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Open For Business

Open For Business. Bonnie Canal Managing Partner The Resiliency Institute. Business Resiliency . Business Continuity Plans are a piece of the creating safer, stronger communities. FEMA BCP Video. Hurricane Irene: by the Numbers. Storm Overview

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Open For Business

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  1. Open For Business Bonnie Canal Managing Partner The Resiliency Institute

  2. Business Resiliency Business Continuity Plans are a piece of the creating safer, stronger communities

  3. FEMA BCP Video

  4. Hurricane Irene: by the Numbers Storm Overview • North Carolina residents and emergency managers began preparing for Hurricane Irene August 24 as the Category 3 storm approached the state with 115 mph sustained winds. • Effects from the hurricane could be felt in New Hanover County by the evening of August 26. By the time Hurricane Irene made landfall at 9 a.m Saturday, Aug. 27 near Cape Lookout the winds had diminished and was downgraded to a Category 1 storm.  • The hurricane caused storm surge of 2 to 4 feet along parts of the Outer Banks and up to 15 feet along parts of the Pamlico Sound. Damage Overview • 7 - people killed by the hurricane (2-Pitt, 1 each in Nash, New Hanover, Onslow, Sampson and Wayne counties) • 86 shelters open in 41 counties housing more than 10,000 people • More than 660,000 power outages (at peak) • More than 270 roads and 21 bridges closed due to flooding, debris and damage (at peak).

  5. Hurricane Irene: by the Numbers Recovery Assistance • 38 – counties approved for federal disaster assistance for individuals and business owners • 37 – counties approved for federal disaster assistance for local governments and certain non-profits • 31– Disaster Recovery Centers were open in various communities between Aug.31 and Nov.4 to provide one-on-one assistance for survivors • 35,034 - people registered with FEMA for state & federal assistance • 17,666- residents visited Disaster Recovery Centers which were operated jointly by FEMA and NCEM with support from SBA • 27,800- damaged homes inspected and paperwork sent to FEMA • $35 million+ approved in federal disaster assistance grants for homeowners and renters in 38 counties • $47 million in SBA loans to homeowners and business owners • 17,500+ - Number of households or businesses that received state/federal financial assistance to recover

  6. Hurricane Irene: by the Numbers Recovery Assistance • 1,671 - families helped through NCEM/FEMA Community Outreach efforts • 284 - families housed in nearby hotels or apartments for several weeks while their homes were repaired • 196 - number of temporary housing units provided by FEMA as temporary shelter for 194 families in remote areas as they rebuilt their homes. • $1.9 million provided in Disaster Unemployment Insurance to 838 people • $110 million - Amount of Public Assistance funds obligated • 1,814 - number of Public Assistance projects for which funds have been obligated. 323 different agencies applied for funding assistance. • $63 million - amount of reimbursement to counties for debris removal and emergency protective measures • $47 million - amount of reimbursement to counties for permanent work • 16 - number of properties acquired as part of Hazard Mitigation program • 900 - number of properties analyzed for potential hazard mitigation funding.

  7. 1 in 4 businesses forced to close after a disaster, never reopens.

  8. Turn Excuses Into Action • We thought we had no risk • It takes too much time • It takes too much money • We had more important things to think about • We thought we were too small to need a plan • We backed up our computers and thought that was enough • We didn’t know where to go for help

  9. Objectives of Business Continuity Planning • Protect people and property • Resume critical business operations • Minimize downtime • Preserve reputation • Meet obligations

  10. What if… A natural, human-caused, technological or building-specific disaster occurred? • Could you contact employees / vendors / customers? • What if your equipment or machinery were damaged? • What if you lost valuable information/data? • Would you lose market share or reputation?

  11. Top 5 Threats or Risks to Businesses • Power Loss • Loss of Sales & Customers • Length of Recovery • Uninsured Loss (for continuing operations) • Uninsured Loss (for destruction of physical property) NFIB Research Foundation Report What are you doing to protect your business?

  12. 10 Steps to Preparedness • Assess Your Risk – Both Internally and Externally • Know Your Operations • Know Your IT Capabilities & Back Up Your Data • Prepare Your Supply Chain • Prepare Your Employees • Create a Crisis Communications Plan • Assemble Emergency Supplies • Identify an Alternate Location • Know Your Insurance Coverage & Finances • Test Your Plan

  13. Know Your Risks

  14. Know Your Operations Payroll Accounts Payable Customer Orders Sales Deliveries Benefits

  15. Know Your Information Technology & Back Up Your Data

  16. Prepare Your Supply Chain • How will you maintain operations if your suppliers are impacted by a disaster? • Talk to your key vendors and suppliers about their recovery plans. • Ask yourself…has it been tested? • Develop relationships with alternate vendors. • Eliminate single points of failure • Insure what can’t be protected.

  17. Know Your Key Customers, Contacts, Suppliers & Vendors

  18. Know Your Employees

  19. Prepare Your Employees What Do Your Employees Know About Your Plan? • Do they know a plan exists? • Do they know where to find the plan? • Do they know their primary role? • Have you shared the plan with new hires? • Prepare for work-from-home challenges.

  20. Create a Communication Plan • Call Tree (Landline, Mobile, Text, Email) • Call-in Number • Social Media • Company Intranet • 3rdParty Emergency Notification Systems • Customers • Suppliers & Vendors • Creditors • Media Communications

  21. Assemble Emergency Supplies • Employee Emergency Kits • Workplace Recovery Kits

  22. Plan for an Alternate Location • Physical Recovery Elements • Data shouldn’t be the only recoverable asset • Office Space • Work Spaces (desks, chairs, etc.) • Hardware (servers, desktops, copy, fax) • Power (know your demands ahead of time)

  23. Know Your Finances

  24. Know Your Insurance Coverage • Business Income & Extra Expense • Contingent Business Interruption • Supply Chain • Services Interruption/Off -Premises Power • Interruption by Civil or Military Authority

  25. Test Your Plan: Where the Rubber Meets the Road! • Do an annual exercise and update the plan as necessary. • There is no pass or fail. • Make adjustments as needed and remember to re-educate your employees. • Testing is a process not just a project. “Knowledge is of no value unless you put it into practice”. -Anton Chekhov

  26. Know Where to Go For Help

  27. Prepare to Recover

  28. Do This TODAY… • Assess Your Risk • Employee Contact List • Suppliers/Vendors List • Identify Other Key Contacts • Identify Critical Business Functions • Identify Possible Alternate Recovery Location

  29. Tools & Resources • http://readync.org/ • www.ready.gov • www.sba.gov • www.preparemybusiness.org • www.readyrating.org • www.disastersafety.org

  30. Questions? Bonnie Canal Managing Partner The Resiliency Institute 504-874-5474 bonniecanal@theresiliencyinstitute.com

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