Compliance Processes must be micro - managed Time consuming Onerous Costly

2. “SA labour practice has a rigorous set of procedures which can become so long and involved that it can take hundreds of man-hours and cost business thousands of Rands just to fire someone.” -Andrew Levy

3. South African labour relations challenge • Legislation & Regulations • Complex • Expanding • General lack of knowledge • Procedures • Extensive documentation • Time limitations • Formal meetings • Many participants • Compliance • Processes must be micro - managed • Time consuming • Onerous • Costly

4. The Key Issues Extracting Labour Relations information, analytics, exceptions & trends Manual and disjointed Labour Relations processes Managing decisions & resultant tasks across the enterprise Compliant and Consistent decisions Accurate and timely Information Streamlined processes Procedural compliance Substantive compliance & fairness

5. Introducing our solution -- erNAVIGATOR • An enterprise wide process and knowledge management system for the entire labour relations environment • A web-based solution meaning no new software is required eliminating installation and compatibility issues.

6. Key components • Customised single platform • Collaborative framework linking all participants in labour relations processes. • Combining knowledge management and decision support tools with workflow technology, ensuring processes are resource efficient, adaptable and produces the desired results

7. Structure of the system Labour relations practice comprises legislation,industry practice and your custom business codes and rules These make up your customised code of conduct -- the framework to manage enterprise wide labour relations Knowledge management, content management as well as decision support functionality enable labour relations processes to align to your code of conduct Labour relations processes are automated via the workflow technology – enabling procedural compliance

8. One platform -- facilitating all role players Custom single Labour Relations platform

9. Decision Support- Moves process along various stages facilitating correct decision Knowledge management, Decision support & Workflow Action the decision -- moves process across process roles Knowledge Management – Push technology Pushes information to the user Coordinator Chairman/Company representative Coordinator/Manager Case File Case File Case File Case File Case File Case File The seamless integration of people, knowledge and content in an electronic workflow format Generates auto populated documents Approver Investigator Issues action Invites participants and confirms enquiries/meetings Meetings/Enquiries Inserts results, attaches documentation & evidence CaseFile Case File Schedules meetings/enquiries in adherence to time parameters Framing allegations System Suggestions & Decision

10. IR Processes handled by the system CCMA External processes Misconduct Incapacity Internal processes Case management

11. The complete enterprise wide management solution Tell me about ER NAVIGATOR • Accessed from any browser anywhere facilitating geographically spread organisations • Incorporates your custom business codes and rules • Single platform • Developed for SA • Suits any size company • Upload/download data from HRIS • Provides robust productivity and management tools • Handles all corporate structures – multiple companies, branches and divisions • Web based, centrally hosted only requiring internet access and browser • Allows for rapid deployment and fast learning curve for users • Individual solutions are customised to clients needs • Ease of use and superior end user experience.

12. The complete enterprise wide management solution Practically whaterNAVIGATOR do ? • Eliminates guess work and manual paper chase routines • Manages complex processes. • Automates Labour relations process work flows by routing tasks and information based on company rules and legislation to appropriate users for input and decision • Assembles case files with paper trail and information • Enables compliance and consistency while providing an audit trail • HR staff can delegate to line but still maintain control • Delivers instant insight into company wide data, from high level snapshots to granular detail • Reduces business risk, through reliability and quality

13. STRATEGIC FOCUS VALUE PROPOSITION INCREASED PRODUCTIVITY BOTTOM LINE IMPACT DETAILED INSIGHTS COMPLIANT CONSISTENT LABOUR RELATIONS STREAMLINED PROCESSES COST REDUCTION RISK AVOIDANCE VALUE CFO HR EXECUTIVE CEO

14. Reporting • Generate reports at a click of a button – all the data captured when running the process is available for reporting – no time expended to collate information and prepare reports • Customisable – insights into processes, employees, managers transgressions & results • View dashboards and real time snapshots • Gain visibility into critical process data such as exceptions, variances & trends • Easily identify problem areas • Administration • Processes are predefined and standardised • Push technology – ensures relevant info is made available to users as and when required • Central management of divisions, groups, companies • Improves speed and productivity • Improves efficiency, handles complexities, ensuring quality • Frees up personnel to concentrate on other HR issues • Handles volumes of cases consistently and reliably • No manual paper chase routines • Technology • Access leading edge technology which provides advantages for complex, people intensive and manual processes • Compliance • Rules & Regulations and company policy are built into processes • Risk Mitigation via forced adherence to time periods and process parameters • Automatic population and storage of documents, notices, forms. Storage of evidence • Prompts actions to be taken when required by relevant party • Can be linked to HR or professional advisors (as required) • Centrally update rules,documents – changes in legislation QUANTIFICATION OF VALUE • Social • All employees are treated fairly and consistently – Better working environment

15. Key Features Code of Conduct Framework to manage and customise LR infrastructure Documentation & Knowledge Management Collaboratively manages content using a common repository Compliance & Consistency Tools, information & suggestions to identify correct process and action Customisation LR processes tailored to your needs by incorporating business rules, HR docs, company structure Legislation & branding Workflow Automation Routes tasks to applicable personnel based on business rules for action. Includes approvals Case Management Processes tracked through all stages ensuring integrity of process and decision Communication Management Action and auto reminder emails. Process notes, meeting facilitation Action and Process Audit Trail Stores process stage detail and action history per process Process History Displays employee process history at relevant stages facilitating decisions Process Documentation Auto form creation population & storage at various process stages Document, Transcript & Evidence attachments Searchable Knowledge Base All Structures Accommodates all company, group & divisional process structures –Including Electronic Link to external consultant Reporting Dashboards – real time snapshots. Standard& customisable reports- processes, employees management, trends, exceptions, variances,& results User Access Security Role based and Customisable. limit or include functions, activities or viewing rights

16. Low Cost Low total cost of ownership Ease of quantification & no hidden costs Low Risk No change management No software implementation issues High Return High ROI Quick payback