Delivering Difficult Messages
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Delivering Difficult Messages. February 2009. Introduction. Career Innovations specialises in all aspects of talent development and performance to enhance personal and professional growth. Leadership & Performance Team Effectiveness Career Management

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Presentation Transcript

Introduction
Introduction

  • Career Innovations specialises in all aspects of talent development and performance to enhance personal and professional growth.

    • Leadership & Performance

    • Team Effectiveness

    • Career Management

    • BRW Upstarts: Announced Career Innovations as one of the fastest growing business in Australia.


Workshop objectives

Providing context in People Conflict Management

Introduction of an Effective Framework?

Practical use in ‘Real Life’ situations

WorkshopObjectives:


Context

Fact

“A recent survey showed that managers of people are spending up 18% of their time dealing with conflict”

Context:


Confronting direct reports skilled

Deals with problem direct reports firmy & timely manner

Doesn’t allow problems to fester

Deals effectively with troublemakers

Confronting Direct Reports: Skilled


Confronting direct reports unskilled

Not comfortable delivering negative messages

Procrastinates and avoids problems until forced to act

May give in too soon to excuses

Confronting Direct Reports: UnSkilled


Real life situations

Under Performance

Poor Work Practices

Behavioural Issues

Real Life Situations:


Delivering difficult messages
Delivering Difficult Messages:

  • Name the Issue

  • Give specific examples

  • Describe emotions around that issue

  • Clarify what is at stake

  • Identify your contribution to the problem

  • Indicate your wish to resolve the issue

  • Invite them to respond


Exercise # 1

Delivering Difficult Messages


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