Customer Relationship Management (CRM) Market Research and Forecast Report 2023-2028

1. Global Customer Relationship Management (CRM) Market Research and Forecast Report 2023-2028 Author: Elena Anderson, Marketing Manager | Copyright © IMARC Service Pvt Ltd. All Rights Reserved IMARC Group © 2019 IMARC All Rights Reserved

2. Report DescriptionAbout IMARC Group The International Market Analysis Research and Consulting Group is a leading adviser on management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses. IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, chemicals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise. IMARC’s tailored approach combines unfathomable insight into the dynamics of companies and markets with close cooperation at all levels of the client organization. This ensures that our clients achieve unmatchable competitive advantage, build more proficient organizations, and secure lasting results.

3. Report Description and Highlights Report Description Global Customer Relationship Management (CRM) Market Research Report: The latest report by IMARC, titled “Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028” " the global data catalog market reached a value of US$ 770.7 Million in 2022. Customer relationship management (CRM) refers to numerous solutions designed to manage, organize, and monitor interactions and relationships of organizations with customers. These solutions offer real- time communication, and supplement and improve traditional relationships by phone and e-mail. It helps businesses efficiently carrying out the procedures of sales, accounting, and management by offering real-time access to a centralized database, thus eradicating the need for unnecessary paperwork. In recent years, CRM has gained momentum as it is being widely employed in various industry verticals, such as banking, financial services and insurance (BSFI), retail, telecommunications, healthcare, government, and education. Request Free Sample Report: https://www.imarcgroup.com/customer-relationship-management- market/requestsample

4. Report Description and Highlights Report Description Global Customer Relationship Management (CRM) Market Trends: One of the primary factors driving the market is the extensive utilization of artificial intelligence (AI). For instance, organizational departments, including sales and marketing and customer services and support, are extensively integrating customer relationship management systems with AI in order to enhance consumer experience and feedback and develop strong bonds with them, thereby positively influencing the market growth. Additionally, rapid digital transformation is escalating the demand for CRM solutions due to the growing usage of digital channels like social media platforms by individuals to interact with brands. Besides this, CRM solutions minimize costs, increase response times and enhance consumer satisfaction. Along with this, the sudden coronavirus disease (COVID-19) outbreak has led to extensive adoption of work-from-home (WFH) policies, thereby prompting companies to opt for CRM solutions to interact with employees effectively in a remote- working environment. Other major growth-inducing factors include the shifting preferences from push marketing to pull marketing, increasing popularity of cloud solutions, and constant technological advancements in business intelligence. Looking forward, IMARC Group expects the market value to reach US$ 110.3 Billion by 2028, expanding at a CAGR of 11.2% during the forecast period (2023-2028).

5. Report Description and Highlights Report Description Market Summary: Breakup by Component: • Software • Services Breakup by Deployment Mode: • On-premises • Cloud-based Breakup by Organization Size: • Small and Medium-sized Enterprises • Large Enterprises Breakup by Application: • Customer Service • Customer Experience Management • CRM Analytics • Marketing Automation • Salesforce Automation

6. Report Description and Highlights Report Description • Others Breakup by Industry Vertical: • BFSI • Retail • Healthcare • IT and Telecom • Discrete Manufacturing • Government and Education • Others Breakup by Region: • North America • United States • Canada • Asia-Pacific • China • Japan • India • South Korea

7. Report Description and Highlights Report Description • Australia • Indonesia • Others • Europe • Germany • France • United Kingdom • Italy • Spain • Russia • Others • Latin America • Brazil • Mexico • Others • Middle East and Africa

8. Report Description and Highlights Report Description Competitive Landscape with Key Players: • • • • • • • • • • • • • Adobe Inc. Cisco Systems Inc. Insightly Inc. International Business Machines Corporation Microsoft Corporation Oracle Corporation Pegasystems Inc. Ramco Systems Limited Sage Group plc Salesforce.com Inc. SAP SE SugarCRM Inc. Zoho Corporation Private Limited. View Full Report with TOC & List of Figure: https://www.imarcgroup.com/customer-relationship- management-market

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10. We are the trusted business partners to the world's leading corporates, governments, and institutions Partial List of Clients A partial List of our Clients

11. Report Description and Highlights Report Description © 2019 IMARC All Rights Reserved This Publication and all it’s contents unless otherwise mentioned are copyrighted in the name of International Market Analysis Research and Consulting (IMARC). No part of this publication may be reproduced, repackaged, redistributed or resold in whole or in any part. The publication may also not be used in any form or by and means graphic electronic or mechanical, including photocopying, recording, taping or by information storage or retrieval, or by any other form, without the express consent of International Market Analysis Research and Consulting (IMARC). Disclaimer: All contents and data of this publication, including forecasts, data analysis and opinion have been based on information and sources believed to be accurate and reliable at the time of publishing. International Market Analysis Research and Consulting makes no representation of warranty of any kind as to the accuracy or completeness of any Information provided. IMARC accepts no liability whatsoever for any loss or damage resulting from opinion, errors or inaccuracies if any found this publication. IMARC, IMARC Group and Global Therapy Insight Series are registered trademarks of International Market Analysis Research and Consulting. All other trademarks used in this publication are registered trademarks of their respective companies.

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