ARTA

ARTA

Feedback and Redress Mechanisms Service Pledges • Please let us know how we have served you • By doing any of the following: • Accomplish our Feedback Form available in the NasipitBaseport, Port Terminal Offices of Butuan and Masao and simply drop in the Suggestion Box at the lobby and in our Action Center. • Send your Feedback through our email address: pmo_nasipit@yahoo.com or call us at 085-3425352/ 085-3426451 • Talk to our Officer of the Day. • If you are not satisfied with our service, your written/ verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk. • Thank you for helping us continuously improve our services. “PPA pledges to develop and operate in partnership with the private sector, locally, globally competitive and environment friendly ports to ensure customer’s satisfaction and contribute to our country’s economic recovery”. Specifically, PPA pledges “OplanSmilling Face” & “BilisAksyon” to customers/ Clients that transact business Inside the port 24hours services in the country’s major ports An orderly, clean and safe port Release of cargoes within Thirty (30) minutes from Presentation of complete Documents Hassle –free berthing Application assured through Use of information technology At PPA, service time is anytime, all the time!

LIST OF NASIPIT BASEPORT FRONTLINE SERVICES • Allocation of Berthing Spaces and the Services of Docking Needs of Commercial Vessels both Foreign and Domestic • Granting on Entry Clearance to all Commercial Vessels both Foreign and Domestic • Grating of Exit Clearance to all Commercial Vessels both Foreign and Domestic • Withdrawal of Dangerous Goods • Procedure in Withdrawal of Rolling Cargo • Procedure in Withdrawal of General Cargo • Assessment of Stuffing/Stripping Fee and Storage Fee • Documentation, Processing, Approval for Loading of General Cargoes • Documentation, Processing, Approval for Loading of Regulated Cargoes • Documentation, Processing, Approval for Loading of Rolling Cargoes • Documentation, Processing, Approval for Loading of Dangerous Cargoes • Issuance of Official Receipts and RORO Terminal Fee Tickets (RRTF)

1 SERVICE TITLE: Allocation of Berthing Spaces and the Service of Docking Needs of Commercial Vessels both Foreign and Domestic OFFICE ADDRESS: Philippine Ports Authority Port Management Office of Nasipit Talisay, Nasipit, Agusan del Norte SERVICE DESCRIPTION: Documentation & Application for Berthing Permit and the Grant of Entry and Exit Clearance to Vessels WHO MUST AVAIL OF THE SERVICE: Shipping Lines and/or Agent who are intending to call their vessels at the Port of Nasipit REQUIREMENTS: * Vessel’s Registration (for maiden voyage) * Vessel information Sheet/Statistical Supplement * Application for Berth/Anchorage SCHEDULE OF AVAILABILITY OF THE SERVICE: 24 Hours/7days a week FEES: Dockage (for Foreign Vessels) Usage Fee (for Domestic Vessels) Port Dues (for Foreign Vessels) Share On Line Handling (Mooring & Unmooring) Share On Pilotage

HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

2 Granting of Entry Clearance to all Commercial Vessels both Foreign and Domestic SERVICE DESCRIPTION: Documentation & Application for Berthing Permit and the Grant of Entry and Exit Clearance to Vessels REQUIREMENT: * Inward Manifest * Bills of Lading/Import Clearance HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

2 Granting of Exit Clearance to all Commercial Vessels both Foreign and Domestic SERVICE DESCRIPTION: Documentation & Application for Berthing Permit and the Grant of Entry and Exit Clearance to Vessels REQUIREMENT: * Outward Manifest * Bills of Lading/Import Clearance * Roll Book FEES: Dockage (for Foreign Vessels) GRT x Dollar rate x .039 x no. of days in the port Usage Fee (for Domestic Vessels) GRT x .80 x no. of days in the port Port Dues (for Foreign Vessels) GRT x dollar rate x .081 Share on Line Handling (Mooring & Unmooring), please see CHO Matrix Share on Pilotage, please see Pilotage Matrix HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

