help make the experience a positive one? • What are the principal challenges your agency faces in terms of supervising volunteers?

  4. Three Steps to Supervising Volunteers STEP 1: Define and communicate clear expectations STEP 2: Guide and support volunteers STEP 3: Ensure that volunteers feel rewarded and recognized

  5. Step 1: Define and Communicate ClearExpectations Volunteers need and deserve clarity about: • Significant agency policies, procedures and operations that affect them or that they affect • Their responsibilities & functions toward the agency and its clients • The agency’s responsibilities to them

  6. Step 1: Define and Communicate ClearExpectations Define & Communicate Clear Expectations • Piles of paper don’t work – review the information • Cover only items relevant to the volunteer • Create a culture that encouragesquestions

  7. Step 1: Define and Communicate ClearExpectations Policy and Procedures • Have a document that all volunteers receive and agree to • Outlines clear expectations of volunteers actions • You have an example copy of New York Cares’ Policies and Procedures in your folder

  8. Step 2: Guide and Support Volunteers Give volunteers the… • Instructions • Direction • Feedback • Corrections • Information • Freedom …they need to perform their functions well.

  9. Principles for Effective Volunteer Guidance • Take care of the person, not the task. • Provide guidance in the way that works for the volunteer, not the way you think is right. • Support, rather than control, the volunteer’s efforts.

  10. Activity: Principles for Effective Volunteer Guidance • Role Play • Have a document that all volunteers receive and agree to • Pair up. Assign one person to be George and one person to be Sandy. Only read your role. • Play your roles!

  11. Step 3: Ensure that Volunteers Feel Rewarded & Recognized • Set the environment • Structure the experience, • Treat volunteers well • Recognize volunteers so that their volunteer work is personally rewarding

  12. Recognition Strategies • Make sure any strategy is consistent and deliberate • It is imperative to track data about volunteer’s activities • Have the recognition come from various sources

  13. Activity: Volunteer Recognition • Brainstorm what could be done to reward and recognize volunteers • Select 2 strategies to share with the larger group • Prepare to report

  14. More Recognition Strategies • Celebrate milestones • Increase responsibility • Give awards annually • Free food! • Giveaways • Speak to local vendors about small ‘thank you’ gifts/promotions/discounts

  15. Activity: Recognition Plan • Individually, plan 1-3 next steps for improving the supervision and recognition of your volunteers • Find a partner and share what you will do next supervising volunteers

  16. Up Next:Retaining Volunteers

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