1 / 72

“GROWING GLOBAL:

“GROWING GLOBAL:. Developing the Cultural Competencies for Success in the 21 st Century.”. DFA Intercultural Global Solutions www.deanfosterassociates.com Dean@Deanfosterassociates.com +1.718-287-9890. d. dfa. “CULTURE IS THE DNA OF A NATION. EVERYTHING ELSE…

reia
Download Presentation

“GROWING GLOBAL:

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. “GROWING GLOBAL: Developing the Cultural Competencies for Success in the 21st Century.” DFA Intercultural Global Solutions www.deanfosterassociates.com Dean@Deanfosterassociates.com +1.718-287-9890 d dfa

  2. “CULTURE IS THE DNA OF A NATION. EVERYTHING ELSE… POLITICS… ECONOMICS… SOCIAL & BUSINESS LIFE… IS CONSEQUENCE”.

  3. “IF YOU ENTER A REGION, ASK WHAT ITS PROHIBITIONS ARE;IF YOU VISIT A COUNTRY, ASK WHAT ITS CUSTOMS ARE;IF YOU CROSS A FAMILY’S THRESHOLD, ASK WHAT ITS TABOOS ARE.”- Li Ji (The Book of Rites)One of the Five Confucian Classics (500 BC) dfa

  4. GLOBALISATION TRENDS REPORT*: • 60% of all cross-border ventures do not work out as planned. • 30% of all expatriates return from assignment abroad prematurely. • 48% of all repatriates leave their company within two years of returning home. dfa * Compiled from various statistics, The Economist, 2005-2008.

  5. DURING THIS ENCOUNTER... • ...ASK MANY PERSONAL QUESTIONS • ...TALK LOUDER THAN USUAL • ...INTERRUPT WHENEVER YOUR PARTNER SAYS ANYTHING • ...STAND VERY CLOSE TO YOUR PARTNER dfa

  6. DURING THIS ENCOUNTER... • ...SPEAK VERY SOFTLY • ...DO NOT INITIATE ANY TOPICS OR ASK ANY QUESTIONS • ...AVOID EYE CONTACT • ...STAND 3-4 FEET AWAY FROM YOUR PARTNER • ...KEEP SMILING dfa

  7. “WE DON’T SEE THINGS AS THEY ARE... WE SEE THINGS AS WE ARE” -Anais Nin dfa

  8. “CULTURAL FILTERS”... • Brazilians say... - always in a hurry - serious, reserved - cautious - restrained - composed - methodical • Japanese say... - relaxed - friendly, spontaneous - reckless - uninhibited - emotional - impulsive dfa

  9. “Culture hides more than it reveals, and strangely enough what it hides, it hides most effectively from its own participants.” - Edward T. Hall dfa

  10. “IF THE MIND IS THE HARDWARE, THEN CULTURE IS THE SOFTWARE” -Geert Hofstede dfa

  11. Influencers of Work Behaviors dfa

  12. CULTURAL “ICEBERG” PERCEIVABLE BEHAVIOURS EXPLICIT CULTURE TOPOGRAPHY CLIMATE IMPLICIT CULTURE Traditions / Values / Norms dfa HISTORY RELIGION

  13. Language Food Architecture Music Dress Literature Forms of Relationships Religion Pace of Life Ways of Work Etc., etc., etc. EXPLICIT CULTURE dfa

  14. EXPLICIT WORK BEHAVIOURS Punctuality Dress Greeting styles Social Etiquette Verbal Communication Giftgiving Personal Space Men & Women Holidays & traditions Meeting protocols Negotiation Styles Management techniques Non-verbal Communications Boss-subordinate roles Decision-making patterns dfa

  15. IMPLICIT CULTURE... • HOW DO WE DEFINE HUMAN • RELATIONSHIPS? • HOW DO WE VIEW TIME? • HOW DO WE COMMUNICATE • OURSELVES TO OTHERS? dfa

  16. IMPLICIT CULTURE... HOW DO WE DEFINE HUMAN RELATIONSHIPS? - INDIVIDUAL / GROUP dfa

  17. Individualist / Other-Dependent dfa

  18. INDEPENDENCE ... INTERDEPENDENCE 1 5 10 _____________________________________ US UK GER FR INDIA ITY MEX CH JPN NETH NORD BRAZIL SAUD dfa

  19. IMPLICIT CULTURE... HOW DO WE DEFINE HUMAN RELATIONSHIPS? - INDIVIDUAL / GROUP - EGALITARIAN / STATUS-RANK (HIERARCHY) dfa

  20. Egalitarian / Status-Rank WESTERN & WESTERN ASIAN & ASIAN dfa WESTERN & ASIAN

  21. HIERARCHY…EGALITARIAN 1 5 10 _____________________________________ JPN IND FR MEX BRAZ US UK NOR SAUD CHN ITY GER NETH dfa

  22. IMPLICIT CULTURE... • HOW DO WE DEFINE HUMAN RELATIONSHIPS? • INDIVIDUAL / GROUP • EGALITARIAN / STATUS-RANK (hierarchy) • - TRANSACTIONAL / RELATIONSHIP dfa

  23. Relationship-Building “PEACHES” “COCONUTS” dfa

  24. TRANSACTIONAL ... RELATIONSHIP 1 5 10 _____________________________________ US UK NORD FR BRAZIL ITY CH NETH GERM JPN INDIA MEX SAUD dfa