1 SERVICE TITLE: Withdrawal of Dangerous Goods OFFICE ADDRESS: Philippine Ports Authority Port Management Office of Nasipit Talisay, Nasipit, Agusan del Norte SERVICE DESCRIPTION: Withdrawal of Dangerous Goods WHO MUST AVAIL OF THE SERVICE: All Legitimate Port Users REQUIREMENTS: 1. Bill of Lading from port of loading 2. Dangerous Goods Handling Permit 3. Delivery Receipt SCHEDULE OF AVAILABILITY OF THE SERVICE: 24 Hours a day/7days a week FEES:

HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE Dangerous goods

2 Procedure in Withdrawal of Rolling Cargo SERVICE DESCRIPTION: Withdrawal of Rolling Cargoes 1. Vehicle (CHO assited) 2. RRTS – Roll-On/Roll-Off Transport System (self-propelled) REQUIREMENT: 1. Bill of Lading 2. Certificate of Registration 3. Official Receipt FEES: 1. Vehicle (CHO assisted) a. Wharfage Fee (plus VAT) b. Government Share on Arrastre (10%) (plus VAT) 9.00 / cu. m. c. Government Share on Stevedoring(10%) (plus VAT) 70/85 / Rev. Ton 2. RRTS – Roll-On/Roll-Off Transport System (self-propelled) 21.10 / Rev. ton a. Terminal Fee Cash Ticket HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

3 Procedure in Withdrawal of General Cargo SERVICE DESCRIPTION: Withdrawal of Rolling Cargoes 1. Break bulk Cargoes 2. Bulk Cargoes REQUIREMENT: 1. Bill of Lading from port of loading 2. Delivery Receipt FEES: a. Wharfage Fee b. Government Share on Arrastre (10%) c. Government Share on stevedoring (10%) HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

SERVICE TITLE: Assessment of Stuffing/Stripping Fee Storage Fee SERVICE DESCRIPTION: Collection of Additional Port Charges 1. Stuffing Fee 2. Stripping Fee 3. Storage Fee REQUIREMENTS: 1. Bill of Lading from port of loading 2. Delivery Receipt FEES:

1 SERVICE TITLE: Documentation, Processing, Approval for Loading of General Cargoes OFFICE ADDRESS: Philippine Ports Authority Port Management Office of Nasipit Talisay, Nasipit, Agusan del Norte SERVICE DESCRIPTION: Loading of General Cargoes 1. Breakbulk Cargoes 2. Bulk Cargoes WHO MUST AVAIL OF THE SERVICE: All Legitimate Port Users REQUIREMENTS: * Bill of Lading SCHEDULE OF AVAILABILITY OF THE SERVICE: 24 Hours a day/7days a week FEES:

2 SERVICE TITLE: Documentation, Processing, Approval for Loading of Regulated Cargoes SERVICE DESCRIPTION: Loading of General Cargoes A. Forest/Planted Specie Products 1. Logs 2. Lumber 3. Plywood/Veneer/Lawanit 4. Rattan/Binding Materials B. Others 1. Coco Lumber 2. Sand and Gravel 3. Mineral Ore REQUIREMENTS: 1. Bill of Lading 2. Attachments A. Forest/Planted Specie Products DENR Clearances: a. CTO – Certificate of Timber Origin b. CLO – Certificate of Lumber Origin c. Permit of Transport (form origin to destination) B. Other a. Philippine Coconut Authority Clearance b. Barangay Clearance for Sand and Gravel c. DENR Permit to Transport FEES:

3 SERVICE TITLE: Documentation, Processing, Approval for loading of Cargoes SERVICE DESCRIPTION: Loading of Rolling Cargoes 1. Vehicles (CHO assisted) 2. RRTS – Roll-On-/Roll-Off Transport System (self-propelled) REQUIREMENTS: 1. Bill of Lading 2. Certificate of Registration 3. Official Receipt FEES:

4 Documentation, Processing, Approval for Loading of Dangerous Goods SERVICE DESCRIPTION: Dangerous Goods Handling Process/Procedure REQUIREMENT: 1. Bill of Lading 2. Dangerous Goods Handling Permit from PCG HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

