Mean what you say and say what you mean. Debbie Lucas Head of Training TPAS. What we will look at . Communication and how it can become miscommunication Tools for effective communication Organising your thoughts How to say NO. Introducing You- In pairs/small groups.
Head of Training TPAS
meaning what you say and saying what
the exchange of ideas, information and feelings between two or more people so that they UNDERSTAND each other.
who?– know them
Listener doesn’t get it !
that the speaker
did not intend the listener to gain
Is when interpretation suggests
that his/her values
are different from the speaker
Manchester City play in the Premier League
I’ll be really disappointed if we don’t win the Derby
Manchester City is a club of the people!
Rugby interests me more than football; it’s more exciting
Is liver and bacon ok for dinner?
What would you like for your dinner?
Tell me a little bit more about the vegetables you would like with your dinner?
So you are saying that you would prefer carrots and sweetcorn?
You are happy about having that aren’t you?
Would you like treacle pudding, fresh fruit salad or maybe you would prefer apple meringue or I could whisk up a quick crumble if you really like that or how about banana and custard?
A research team proceeded towards the apex of natural geological protuberance, the purpose of their expedition being the procurement of a sample of fluid hydride of oxygen, in a large vessel, the exact size of which was unspecified.
One member of the team precipitantly descended sustaining a severe fracture to the upper cranial portion of his anatomical structure.
Subsequently the second member of the team performed a self-rotational translation oriented in the direction taken by the first Member.
signals given by your
Lets look at
Say the word oh differently, giving it the following interpretation or
meaning each time:
10. Meaning the letter in the alphabet between n and p
Think and Plan - Use mind maps
what I must tell them
what I should tell them
what I could tell themWhat will you tell them?
1 – reflects on what the other person wants
2 – communicates how you feel
3 – states what you want
Rather than say