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Exchange Service Update December 2, 2008. ISC Networking & Telecommunications. Agenda. Overview of Service Availability Report Rates Roadmap Q&A. Overview. In production since July 2007 10 Windows servers in 3 campus data centers 2 TB of mailbox storage

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ExchangeService UpdateDecember 2, 2008

ISC Networking & Telecommunications


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Agenda

Overview of Service

Availability Report

Rates

Roadmap

Q&A


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Overview

  • In production since July 2007

    10 Windows servers in 3 campus data centers

    2 TB of mailbox storage

    Data replicated in Levy and Nichols campus data centers


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Overview

  • Over 2,800 users

    About 230 BlackBerry handhelds

    About 295 ActiveSync handhelds

    Default quota is 250 MB (more than 800 users purchased higher quota)


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Service Review

  • Target: 99.5% (43 hours, 48 minutes)

  • Exchange: 99.99% (3 minutes, 30 seconds)

  • BlackBerry: 100%

    Averaged across multiple servers/services


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Remedy Cases

SLA: 24 hour response

Since October, 45 cases

Shortest: 23 minutes

<24 hours to resolve 36% of cases

Longest: 16 days (response, complexity, vendor escalation)


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Rates

  • No change to base price since July 2007

  • New rate for FY10 – No higher than $9.50/user/month (up from $7.50)

  • Additional storage: $1.25/250MB/month (up from $1)

  • Quota over 1 GB - $50 onetime setup fee

  • All future migrations charged T&M


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Market Rate

  • Stanford - $12/month

  • Columbia - $21/month

  • Outsourced - $0-12/month depending on features and quota


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Roadmap

Short-term (0-3 months)

Medium-term (4-12 months)

Long-term (>1 year)


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Zimbra Free/busy

November - Zimbra GAL Changes

December - Internal ISC Pilot

February - Zimbra GAL sorting to [Lastname, Firstname]

March - General Availability


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Mobile Devices

  • December - PDA policy review

  • 6 characters to 4 characters


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SP1 Rollup 5

  • Late January - Upgrade

    • Service startup fixes

    • OWA blank page fixes

    • Missing recurring calendar items in OWA view

    • http://support.microsoft.com/?kbid=953467


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Future

  • Investigate Sharepoint

    • Recommend a hosting provider

    • Manage service of a hosted provider

    • Run Sharepoint centrally

  • Investigate brick-level backups



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Q&A - Customers

  • Current - Purge Junk mail every 14 days

  • Goal - Also purge deleted items every 14 days

  • Goal - Deleted accounts max grace of 6 months


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Q&A – Your topics

  • Self-service disabling of POP/IMAP by user or group?

  • Can we allow server-side address books by groups/schools/divisions?

  • Can we allow server-side distribution lists?

  • Can we pull LN, FN, and MI from PCOM?

  • Can we sort GAL by LN, FN?


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Q&A – Your topics

  • What are best practices for Outlook cached/online mode?

  • What's the behavior for device remote wipe?

  • Do SD cards get cleared after a remote wipe?

  • What is the behavior of large mailboxes?

  • Can account management help with PDA policy compliance?

  • Are we considering offering Sharepoint?


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References

  • http://www.upenn.edu/computing/email/

  • http://prowiki.isc.upenn.edu/wiki/



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