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Supply Chain World Conference April 10-12 Chicago Bryan Harris Origin Technology Develop and Engage Your Organization. Focusing on Organizations, Data Integrity and Communications. Questions…. Do you have an information system? Is your information system collaborative?

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Focusing on organizations data integrity and communications

Supply Chain World ConferenceApril 10-12 ChicagoBryan HarrisOrigin TechnologyDevelop and Engage Your Organization


Focusing on organizations data integrity and communications

Focusing on Organizations, Data Integrity and Communications


Focusing on organizations data integrity and communications

Questions….

  • Do you have an information system?

  • Is your information system collaborative?

  • Is the data integrity what you need it to be?

  • Is your service level where you need it to be?

  • Is your supplier delivery what you need it to be?

  • Is your inventory at the level you need it to be?


Focusing on organizations data integrity and communications

Questions….

  • Can B to B technology help your business?

  • Can B to C technology help your business?

  • How fast can you take and order today?

  • How fast can your supplier recognize demand?

  • What is and how long is your supply chain?

  • How much money is allocated to IS in 2000?


Enterprise maturity model

eSCM

eEmployee

eCRM

Mktg

Fin

Mfg

Whse

3

Mktg

Fin

Mfg

Whse

2

Mfg

Mktg

Fin

Whse

1

Enterprise Maturity Model

Level 3:

ERP extended into customers, suppliers, and employees

Level 2:

Stable ERP implementation Common data and processes

Level 2:

Stable ERP implementation Common data and processes

Level 1:

Disparate data and applications

Various levels of integration

Level 1:

Disparate data and applications

Various levels of integration


Focusing on organizations data integrity and communications

Key Business Focus Areas….

  • Reduce supply chain costs

  • Reduce cycle times

  • Electronic collaboration with customers/suppliers

  • Increase Internet use

  • Reduce product life cycles

  • Improve forecasting


Focusing on organizations data integrity and communications

Technology focus 18-36 months….

  • Internet order handling

  • Promotion planning/measurement

  • Manufacturing execution

  • Direct marketing

  • Collaborative Planning/ Forecasting/Replenishment

Source: 1999 Consumer Goods Technology Study -Ernst&Young


Focusing on organizations data integrity and communications

Current situation

Supplier You Customer


Focusing on organizations data integrity and communications

Staffing/Process focus 18-36 months….

  • Internet order handling?

  • Promotion planning/measurement?

  • Manufacturing execution?

  • Direct marketing?

  • Collaborative Planning/ Forecasting/Replenishment?


Focusing on organizations data integrity and communications

What can we do to support technology?

  • Look at each process that carries data to and from your current information system

  • Look at the people who create/execute data

  • Turn data into information

  • Train our people on new processes and technology

  • Teach our people how to collaborate


Ebusiness approach

eBusiness Approach


Approach

Approach

  • Activities

    • General overview (level below annual report, include business objectives)

    • Technology review (hardware, software, direction)

    • Review of past internet related efforts

    • Research/Review competitor’s E-Business Solutions

Week 1Internal Review Industry Analysis


Approach1

Approach

  • Activities

    • E-Business Vision Workshop

      • Establish Internet Channel (e.g., Customers, Suppliers, Employees, …)

      • Bypass Value Chain

      • Develop New Value Proposition

      • Establish Industry Portal

    • E-Business SWOT analysis

Week 2Vision Workshop


Approach2

Approach

  • Activities

    • Build Roadmap (define project size chunks to reach vision)

    • Define business case for overall vision and for each project

    • Define high level staffing requirements and timeframes

    • Define high level workplan at project level

    • Build internal communication plan

Week 3Roadmap Workshop


Organization development

Organization Development

  • Create a collaborative environment


Organization development1

Organization Development

  • Assessment of the organization

  • Develop skills matrix

  • Train/Train/Train

  • Reorganize staff to support new business operations

  • Develop matrix organizations

  • Standardize on metrics for common focus/results


Organization engagement

Organization Engagement

  • Create teams focused on the customer

    • know their strategies

    • know their inventory management practices

    • know their staff

    • know their customers

    • know their habits(ie:seasonal builds)

    • know their measures


Customer focused

Customer Focused ?

  • Some questions to be answered

    • what are their IT solutions

    • inventory practices(ie:ABC)

    • warehousing/cross-docking rules

    • who do they serve(retail/consumer/dist)

    • transportation preferences

    • know their measures

    • what is important to them

    • does your system reflect the above?


Customer focused1

Customer Focused ?

  • Who should my staff be ?

    • NOT sales people

    • Inventory Practitioners

    • Production Planners

    • Operations trained people

    • Transportation Professionals

    • Purchasing Professionals


Organization engagement1

Organization Engagement

  • Create teams focused on the supplier

    • know their strategies

    • know their inventory management practices

    • know their staff

    • know their suppliers

    • know their habits(ie:seasonal demands)

    • know their measures


Supplier focused

Supplier Focused

  • Some questions to be answered

    • what are their IT solutions

    • inventory practices(ie:ABC)

    • know their planning practices

    • know their true lead times

    • know their habits(ie:seasonal demands)

    • favorite carriers

    • know their measures

    • does your system reflect the above?


Supplier focused1

Supplier Focused ?

  • Who should my staff be ?

    • NOT just purchasing people

    • Industrial Engineers

    • Inventory Practitioners

    • Production Planners

    • Operations trained people

    • Transportation Professionals

    • Customer Service Representative


Focusing on organizations data integrity and communications

Changing Situation

Keep pounding away

Supplier You Customer


Focusing on organizations data integrity and communications1

Focusing on Organizations, Data Integrity and Communications

QUESTIONS?


Focusing on organizations data integrity and communications

Develop and Engage Your Organization

Key take-aways

-Never assume you know what your customer wants

-Never assume you know what your supplier needs

-People are the only ones who can perform the task


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