Internet Telephony Billing, Customer Management and Settlement - The Required Solutions

1. Internet Telephony Billing, Customer Management and Settlement -The Required Solutions

2. The Market The emerging ITSPs, Telcos and Corporations providing Internet Telephony services require high quality solutions for: • Real Time Internet telephony billing • Call Management Reports • Traffic Analysis • Fraud Detection • Settlement/Arbitration

3. New Challenges for Billing Software Providers • IP Telephony - a new industry that is rapidly growing • Software providers must respond to a variety of new gateway vendors • Gatekeeper solution • Web Interface • Standard billing solutions are not comprehensive

4. Available Solutions • Provided by the gateway manufacturers • ITSPs adapting existing billing systems for Internet billing • Limitations with above solutions • Limited functionality - lacking in key features • Limited flexibility - not integrated with different gateways • Incomplete solution • Solution developed by professionals in billing software

5. The Complete Solution Contains • Real-Time billing capability • Pre-paid option • Roaming • Flexibility • Integration with different gateways • Flexible cost calculation methods • Multi-Currency billing • Scalability • From 1000 to millions of customers • Web Interfaces • Additional Modules • Call management reports • Traffic analysis • Fraud detection • Inter-billing

6. Pre-Paid Billing Data Flow

7. Billing System Requirements • Support for real time call cut-off • Automatic creation of blocks of calling cards • Distributed customer administration • Customers validated at each gateway/gatekeeper • Easy customer care • Ability to view new calls • Ability to see customer balance immediately • Flexible cost calculation • Ability to assign different tariffs on a country basis • Support for multi-currencies • Assign tariffs/discounts per customer and group of destinations

8. Billing System Requirements cont’d. • Various Billing Plans • Automatic Invoice and Payment management • Settlement/Arbitration • Web Interfaces • Web Client - for Customer Service Representatives • Customers able to view call details & balance on web

9. Customer Web Interface

10. Cost Calculation Methods • For maximum profitability, the following options should be available • Assign tariffs on a country basis • Support for multi-currencies • Ability to assign tariffs per customer • Special rates by time of day • Special rates by day of the week • Discounts per customer • Different rates for voice and fax

11. Tariff Parameters • The billing system should support the following tariff parameters • Cost per minute • Resolution in seconds • Minimum charge • Fax charge options by page, duration or priority • Discount periods • Differing tariffs per origin country

12. Network Options • Different Possibilities Exist • Billing can be operated from one central point for all sites in a network • Each site can contain a billing system • Settlement

13. Network with Central Billing

14. Arbitration/Settlement • The Market • Networks of providers • The Corporate Networks • Requirements • Provide settlement between providers • Operate on data from all systems • Automatically print balance tables for each ITSP • Print totals for the entire net of ITSPs • Provide statistical reports on volume, call flow, duration etc.

15. Corporation Requirements • Corporations Require • Customized reports on telephone use - CMS • Budget control • Departmental and Account reports • Traffic Analysis • Optimization of resources • Fraud Detection • Easy system operation and maintenance

16. Call Management System An Internet Telephony Call Management System provides: • User customized reports • Reports on quality of service • Number of disconnected calls • Reports on busy hours • Reports on top customers • Discounts • Reports on top destinations • Decide on number of gateways needed

17. CMS Graphic Analysis

18. Call Management System cont’d. • Reports on utilization of lines • Call volume over the gateways • Valuable analysis • Compare rates to competitors • Compare rates to traditional telcos • Determine profit margin

19. Traffic Analysis • Analyze call loads on gateways • Aids in budget control • Analyze line utilization • Report on calls per minute for • Destination • Group of numbers • Gateway • Line • Analyze data graphically

20. Traffic Analysis Report

21. Fraud Detection • Detect telephone misuse • Monitor network status • Ability to define different alarm levels • Each alarm level can execute a different operation • Send a fax • Send an E-mail • Send a message to a pager • Audible alarm • User defines a set of parameters for each inquiry • Alarm sounded when user defined parameters violated

22. MIND C.T.I. Ltd. Headquarters: U.S. Office: MIND C.T.I. Ltd. MIND C.T.I. Inc. POB 144 333 Sylvan Ave. Yokneam Ilit Englewood Cliffs 20692 Israel New Jersey, 07632, U.S.A. Telephone: +972-4-993-6666 Telephone: (201) 569-6967 Fax: +972-4-993-7776 Fax: (201) 569-7585 Email: sales@mind.co.il Email: sales@mindcti.com