5 SERVICE TITLE: Issuance of Official Receipt and RORO Terminal Fee Tickets (RRTF) SERVICE DESCRIPTION: All Port Charges and other revenues assessed by Operations, Engineering, Port Police, Acting BDMO are collected by the Cashier/Collection Representative and corresponding Official Receipt/RoRo Terminal Fee Tickets are issued to acknowledge receipt thereof. WHO MUST AVAIL OF THE SERVICE: All Port customers such as Shippers/consigness, Vessel Representative, Shipping/ Liner Representatives, Service Providers, Passengers, Lessees, Ship Chandler, Businessmen & other port customers REQUIREMENTS: a. Port Operations Invoice or b. Port Charges Computation Sheets c. Bill of Lading (for RoRo Vehicles-RRTF) d. Authority to Withhold from the BIR (for customers who are new withholding agents) e. BIR Form 2307 (for customers who Withhold 2% tax) FEES: a. Charges against Vessel – Usage Fees, Lay Up Fees, Port Dues, Dockage – Berthing, b. Charges against Cargoes – Wharfage, Storage , Government Share, Share on Arrastre/Stevedoring Income, Portrage, Pilotage Fees c. Other Port Charges – Rentals, Stuffing, Stripping, Permit Fee, Watering & Electric Consumption, Mooring/Unmooring, etc. d. RORO Terminal Fee Tickets – for RORO Vehicles

LIST OF MASAO PORT TERMINAL FRONTLINE • Processing of Permits • Notice of Arrival (NOA) • Application for Berth/Anchorage (ABA) • Vessel Entrance • Application for Exit Clearance • Cargo Stackpilling • Cargo Entry (Cargo Loading) • Cargo Withdrawal (Incoming Cargo) • Issuance of Official Receipts and Cash Tickets

1 SERVICE TITLE: Processing of Permits OFFICE ADDRESS: Philippine Ports Authority Terminal Management Office of Masao Port Area, Brgy, Lumbucan, Butuan City Tel. No. 342-6451 / 343-0138 SERVICE DESCRIPTION: A permit be secured from the Authority before a vessel can undertake either or the following: a. Watering b. Bunkering c. Repair works, such as welding, chipping, painting, etc. d. Loading/unloading of dangerous cargo WHO MUST AVAIL OF THE SERVICE: Vessel Representative, Shipping Lines, Consignees, Shippers, etc. REQUIREMENTS: Duly accomplished Permit Form SCHEDULE OF AVAILABILITY OF THE SERVICE: Monday to Friday, 8:00 A.M. to 5:00 P.M. FEES: Permit Fee

2 NOTICE OF ARRIVAL (NOA) – Shall be filed 48 hours before ETA of Vessel SERVICE DESCRIPTION: NOA is intended to inform the Authority that a vessel is arriving. Vessel’s particular, purpose of call other information are stated in the NOA to serve as guide for PPA personnel in berth allocation and other actions to be taken. REQUIREMENT: Duly accomplished NOA Form HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

3 Application for Berth/Anchorage (ABA) – shall be filed 36 hours before ETA of Vessel SERVICE DESCRIPTION: This application if filed by agent/owner of vessel (indicating therein the purpose of call, ETA, last & next port of calls, voyage origin and destination, cargoes to be loaded or discharged) to serve as guide for PPA personnel in decision making as to berth allocation and other matters in port and harbour operation to ensure fast turn around time of vessel efficient cargo handling operation and safety of port facilities. REQUIREMENT: Duly accomplished Application Form HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

4 Vessel Entrance SERVICE DESCRIPTION: All vessels be it foreign or domestic must apply for Entrance at the office of PPA, This enables PPA to monitor vessel traffic and a basis for determining port charges WHO MUST AVAIL OF THE SERVICE: Vessel Clearing Officer, Vessel or Shipping Lines Representative REQUIREMENTS: Vessel’s Roll Book, Inward Manifest, Bills of Lading, Vessel’s Crew list, Master’s Oath of Safe Departure HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

