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IBM Credit Corporation

IBM Credit Corporation. A new Information System enables one generalist to perform multi-tasking which used to be done by five specialists. Before and After BPR - Loan Application Process at IBM Credit Corp. Work Flow Using Specialists. Customer Service Receptionist. Credit

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IBM Credit Corporation

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  1. IBM Credit Corporation • A new Information System enables one generalist to perform multi-tasking which used to be done by five specialists.

  2. Before and After BPR - Loan Application Process at IBM Credit Corp. Work Flow Using Specialists Customer Service Receptionist Credit Checker Business Practices Specialist Admini- strator To Cus- tomer Pricer Log in call from sales rep Do credit check on customer Modify std. loan covenant based on cust. req. Compute interest rate on loan Convert information into a quote letter Work Flow After BPR Deal Structurer To Customer Use sophisticated computer program to process entire loan application

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