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engineering management

engineering management . Muhammad Asif Akhtar imasif@uet.edu.pk. LEARNING OBJECTIVES. Operations Management Supply Chain Management Eight Dimensions Of Quality TQM Tools And Techniques. How Would You Describe Operations Management?.

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engineering management

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  1. engineering management Muhammad Asif Akhtar imasif@uet.edu.pk

  2. LEARNING OBJECTIVES • Operations Management • Supply Chain Management • Eight Dimensions Of Quality • TQM Tools And Techniques

  3. How Would You Describe Operations Management? • The set of management activities used by an organization to transform resource inputs into products, services, or both.

  4. The Transformation Process Converting Resources Finished Product Or Service A View of the Transformation Process Input Resources

  5. Why Is Operations Important? • Efficient and effective operations ensures: • Competitiveness • Overall organizational performance • Maintains quality • Maintains productivity

  6. What Is Manufacturing? • A form of business that combines and transforms resource inputs into tangible outcomes that are then sold to others.

  7. Can You Define a Service Organization? • An organization that transforms resources into an intangible output and creates time or place utility for its customers, such as: • Hairdresser • Car leasing • Hotels

  8. What Does the Capacity Decision Involve? • It involves choosing the amount of products, services, or both that can be produced. • What are the next determining factors? • The type of facility required; where the physical location should be.

  9. Organizational Technologies Automation can be completely or almost completely performed by machines Computer-Assisted Manufacturing Relies on computers to design or manufacture products Robotics Artificial devise that can perform functions

  10. A Simple Automatic Control Mechanism

  11. Is It True That Employees Lose Jobs Due to Automation? • YES, but when? • In the short term. • What is the truth about the impact of automation on employees? • In the long term more jobs are created, this is especially true for the electronics industry, the rising demand for products has led to increasing employment.

  12. Service Technology • Name some examples of technology used in the service industry? • Banking: automatic teller machines. • Hotels: accepting and recording room reservations. • Hospitals: technology to manage patient records. • Restaurants: to record and fill customer orders.

  13. What Is Supply Chain Management? • The process of managing operations control. • Resource acquisition. • Inventory. • What does supply chain management improve? • Overall efficiency and effectiveness.

  14. What Does Supply Chain Management Include? The Manufacturer Suppliers Transporters Warehouses Retailers Customers It Includes all Functions

  15. What Is Purchase Management? • Purchasing management: • Buying the materials and resources required to produce products and services. • What is a new approach to purchasing? • Reducing the number of suppliers and negotiating special product-delivery arrangements.

  16. Inventory Management Requires? • Inventory control. • What are the 4 basic kinds of control? • Raw materials. • Work in process. • Finished goods. • Products in transit.

  17. Transporting Transformation Process Completed for Customer A View of JIT: Just-In-Time Supplier

  18. Total Quality Management • What is the meaning of quality? • The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. • What is needed for TQM? • The cooperation of all levels within the organization.

  19. What Are the Elements for TQM? • Strategic commitment. • Employee involvement. • Technology. • Materials. • Methods improvement.

  20. Total Quality Management

  21. TQM Tools and Techniques • Value-added analysis—what is it? • A comprehensive evaluation of: • All work activities. • Materials flow. • Paperwork to determine the value added for customers.

  22. What Is Benchmarking? • The process of learning how other firms do things in an exceptionally high quality manner. • What does benchmarking enable firms to do? • To stay abreast of improvements and changes its competitors are using.

  23. More TQM Techniques: • Speed: • The time needed to get something accomplished; it can be emphasized in any area, including developing, making, and distributing products or services. • ISO 9000: • A set of quality standards created by International Organization for Standards. • SQC: • Statistical Quality Control, a set of specific statistical techniques used to monitor quality.

  24. Outputs Productivity = Inputs How Would You Define Productivity? • An economic measure of efficiency that summarizes what is produced relative to resources used to produce a product or service. • Levels of productivity: • The units of analysis used to calculate or define productivity. • Forms of productivity:

  25. Why Is Productivity Important? • It determines the organization’s level of profitability. • It determines people’s standard of living within a particular country.

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