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Supply Chain World Conference April 10-12 Chicago Bryan Harris Origin Technology Develop and Engage Your Organization. Focusing on Organizations, Data Integrity and Communications. Questions…. Do you have an information system? Is your information system collaborative?

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Supply Chain World ConferenceApril 10-12 ChicagoBryan HarrisOrigin TechnologyDevelop and Engage Your Organization


Focusing on Organizations, Data Integrity and Communications


Questions….

  • Do you have an information system?

  • Is your information system collaborative?

  • Is the data integrity what you need it to be?

  • Is your service level where you need it to be?

  • Is your supplier delivery what you need it to be?

  • Is your inventory at the level you need it to be?


Questions….

  • Can B to B technology help your business?

  • Can B to C technology help your business?

  • How fast can you take and order today?

  • How fast can your supplier recognize demand?

  • What is and how long is your supply chain?

  • How much money is allocated to IS in 2000?


eSCM

eEmployee

eCRM

Mktg

Fin

Mfg

Whse

3

Mktg

Fin

Mfg

Whse

2

Mfg

Mktg

Fin

Whse

1

Enterprise Maturity Model

Level 3:

ERP extended into customers, suppliers, and employees

Level 2:

Stable ERP implementation Common data and processes

Level 2:

Stable ERP implementation Common data and processes

Level 1:

Disparate data and applications

Various levels of integration

Level 1:

Disparate data and applications

Various levels of integration


Key Business Focus Areas….

  • Reduce supply chain costs

  • Reduce cycle times

  • Electronic collaboration with customers/suppliers

  • Increase Internet use

  • Reduce product life cycles

  • Improve forecasting


Technology focus 18-36 months….

  • Internet order handling

  • Promotion planning/measurement

  • Manufacturing execution

  • Direct marketing

  • Collaborative Planning/ Forecasting/Replenishment

Source: 1999 Consumer Goods Technology Study -Ernst&Young


Current situation

Supplier You Customer


Staffing/Process focus 18-36 months….

  • Internet order handling?

  • Promotion planning/measurement?

  • Manufacturing execution?

  • Direct marketing?

  • Collaborative Planning/ Forecasting/Replenishment?


What can we do to support technology?

  • Look at each process that carries data to and from your current information system

  • Look at the people who create/execute data

  • Turn data into information

  • Train our people on new processes and technology

  • Teach our people how to collaborate


eBusiness Approach


Approach

  • Activities

    • General overview (level below annual report, include business objectives)

    • Technology review (hardware, software, direction)

    • Review of past internet related efforts

    • Research/Review competitor’s E-Business Solutions

Week 1Internal Review Industry Analysis


Approach

  • Activities

    • E-Business Vision Workshop

      • Establish Internet Channel (e.g., Customers, Suppliers, Employees, …)

      • Bypass Value Chain

      • Develop New Value Proposition

      • Establish Industry Portal

    • E-Business SWOT analysis

Week 2Vision Workshop


Approach

  • Activities

    • Build Roadmap (define project size chunks to reach vision)

    • Define business case for overall vision and for each project

    • Define high level staffing requirements and timeframes

    • Define high level workplan at project level

    • Build internal communication plan

Week 3Roadmap Workshop


Organization Development

  • Create a collaborative environment


Organization Development

  • Assessment of the organization

  • Develop skills matrix

  • Train/Train/Train

  • Reorganize staff to support new business operations

  • Develop matrix organizations

  • Standardize on metrics for common focus/results


Organization Engagement

  • Create teams focused on the customer

    • know their strategies

    • know their inventory management practices

    • know their staff

    • know their customers

    • know their habits(ie:seasonal builds)

    • know their measures


Customer Focused ?

  • Some questions to be answered

    • what are their IT solutions

    • inventory practices(ie:ABC)

    • warehousing/cross-docking rules

    • who do they serve(retail/consumer/dist)

    • transportation preferences

    • know their measures

    • what is important to them

    • does your system reflect the above?


Customer Focused ?

  • Who should my staff be ?

    • NOT sales people

    • Inventory Practitioners

    • Production Planners

    • Operations trained people

    • Transportation Professionals

    • Purchasing Professionals


Organization Engagement

  • Create teams focused on the supplier

    • know their strategies

    • know their inventory management practices

    • know their staff

    • know their suppliers

    • know their habits(ie:seasonal demands)

    • know their measures


Supplier Focused

  • Some questions to be answered

    • what are their IT solutions

    • inventory practices(ie:ABC)

    • know their planning practices

    • know their true lead times

    • know their habits(ie:seasonal demands)

    • favorite carriers

    • know their measures

    • does your system reflect the above?


Supplier Focused ?

  • Who should my staff be ?

    • NOT just purchasing people

    • Industrial Engineers

    • Inventory Practitioners

    • Production Planners

    • Operations trained people

    • Transportation Professionals

    • Customer Service Representative


Changing Situation

Keep pounding away

Supplier You Customer


Focusing on Organizations, Data Integrity and Communications

QUESTIONS?


Develop and Engage Your Organization

Key take-aways

-Never assume you know what your customer wants

-Never assume you know what your supplier needs

-People are the only ones who can perform the task


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