  25. IMPLICIT CULTURE... • HOW DO WE DEFINE HUMAN RELATIONSHIPS? • - INDIVIDUAL / GROUP • EGALITARIAN / STATUS-RANK (hierarchy) • TRANSACT / RELATIONSHIP • - OBJECTIVIST / SITUATIONALIST dfa

  26. SITUATIONALIST…OBJECTIVIST 1 5 10 _____________________________________ CH MEX ITY INDIA FR UK US GER SAUD BRAZ NETH NOR dfa

  27. IMPLICIT CULTURE... • HOW DO WE VIEW TIME? • MONOCHRONIC / POLYCHRONIC dfa

  28. MONOCHRONIC - sequential, progressive -organized, compartmentalized - clock determines action - one thing at a time - time is limited commodity POLYCHRONIC - non-sequential, circular - people & situations determine action; clock is secondary - many things at once - time is unlimited TIME dfa

  29. COMMUNICATING & TIME MONOCHRONIC (US, UK, Germany): Speaker 1: ***** ****** ***** Speaker 2: ***** ****** Speaker 3: ******* ****** POLYCHRONIC (Brazil, Italy, Egypt): Speaker 1: ***** ****** ****** ****** Speaker 2: ******* ***** ****** **** Speaker 3: ***** ****** ****** ***** ********* JAPAN: Speaker 1: ***** * Speaker 2: * ***** ***** Speaker 3: * ***** dfa

  30. TIME & PROJECT PLANNING: MONOCHRONIC: POLYCHRONIC: dfa

  31. POLYCHRONIC…MONOCHRONIC 1 5 10 _____________________________________ MEX BRAZ FR NORD GER SAUD IND ITY CHN JPN NETH US UK dfa

  32. IMPLICIT CULTURE... • HOW DO WE VIEW TIME? • MONOCHRONIC / POLYCHRONIC • - PAST (External Control) / FUTURE (Internal Control) dfa

  33. PAST, PRESENT & FUTURE BRAZIL NIGERIA BURKINA FASO VENEZUELA MEXICO ARGENTINA dfa

  34. PAST, PRESENT & FUTURE USA FRANCE SPAIN JAPAN UK NETHERLANDS dfa

  35. PAST, PRESENT & FUTURE TURKEY RUSSIA POLAND ETHIOPIA UAE CZECH REPUBLIC dfa

  36. PAST, PRESENT & FUTURE INDO- NESIA HONG KONG CHINA SINGAP- ORE THAI- LAND INDIA dfa

  37. PAST, PRESENT & FUTURE ITALY SWE- DEN GER- MANY AUSTRIA BELGIUM SLOV- AKIA dfa

  38. EXTERNAL CONTROL… INTERNAL CONTROL 1 5 10 _____________________________________ SAUD CHN FR US NETH IND MEX NORD JPN GER UK dfa

  39. IMPLICIT CULTURE... • HOW DO WE VIEW TIME? • MONOCHRONIC / POLYCHRONIC • - PAST (Fate) / FUTURE (Control) • -RISK-COMFORTABLE / RISK- AVOIDANT dfa

  40. NEED FOR CERTAINTY… COMFORT WITH UNCERTAINTY 1 5 10 _____________________________________ JPN FR SAUD CHN US NETH GER NORD BRAZ UK MEX IND dfa

  41. IMPLICIT CULTURE... • HOW DO WE VIEW TIME? • MONOCHRONIC / POLYCHRONIC • - PAST (Fate) / FUTURE (Control) • -RISK-TAKING / RISK- AVOIDING • - DETAIL-PROCESS (deductive) / DECISIVENESS-RESULT (inductive) dfa

  42. INFORMATION PROCESSING • INDUCTIVE (conclusion-oriented): result • DEDUCTIVE (process-oriented): result • ASSOCIATIVE (non-causal): past experience = future result dfa

  43. IMPLICIT CULTURE... HOW DO WE RELATE/COMMUNICATE WITH THE LARGER WORLD ? • HIGH CONTEXT (Implicit) / LOW-CONTEXT (Explicit) dfa

  44. HIGH / LOW-CONTEXT COMMUNICATIONS HIGH-CONTEXT: (“Yes” means “yes”, “maybe”, “I see”, “no”…) COMMUNICATION CONTEXT LOW-CONTEXT: (“Yes” means “Yes”) COMMUNICATION CONTEXT dfa

  45. HIGH CONTEXT: - Meaning is dependent upon situation, individuals, context - Can be indirect - Non-verbals high - Verbals can be invalid LOW CONTEXT - Meaning is non-variable, independent of context & situation - Can be very direct - Verbal meaning high - Non-verbals secondary VERBAL COMMUNICATIONS dfa

  46. IMPLICIT CULTURE... • HOW DO WE RELATE/COMMUNICATE WITH THE LARGER WORLD ? • HIGH CONTEXT (Implicit)/ LOW-CONTEXT (Explicit) • CONFRONTATION-DIRECT / HARMONY-INDIRECT dfa

  47. HARMONIZING…CONFRONTATION 1 5 10 _____________________________________ JPN CHN MEX BRAZ FR US GER SAUD IND ITY NORD UK NETH dfa

  48. GESTURES, BODY MOVEMENTS EYE CONTACT FACIAL EXPRESSIONS PHYSICALITY GREETINGS BODY COMPOSURE PERSONAL SPACE DRESS USE OF SILENCE FOOD & HYGIENE NON-VERBAL COMMUNICATIONS dfa

  49. “PLEASE TAKE ADVANTAGE OF THE CHAMBERMAID” - Japanese hotel dfa

  50. “SPECIAL TODAY: NO ICE CREAM” - Swiss mountain inn dfa

More Related