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L:\PSA01\8. PERSONLIGE ARKIVER\LNA\Forskere\Tage. Burnout, job satisfaction and motivation: Results from the Danish PUMA Study of 1,914 human service workers. 27 th International Congress on Occupational Health Iguassu Falls, Brazil. Tage S. Kristensen, Marianne Borritz & Ebbe Villladsen

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L:\PSA01\8. PERSONLIGE ARKIVER\LNA\Forskere\Tage

Burnout, job satisfaction and motivation:

Results from

the Danish PUMA Study

of 1,914 human service workers.

27th International Congress on Occupational Health

Iguassu Falls, Brazil

Tage S. Kristensen, Marianne Borritz & Ebbe Villladsen

Psychosocial Department

National Institute of Occupational Health

Copenhagen, Denmark


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PUMA

A five-year prospective intervention study.

Baseline: 1999. First follow-up: 2002-03.

Baseline response rate: 78%


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Copenhagen Burnout Inventory

All human beings

Everyone at work

Work

burnout

CBI

Client

burnout

Personal

burnout

Everyone

who works

with clients


What is personal burnout work burnout and client burnout l.jpg
What is personal burnout, work burnout, and client burnout?

  • Personal burnout is the degree of physical and psychological exhaustion

  • Work burnout is the degree of physical and psychological exhaustion, which is perceived as related to the person’s work

  • Client burnout is the degree of physical and psychological exhaustion, which is perceived as related to the person’s work with clients*

*) patients, students, inmates, recipients, children etc.


Copenhagen burnout inventory part one personal burnout first edition august 1999 l.jpg
Copenhagen Burnout InventoryPart one: Personal burnout(First edition. August 1999)

  • How often do you feel tired?

  • How often are you physically exhausted?

  • How often are you emotionally exhausted?

  • How often do you think: ”I can’t take it anymore”?

  • How often do you feel worn out?

  • How often do you feel weak and susceptible to illness?

(Response categories: Always, Often, Sometimes, Seldom, Never/almost never)


Copenhagen burnout inventory part two work burnout first edition august 1999 l.jpg
Copenhagen Burnout InventoryPart two: Work burnout(First edition. August 1999)

  • Is your work emotionally exhausting?

  • Do you feel burnt out because of your work?

  • Does your work frustrate you?

  • Do you feel worn out at the end of the working day?

  • Are you exhausted in the morning at the thought of another day at work?

  • Do you feel that every working hour is tiring for you?

  • Do you have enough energy for family and friends during leisure time?

(Response categories:Three first questions: To a very high degree, To a high degree, Somewhat, To a low degree, To a very low degree.

Last four questions: Always, Often, Sometimes, Seldom, Never/almost never – reversed score for last question)


Copenhagen burnout inventory part three client burnout first edition august 1999 l.jpg
Copenhagen Burnout InventoryPart three: Client burnout(First edition. August 1999)

  • Do you find it hard to work with clients?

  • Do you find it frustrating to work with clients?

  • Does it drain you energy to work with clients?

  • Are you tired of working with clients?

  • Do you feel that you give more than you get back when you work with clients?

  • Do you somtimes wonder how long you will be able to continue working with clients?

(Response categories:The four first questions: To a very high degree, To a high degree, Somwhat, To a low degree, To a very low degree.

The last two questions: Always, Often, Sometimes, Seldom, Never/almost never)


Work related burnout and absence days l.jpg
Work-related burnout and absence days

Absence days/year

13.9

10.3

6.9

6.0

Work-related

burnout

(Quartiles)

N = 1828 human service workers

PUMA study. NIOH, Copenhagen.


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Work-related burnout and absence spells

Absence spells/year

2.5

1.9

1.5

1.4

Work-related

burnout

(Quartiles)

N = 1780 human service workers

PUMA study. NIOH, Copenhagen.


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Work-related burnout and job satisfaction

Job satisfaction score

71.2

65.8

60.4

50.5

Work-related

burnout

(Quartiles)

N = 1894 human service workers

PUMA study. NIOH, Copenhagen.


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Work-related burnout and satisfaction with job choice

Would choose the same job again

%

81.2

78.2

62.8

42.4

Work-related

burnout

(Quartiles)

N = 1864 human service workers

PUMA study. NIOH, Copenhagen.


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Job satisfaction in the PUMA project

Would choose the same job again

%

Head nurses

Chief doctors

Home helpers,

country town

Institutions

Ass. nurses

Leaders

Social workers

Doctors

Nurses

Prison

wards

Midwives

Office workers

Home helpers,

Copenhagen

Hospital secretaries

Points

Job satisfaction

(scale)

N = 20-255 in different jobs


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Copenhagen Burnout Inventory

Client and Work Burnout in different occupational groups.

Client Burnout

Prison wards

Midwives

Home helpers, capital

Social workers

Institutions

Ass. nurses

Nurses

Chief Doctors

Doctors

Home helpers, country town

Head nurses

Hospital secretaries

Work Burnout

Selected groups from the PUMA study on burnout.

All groups: 20-200 persons.

NIOH. 2000


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Conclusions

  • Human service workers with high levels of burnout have

    • More absence days

    • More absence spells

    • Lower job satisfaction

    • Lower satisfaction with choice of profession

  • Prospective analyses will shed further light on these

  • associations


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The End

This presentation can be found at:

www.ami.dk/presentations


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