2012-2014 Low Income Program Plans and Budgets

1. 2012-2014 Low Income Program Plans and Budgets Presented to the Low Income Oversight Board – June 21, 2011

2. CARE Proposal at A Glance

3. New CARE Program Strategies • Expanded focus to reach hard-to-reach including the disabled, Limited English Proficient, and senior customer communities • Leverage existing systems to implement recertification and income verification requests through email • Implementation of scanning technology that will enable better tracking of a customer’s enrollment status • Implement data sharing with water utilities per D. 11-05-020

4. Energy Savings Assistance Program Proposal at A Glance • Average cost/home* - $1,122 • Average kWh/home - 411 • Average kW/home - .10 • Average therm/home – 14 • * Total program costs were used to calculate average cost per home.

5. Energy Savings Assistance Program Proposed Changes (These measures failed the benefit/cost ratio threshold adopted in D.08-11-031 for all dwelling types and climate zones in utility service territory.)

6. Proposed Budget & Homes Treated Projection • How do the Applications support the budget increases in relation to NGAT funding? • NGAT funding is not set in the low income proceeding and was not coordinated with this budget. SDG&E has authority to track NGAT costs that exceed the budget authorized in base rates for possible future recovery in a rate proceeding. • How do the Applications support the budget increases in relation to the energy savings targets? • IOUs were directed by the Commission to install all feasible measures. SDG&E’s estimated energy savings and budget are based on the projection of measure installations and the number of treated homes. • How do the Applications support the goal to improve cost effectiveness? • SDG&E’s proposed portfolio consists of energy efficient measures that pass the benefit cost ratio threshold of 0.25 and those measures that improve the customer’s quality of life for health, comfort, and safety reasons.

7. New Energy Savings Assistance Program Strategies • Integration of new low income brand and energy efficiency brand • Additional outbound calling including assessing its ability to call mobile phone lines • Expanded marketing campaigns to rural communities • Continued development of WE&T strategies • Expanded leveraging opportunities • Expand integration to include the Residential New Construction’s Advanced Homes program • Hire a supplemental outreach workforce • Expanded in-language collateral materials

8. New Energy Savings Assistance Program Strategies • Provide enhance training on ethnic and cultural sensitivity • Implement program changes based on results of customer satisfaction survey results • Develop a comprehensive energy education booklet to provide information about energy usage and ways to reduce consumption – will be available in English, Spanish, and other formats such as large font, Braille, American sign language videos and audio tapes for the visually impaired

9. Implementation of Carbon Monoxide Laws Senate Bill (SB) 183 – Signed into law on May 2010 SEC. 4. Added Section 17926 to the Heath and Safety Code to read: (a) An owner of a dwelling unit intended for human occupancy shall install a carbon monoxide device, approved and listed by the State Fire Marshall pursuant to Section 13263, in each existing dwelling unit having a fossil fuel burning heater or appliance, fireplace, or an attached garage, within the earliest applicable period as follows: (1) For all existing single-family dwelling units intended for human occupancy on or before July 2, 2011. (2) For all other existing dwelling units intended for human occupancy, on or before January 2, 2013.

10. Implementation of Carbon Monoxide Laws SB 183 (cont.) (b) With respect to the number and placement of carbon monoxide devices, an owner shall install the devices in a manner consistent with building standards applicable to new constriction for the relevant type of occupancy or with the manufacturer’s instruction, if it is technically feasible to do so. (e) A local ordinance requiring carbon monoxide devices may be enacted or amended if the ordinance is consistent with this chapter. SEC. 5. added Section 17926.1 to the Healthy and Safety Code and outlines additional requirements for owners or an owner’s agent regarding the installation of carbon monoxide devices in rental/leased dwelling units. *Paragraphs (c ) and (d ) address violations and applicable fines for any infractions

11. Proposed Joint Studies • Overview of impact evaluation study, and requested budget • Estimate the first year electric and gas savings for the program for each utility, by housing type, and by measure group, and other dimensions (e.g., household size, tenure) to assist the 2015-17 planning cycle. • This study will occur in 2012-2014, after the completion of the 2010 program year and when a full year of post-installation billing data is available for 2010. • Overview of energy education study, and requested budget • Examine current and potential practices related to the educational materials, delivery mechanisms, and relative value associated with the education component of the ESA Program to elicit long term behavior and attitude changes in customers.

12. Process Evaluation Findings Implementation • Changes to property owner waivers to ease multifamily building enrollments • Development of specific marketing campaigns toward property owners • Investigation of cell phone protocols for use in reaching customers without landlines • Use of a single intake form and proof of income requirements for shared service territories • Re-examination of dual (electronic/paper) enrollment and assessment forms

13. Process Evaluation Findings Implementation • Changes to scheduling inspections to immediately follow installations when possible • IT upgrades to allow for more robust descriptions of customer homes to prove installation contractors with better insight into the tools, materials, and crews needed to service a customer’s home.