5 Application for Exit Clearance SERVICE DESCRIPTION: Granting of Exit Clearance to vessels is a tool of PPA to ensure that all fees due to PPA are collected WHO MUST AVAIL OF THE SERVICE: Vessel’s Representative REQUIREMENTS: Vessel’s Roll Book, Inward Manifest, Bills of Lading, Vessel’s Crew list, Master’s Oath of Safe Departure HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

6 Cargo Stack pilling SERVICE DESCRIPTION: To ensure that only cargoes that are properly documented are allowed entry into the port for stack pilling prior to loading to vessel WHO MUST AVAIL OF THE SERVICE: Shipping Lines, Shippers REQUIREMENTS: Bill of Lading, Loading/Unloading Advice for regulated cargoes FEES: Charges Against Cargo (Wharfage, Arrastre & Stevedoring Government Share) HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

7 Cargo Entry (Cargo Loading) SERVICE DESCRIPTION: To ensure that only cargoes that are properly documented are allowed entry into the port for stack pilling prior to loading to vessel WHO MUST AVAIL OF THE SERVICE: Shipping Lines, Shippers REQUIREMENTS: Bill of Lading, Loading/Unloading Advice for regulated cargoes FEES: Charges Against Cargo (Wharfage, Arrastre & Stevedoring Government Share) HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

8 Cargo Withdrawal (Incoming Cargo) SERVICE DESCRIPTION: Cargo Withdrawal process is a system to be followed before cargoes can pass through the exit gates to ensure that all fees due PPA has been paid and only legitimate owner can withdraw cargoes WHO MUST AVAIL OF THE SERVICE: Vessel’s Representative, Shipping Lines, Shippers etc. REQUIREMENTS: Bill of Lading, Loading/Unloading Advice for regulated cargoes FEES: Charges Against Cargo (Wharfage, Arrastre & Stevedoring Government Share) HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

9 Issuance of Official Receipt and Cash Tickets SERVICE DESCRIPTION: All Port Charges and other fees assessed by Operations, Engineering, Port Police and Acting BDMO are collected by the Cashier/Special Collecting Officer and corresponding Official Receipts are issued in acknowledgement thereof. WHO MUST AVAIL OF THE SERVICE: All Port customers such as Shippers/consignees, Vessel Representatives, Shipping/Liner Representatives, Service Provider, Leasees, Ship Chandler, Businessmen and other port customers REQUIREMENTS: Port Charges Computation Sheets FEES: a. Charges Against Vessel – Usage Fees, Lay Up Fees, Port Dues, Dockage-Berthing, Dockage-Anchorage b. Charges Against Cargoes – Wharfage, Storage, Gov’t. Share on Arrastre/Stevedoring Income, Pilotage Fees HOW TO AVAIL OF THE SERVICE: * Form is available FREE OF CHARGE

LIST OF BUTUAN PORT TERMINAL FRONTLINE SERVICES • Processing of Permits • Notice of Arrival (NOA) • Application for Berth/Anchorage (ABA) • Vessel Entrance • Application for Exit Clearance • Cargo Stackpilling • Cargo Entry (Cargo Loading) • Cargo Withdrawal (Incoming Cargo) • Issuance of Official Receipts and Cash Tickets

1 SERVICE TITLE: Processing of Permits OFFICE ADDRESS: Philippine Ports Authority Terminal Management Office of Butuan Port Area, Butuan City Tel. No. 342-6451 SERVICE DESCRIPTION: A permit be secured from the Authority before a vessel can undertake either or the following: a. Watering b. Bunkering c. Repair works, such as welding, chipping, painting, etc. d. Loading/unloading of dangerous cargo WHO MUST AVAIL OF THE SERVICE: Vessel Representative, Shipping Lines, Consignees, Shippers, etc. REQUIREMENTS: Duly accomplished Permit Form SCHEDULE OF AVAILABILITY OF THE SERVICE:Monday to Friday, 8:00 A.M. to 5:00 P.M. FEES: Permit Fee