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CCT355H5 Final Presentation R Nicholls Distribution. Nicholas Wiradharma Jamie Robinson. Who is R Nicholls?. Medium- Sized Uniform Distributor Primary Customers: Bids on Government Uniform Contracts Market: Police Officers Firefighters Paramedics Security Other. Who is R Nicholls?.

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Presentation Transcript
who is r nicholls
Who is R Nicholls?
  • Medium- Sized Uniform Distributor
  • Primary Customers: Bids on Government Uniform Contracts
  • Market:
    • Police Officers
    • Firefighters
    • Paramedics
    • Security
    • Other
who is r nicholls1
Who is R Nicholls?
  • Buy and Manufacture Large Quantities of Uniforms
  • Customize uniforms based on role
  • Pricing Strategy:
    • Economies of Scale
business process
Business Process
  • Orders for come from various mediums
    • Fax
    • Email
    • Phone
  • Requests made byusers
  • Aggregated bysuperiors
business process1
Business Process
  • Orders are entered into ERP systems manually
  • Product is committed out of inventory
  • Sent to Production Department
    • Sew Department Patches (GOV)
    • Names
    • Positions
business process2
Business Process
  • Product Assembly
  • Shipped in Bulk
    • Invoice are

Generated

potential error
Potential Error
  • Order placement Error (Customer)
  • “Broken Telephone Effect”
  • Order input to ERP system (QuickBooks)
cost of error
Cost of Error
  • R Nicholls must replace products from order error out of own inventory at own expense
  • Government
need for change
Need for Change?
  • Lack of efficiency for both customers and production team
  • Large Margin for

error

vision for change
Vision For Change
  • Goal: Error Free Sales Process
  • Orders are placed accurately from start to finish
steps for change
Steps for Change
  • Initial Request is done correctly
    • Sending out Re-Usable Sizing Set for customers to ensure correct size selection
    • Proper Size Selection
steps for change1
Steps for Change
  • Standardizing Communication Medium
    • Between Consumer and R Nicholls
  • Creating an efficient medium for communicating order request
what makes it efficient
What makes it Efficient?
  • Reducing Number of Stake Holders
  • Shifting responsibility of error
  • Effective time management
    • Reducing delay of customer order
change proposition
Change Proposition
  • Unique Web Based Communication System
    • Improve end to end communication with consumer and dealer
    • More accurate order placements
      • Steps are automated
how are we going to do this
How are we going to do this?
  • System will consist of back end and front end
  • Back End
    • Allow creation of Customer portals when contract is generated
    • Menu of items are inputted and URL is assigned
    • Customers will be imported into system based on contracts
    • Logins will be issued for security
how are we going to do this1
How are we going to do this?
  • Front End
    • Simplified for Customers to reduce errors
    • Already have necessary information for customers
      • Name, Address, Billing, Products, Quantities
      • Just need Size
    • 3 step process:
      • Customers login
      • Select sizes for product
      • Confirm Order
final step
Final Step
  • Orders are formatted using a middleware script to meetQuickbooks order format
  • Orders are automatically inputted
    • Reduces manual order input error
summary
Summary
  • Potential to be more efficient and effective in their business process
  • Needs to simplify ordering process for customers along with error support
  • Shifts accuracy responsibility
    • User who would complain is responsible for inputting order
summary1
Summary
  • Must create a simple end-to-end businesses process between consumers and R Nicholls
  • Overall will improve efficiency in order placement and error management
  • Clear paper trail for managing disputes
  • Reduce costs and protect them from “kick-back” from the government
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