Where to go for help if you have a problem. Developed By by . Problems. If you are having problems with: A bill Not understanding why your bill is large If you think the company is charging you more money than what you agreed to pay. You can contact the
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Telecommunications Industry Ombudsman
Phone: 1800 062 058
The Telecommunications Industry Ombudsman is a free and independent service, that can help you resolve a problem with a telecommunications company. The Ombudsman is like a referee.
They will ask you for details of the problem. They will ask if you have already tried to contact the company to solve the problem.